Staff

Management

Brian Thompson

Brian Thompson

Finance Director
84 Reviews
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Terry Ford

Terry Ford

Sales Manager
62 Reviews
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Joshua Brown

Joshua Brown

Business Manager
33 Reviews
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Josh Schwerdt

Josh Schwerdt

Sales Manager
29 Reviews
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Michael Daugherty

Michael Daugherty

Business Manager
17 Reviews
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Alan Schwerdt

Alan Schwerdt

Sales Manager
9 Reviews
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Barry Schwerdt

Barry Schwerdt

General Manager
6 Reviews
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Mike Kessler

Mike Kessler

Service Manager
4 Reviews
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James Halstead

James Halstead

Shop Forman
2 Reviews
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Blake Williams

Blake Williams

Sales Manager
1 Review
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Rachel Sims

Rachel Sims

Service Advisor
Recent Reviews

Jun 18, 2021

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Excellent ! Sherry is always very attentive to her...

Excellent ! Sherry is always very attentive to her customers & everyone at Shottenkirk Toyota. She is very knowledgeable & goes the extra mile to make sure everyone is taken care of of. All the staff at Shottenkirk are very friendly & helpful.

Jun 18, 2021

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Rachel is the best. Always helpful friendly and...

Rachel is the best. Always helpful friendly and knowledgeable! Like using your service department due to ease of getting in to have service completed. And like the car wash!!

Jun 17, 2021

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Scheduled online, showed up and they took care of...

Scheduled online, showed up and they took care of business. No pressure, some suggestions and off I went. Lickety split. Next service will definitely be here

Jun 16, 2021

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Called made an appointment & went & dropped car off. I...

Called made an appointment & went & dropped car off. I needed a new blower motor & an oil change. Was ready when told it would be. Great experience!

Jun 10, 2021

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T h a n k s T I M!!! Quick, professional, great tech...

T h a n k s T I M!!! Quick, professional, great tech (Fernando). I will be back for my next service at 15k for sure!!

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Brian Thompson

Brian Thompson

Finance Director
Industry Experience 22 years 1 months
Recent Reviews

Apr 21, 2021

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These guys are the best! They worked with me and made one...

These guys are the best! They worked with me and made one of my dreams come true! Thank you guys i love my new car!

Jan 26, 2021

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OMG....STAY AWAYThis dealership advertises no hassle...

OMG....STAY AWAY This dealership advertises no hassle price, yet when you get there be aware that they tack on a "care package" that you can't opt out of. THEN if you buy a certified vehicle, this fee is tacked on to the advertised price. I think it's deception. I would NEVER go back nor would I recommend this dealership. They missed something during the "certification process" as well. The finance personnel are rude as hel&^. FYI - during this time of COVID - they feel they are above the TX Mandate. They don't wear masks nor do the customers (obviously since the dealership doesn't)

Nov 17, 2020

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Very professional dealership. My new car buying...

Very professional dealership. My new car buying experience was top notch. Every facet of the deal was explained throughly and all my questions were answered with patience. I am very happy with my experience and would recommend them highly.

Nov 17, 2020

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Quick, easy, friendly, will definitely recommend...

Quick, easy, friendly, will definitely recommend Shottenkirk to anyone looking for a Toyota, Danielle Smith was very helpful at getting me what I needed, thanks!

Oct 09, 2020

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We are SO happy with our experience and purchase,...

We are SO happy with our experience and purchase, everything went as smoothly as possible! Anything that came up was taken care of in a timely and friendly manner.

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Sherry Parker

Sherry Parker

Service Advisor
Recent Reviews

Jun 19, 2021

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Sherry was great! They got my car in and out in a very...

Sherry was great! They got my car in and out in a very good time frame! Thanks for making sure I had a car to drive when mine was in the shop!

Jun 18, 2021

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Excellent ! Sherry is always very attentive to her...

Excellent ! Sherry is always very attentive to her customers & everyone at Shottenkirk Toyota. She is very knowledgeable & goes the extra mile to make sure everyone is taken care of of. All the staff at Shottenkirk are very friendly & helpful.

Jun 17, 2021

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Although I did not have an appointment for service I was...

Although I did not have an appointment for service I was treated with respect and patience. The vehicle was promptly serviced and I was on my way. It’s important to trust the service department.

Jun 16, 2021

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I am glad I used your dealership I thought my alternator...

I am glad I used your dealership I thought my alternator was going out because it failed a test . I took it to Shottenkirk and they checked out and said nothing was wrong with it, I appreciate they’re honesty .

Jun 16, 2021

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Called made an appointment & went & dropped car off. I...

Called made an appointment & went & dropped car off. I needed a new blower motor & an oil change. Was ready when told it would be. Great experience!

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Terry Ford

Terry Ford

Sales Manager
Recent Reviews

Jun 16, 2021

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The entire sales team was wonderful to work with. Made...

The entire sales team was wonderful to work with. Made the entire process very simple. Really appreciate the work our Finance rep did to get our payment where we wanted. Thank you!

May 21, 2021

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This was the absolute worst experience I have ever had....

This was the absolute worst experience I have ever had. This dealership is a joke and will be reported to the Texas attorney general and BBB. I am shocked at how I was treated and lied to. Not only that but paid fees that were not included in price until I had already submitted the credit application and stuck paying the bogus fees. Toyota is also aware of this situation and will be dealing with the matter. So unprofessional and rude. I can’t believe this dealership is even open with the way they treat their customers. I will never recommend this car dealership.

May 20, 2021

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Terrible! We bought two Tundras from them when they were...

Terrible! We bought two Tundras from them when they were Durant Toyota. Durant sold out to Shottenkirk. We went back to buy a 4Runner. They tried to sell us one with 4K miles on it as a NEW car. Would not come off the price at all, insisting it was still a NEW.

Apr 24, 2021

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Excellent service from Patrick Kemp. Had not planned to...

Excellent service from Patrick Kemp. Had not planned to buy but patrick sold us. Also very pleased with everyone's help especially Greg Fowler. Met a lot of people and everyone acted as if we were the most important there.

Mar 24, 2021

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This dealership uses (at best) deceptive business...

This dealership uses (at best) deceptive business practices, and at worst - illegal business practices. My experience mirrors so many others on Yelp/other review sites, and in some cases, takes it to the extreme. Detailed recount of events below: Online/ "No Hassle Pricing" on multiple sites and on dealer's own website was stated as $17,660 For a 2019 Honda Accord LX. Called and spoke to salesman who confirmed the price and stated no ancillary fees outside of "TTL, doc, and registration." This aligned with "disclaimer" on website for the vehicle, and is standard in the industry. It wasn't until AFTER two of the three test drives and several hours spent at the dealership that Jared (salesman) brings up dealership's "Reconditioning/Prep fee" & "Shottenkirk care" fees passed along to customers. I briefly attempted to solicit details on each and made it clear i would not pay those. This was just the tip of my issue, but clarification warranted nonetheless. Why would i pay for another warranty on cars still with OEM factory & powertrain warranties remaining? He went to get his manager (Terry Ford). Terry brings me the balance sheet breaking down the costs AFTER several hours of test drives etc. Total (before lowball trade in offer) was OVER $22,000. The bulk of this revolved around these "mandatory" Shottenkirk Care @ $1,995.00 & a Pre-Owned Inspection @ $1,500.00 in addition to Non-tax Fees @ 225.77 & Dealer Doc is $150.00. I ask what $1,999.00 Shottenkirk Care fee is. Terry Ford (Manager) says this is a "service/warranty contract REQUIRED on all vehicles we sell". Mind you the vehicle in question has most of both the powertrain and factory warranty remaining. I say I do not want that service and that I do not want to pay for it. He says I "HAVE to get it". I ask what the $1,500.00 Pre-owned Inspection fee is. Terry Ford (Manager) says it is what it cost him to get the car ready to sell. I told him it seems they are manufacturing or inflating the actual "prep" fees and passing business expenses onto consumers. Every dealership has minimal checks/maintenance/cleaning done on units presale. Write that off on taxes, don't attempt to manufacture additional costs and pass it along to customers. An oil/filter change with other checks and a wash does not equate to $1500 dollars. If that was actual overhead/make ready costs, you wouldn't be in business very long i wouldn't think. His only response was to reiterate the mandate that these be paid. Not only did the salesman fail to bring these up when I called in, but they are nowhere to be found on the dealer's website. Terry then offered me $3500 for my 2012 ford fusion with only 21,600 miles. Car is in excellent shape, validated by the offers i have received from other dealerships (including Family Toyota) AFTER they also inspected the car in person. See all of those offers attached. When i told Terry that GiveMetheVin and Carmax were the high bidders at $7900 and $8,000 respectively. His answer was the following - "You can't include GiveMetheVin because they are a different type of business". He did not ask for the offer letters, or anything. I told him that GiveMetheVin was a wholesaler, in the business of buying cars TO SELL TO DEALERSHIPS who then mark up to sell to customers. The fact that a wholesaler hit my car that much higher should be an instant red flag. I thought he maybe mistyped something to get that offer and made sure he had miles etc. was correct. His only reply was that they would come up to $4500. For additional context, it was 7:30PM at this point, and i got the feeling he was looking to leave since I was insistent on these bogus "mandatory" and borderline illegal fees be removed. At that point i stood up, shook his hand and said if that is the case I'd like my keys and thanked him for his time. He did not say a word, huffed, and walked away without giving me my keys. He did not say a word to me. I had to come back in and follow Jared (salesman) to go get my keys. It was at that point i overheard Terry flat out calling me a liar for the supposed "offer" i had on the car. Immediately sent an email to the GM and have yet to hear a response. The cherry on top is the reviews he wrote about his own dealership posing as a customer.

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Joshua Brown

Joshua Brown

Business Manager
Dealership Experience 1 years 4 months
Industry Experience 7 years 2 months
Recent Reviews

May 11, 2021

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AVOID This Dealership! Aubrey Clingings was AWESOME, but...

AVOID This Dealership! Aubrey Clingings was AWESOME, but he is with the wrong dealer. They ADD $3,500 on every car they sell. They took advantage of my wife and daughter. In the finance office not clearly explaining all the costs

Apr 08, 2021

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Sherry is just the best. She’s a serious professional for...

Sherry is just the best. She’s a serious professional for sure! She understood the issue, told us what to expect, and delivered the car early!

Nov 17, 2020

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Quick, easy, friendly, will definitely recommend...

Quick, easy, friendly, will definitely recommend Shottenkirk to anyone looking for a Toyota, Danielle Smith was very helpful at getting me what I needed, thanks!

Nov 06, 2020

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Hidden fees added on after a price was negotiated for...

Hidden fees added on after a price was negotiated for optional car insurance. When I said I didn't want the extra insurance I was angrily yelled at and belittled. Classic bait and switch tactics and very poor customer service.

Oct 09, 2020

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We are SO happy with our experience and purchase,...

We are SO happy with our experience and purchase, everything went as smoothly as possible! Anything that came up was taken care of in a timely and friendly manner.

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Brandon Cooper

Brandon Cooper

Sales Associate
Recent Reviews

Jun 08, 2021

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Very friendly and professional employees and helpful with...

Very friendly and professional employees and helpful with all my questions ina timely manner i will go back when time to buy my next car in the future

May 26, 2021

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This dealership wants to make you buy warranty things of...

This dealership wants to make you buy warranty things of over $2500 to add to the price of the vehicle. They will not accept no for an answer. They have perfected being scams with this as they really try to gloss over the add-on. I feel sorry for the unseasoned buyer.

Apr 02, 2021

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Brandon was friendly. He listened to my preference on a...

Brandon was friendly. He listened to my preference on a car. He kept me informed during the process. Everyone else was friendly and professional. Got the car I wanted.

Mar 22, 2021

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What a terrible experience. I wanted to make a deal on a...

What a terrible experience. I wanted to make a deal on a jeep, but I live out of state. Unfortunately for me, I was paired up with Brandon Cooper and he was the worst salesman I've ever worked with. My messages went completely ignored and when I finally had enough and complained, he was sarcastic about it and basically told me that my business didn't matter, since I was out of state. The management also did nothing and made no contact with me when I complained. I'm done with this place.

Mar 17, 2021

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I had a great experience working with Zack and Dan! It...

I had a great experience working with Zack and Dan! It was my son's first car. I would highly recommend them and the dealership!

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Josh Schwerdt

Josh Schwerdt

Sales Manager
Recent Reviews

May 21, 2021

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These guys were good! I’m happy that I chose them! Got a...

These guys were good! I’m happy that I chose them! Got a good deal on the Tacoma! They were honest direct and friendly and we both ended up happy! I will do business with them again!

Jan 10, 2021

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Doug Ray was so helpful, listened to everything and...

Doug Ray was so helpful, listened to everything and worked hard to find the best truck for us. He was very professtional. I love my truck

Aug 18, 2020

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I wish one could give negative stars. This dealership...

I wish one could give negative stars. This dealership is engaging in deceptive advertising practices. The old "bait and switch". They advertise a no hassle price, but then tack on a "pre-owned inspection fee" and a "shottenkirk care" fee that are not advertised or included in the posted "no hassle" price. Very disappointing to see such a bait and switch dealership selling Toyotas. These people give a bad name to the industry. Avoid at all costs. Run, don't walk away from this dealership.

Jul 25, 2020

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Very well very fast

Tyler and the rest of the sale force were very help full. I:ll still need information on how I get the car serviced. Thanks Tyler for your quick response for find us the right car so fast.

Jun 15, 2020

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Samuel is very professional and polite. Excellent service...

Samuel is very professional and polite. Excellent service and great deal! They even searched for the exact truck we wanted and brought it to us.

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Tim Krolak

Tim Krolak

Service Advisor
Industry Experience 4 years 5 months
Recent Reviews

Jun 16, 2021

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Called made an appointment & went & dropped car off. I...

Called made an appointment & went & dropped car off. I needed a new blower motor & an oil change. Was ready when told it would be. Great experience!

Jun 10, 2021

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T h a n k s T I M!!! Quick, professional, great tech...

T h a n k s T I M!!! Quick, professional, great tech (Fernando). I will be back for my next service at 15k for sure!!

Jun 08, 2021

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Excellent customer service very knowledgeable courteous...

Excellent customer service very knowledgeable courteous and very helpful. Had an issue with a tire on our way to Dallas from Abilene service department was awesome. Thank you very much I would definitely recommend!

Jun 07, 2021

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This dealership is always quick to get me in for service...

This dealership is always quick to get me in for service and after arriving they get me serviced and out in a very reasonable amount of time.

Jun 03, 2021

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Work was done on time and all the employees were highly...

Work was done on time and all the employees were highly professional All questions answered. Very happy with this dealership. We will continue to have our vehicle serviced here.

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Michael Daugherty

Michael Daugherty

Business Manager
Recent Reviews

May 21, 2021

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Did not feel valued and was jerked around too many times....

Did not feel valued and was jerked around too many times. Came by after work to look at car and was not ready. (Should have left at that point but I have tried to test drive used cars with same issues elsewhere.) Had to jump battery and then car would not stay off and drained battery when I got home (Issues with body control module they had to send to Honda to fix). Did not fill up car after purchased and Sam said they did not do that for used cars?? Then after they had the car for a week went to pick up and was told after I drove over an hour the service manager wanted to keep another day and would bring the next with full tank of gas and detailed. Brought the next day on empty and not cleaned and I sent it back so could follow through with what was promised. Had a cretificate from Sam's Club auto and tried to increase Shottenkirk care (which is a joke) by $1,000 and they had to send a check to toyota financing for the difference. Would not recommend. Very lazy and shady employees.

May 11, 2021

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AVOID This Dealership! Aubrey Clingings was AWESOME, but...

AVOID This Dealership! Aubrey Clingings was AWESOME, but he is with the wrong dealer. They ADD $3,500 on every car they sell. They took advantage of my wife and daughter. In the finance office not clearly explaining all the costs

May 05, 2021

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They made sure my wife was comfortable with her purchase...

They made sure my wife was comfortable with her purchase and knew exactly what she was getting and was able to afford the payments she was getting and worked with her to get the one she needed

Jan 26, 2021

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OMG....STAY AWAYThis dealership advertises no hassle...

OMG....STAY AWAY This dealership advertises no hassle price, yet when you get there be aware that they tack on a "care package" that you can't opt out of. THEN if you buy a certified vehicle, this fee is tacked on to the advertised price. I think it's deception. I would NEVER go back nor would I recommend this dealership. They missed something during the "certification process" as well. The finance personnel are rude as hel&^. FYI - during this time of COVID - they feel they are above the TX Mandate. They don't wear masks nor do the customers (obviously since the dealership doesn't)

Dec 01, 2020

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Dianne and Michael were great. Both made the purchase...

Dianne and Michael were great. Both made the purchase easy and transparent. I would drive the hour + to buy from them again, next time I’m in the market.

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Danielle Smith

Danielle Smith

Internet Director
Recent Reviews

May 31, 2021

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Polite, courteous and friendly! Our salesman, Patrick...

Polite, courteous and friendly! Our salesman, Patrick Kemp was very helpful in teaching us before computer cars people how to handle it. My wife and I read the book but still had more questions. Went back and he helped us again. Good people

May 25, 2021

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This was supposed to be a good experience since it was my...

This was supposed to be a good experience since it was my son's first big purchase on his own. Instead the overall process was horrendous! My son and I went in on Saturday afternoon and he found a car he liked. The salesman did his job, sold us the vehicle. The vehicle sustained some hail damage from the last storm and we were able to negotiate for the dealership to fix it, no charge. Where I failed was not negotiating the Shottenkirk Care they tack on all their sticker prices. It was never mentioned to me by the salesman, but I should have looked at the paperwork harder. We finished up the paperwork and headed home. My spouse was not thrilled with the monthly payment so she suggested we apply another $5K towards the financed amount to decrease the payment. I called 10 mins before closing time with no luck of reaching anyone. So I went in on Monday afternoon and spoke to the finance manager, who completed our paperwork that Saturday. I explained to him what I'd like to do and he said we can't redo the paperwork since it was completed online. I asked him what options I had to get the monthly payment lowered and he provided three. 1. Refinance (that would be ridiculous) 2. Call Toyota and ask them to apply the $5K towards the principle in hopes it would lower the monthly payment 3. Call Toyota and ask them to apply the $5K towards the currently loan so my son would not have a payment for X months; but would not lower the monthly payment So I asked him if he would call Toyota and he balked at that request so I asked him for the number. I called Toyota and the finance person I spoke with stated that since they don't have the contract in their system, the dealership could redo it. I advised the finance manager what Toyota stated and I asked him if we would redo the contract. He again stated no. I asked to talk to his manager. He stated "Why do you expect us to go through the trouble of redoing the paperwork since you changed your mind." I was awestruck and didn't have anything to say. All I wanted to do was get the monthly payment at a manageable amount for my son. Instead of getting a manager, he redid the paperwork. Why go through all that and end up redoing the contract? The customer service from this dealership is seriously lacking and it starts w/the managers at all levels. I do not ever intend on buying another vehicle from this dealership. I will let anyone and everyone know what to expect if they decide to purchase a vehicle from this dealership...very unscrupulous way to do business!

May 22, 2021

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Will fix hail damage that vehicle sustained during last...

Will fix hail damage that vehicle sustained during last storm. Always fair. Great customer service. Will definitely return and advocate for my neighbors and friends.

May 21, 2021

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Shottenkirk did a very good job for us and our search...

Shottenkirk did a very good job for us and our search process. Our sales associate was polite and eager to please. Good warranty explanation as well.

May 13, 2021

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We had the best customer service! In and out in 45...

We had the best customer service! In and out in 45 minutes with a new truck for my son! Everything was perfect, from sales to finance. Very happy customers!

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TRAVIS FLOYD

TRAVIS FLOYD

Internet Sales
Recent Reviews

May 24, 2021

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I would give this place 0 stars if possible. First, they...

I would give this place 0 stars if possible. First, they price the vehicles at a low cost online, and add on almost $4k in their Shottenkirk program to fix dents, dings, chips, etc. and there is no way to take that off of the total price of the vehicle. On top of that, they say they price vehicles according to the condition they receive them in which is false. I financed a 2020 GMC elevation for $50k out the door, which is relatively close to almost all dealership prices in the area. They DID NOT tell me the vehicle had hail damage on the hood and roof of the vehicle. Also, I understand they are not liable to list that in carfax. There was no reduction for these damages in the total cost of the vehicle. On top of that, instead of offering to fix the damages on the vehicle, they wanted to charge $1k for the hail dents to be fixed. Most people will say, “you should have looked over the vehicle before purchase”, which I did, but white is very hard to see imperfections on in the middle of the day. Therefore, I would not recommend anyone buy a vehicle from a dealership that isn’t going to be honest and up front about the vehicle you are purchasing. The bad thing is, they took it to the detail shop to have it cleaned before my purchase, and still never mentioned the small hail dents in the hood. Which, in my opinion, I’m sure they came across and never bothered to mention. Anyway, if you buy a car from these people, be careful! It is going to cost me a couple hundred out of pocket to have my vehicle fixed now.

Apr 29, 2021

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An extremely easy transaction. Really nice folks...

An extremely easy transaction. Really nice folks especially Travis and Danielle. Oddly enough dealrater wants 25 words. Wonder why i need 25 words to say good job. Good dealership stupid application

Apr 08, 2021

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Both sales and finance worked hard and got me to a number...

Both sales and finance worked hard and got me to a number Everyone was good with. Defiantly earned my business. Will definitely shop here again.

Feb 18, 2021

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They are border line criminal. Don’t believe their...

They are border line criminal. Don’t believe their advertised price, they load up the fees on you, $1995 for Dealer Care, $1500 for Pre Owned, $250 for non tax fee, $150 for Dealer Doc, this was an additional 17%. $3900 added to the cost, if anyone agrees with this tactic than go visit them, Watch out, You have been warned Look at there star ratings on their website, all 5’s, then look at other web sites and see the truth about them. Travis is who I worked with, kind of feel sorry for him. Don’t believe any 5 stars on them, most have to be fake, but no one would write a 1 star (zero) if it was not true.

Feb 07, 2021

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Travis Floyd is a must see when coming to Shottenkirk...

Travis Floyd is a must see when coming to Shottenkirk Toyota! We came in looking for a cash car and ended up getting a great deal on a new Camry! Thank you Travis!

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Lamont Halstead

Lamont Halstead

Parts Manager
Recent Reviews

May 16, 2021

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Friendly staff. Got me in quick. Took care of all my...

Friendly staff. Got me in quick. Took care of all my maintenance and hand washed my car. I was done and out in less than an hour.

May 06, 2021

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Everything I needed was done and within a reasonable...

Everything I needed was done and within a reasonable time.The adviser was precise in the parts needed and was given to me an appointment that was good for me and the technician.

Apr 22, 2021

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Couldn’t be any happier with the services that was...

Couldn’t be any happier with the services that was provided. The attention to detail provided by the service tech is top notched. My service advisor always goes above and beyond on ensuring I get the best services provided. Tim does a 360 walkthrough of my vehicle with me to ensure that I don’t have any unanswered questions pertaining to my services. He will keep me posted throughout the day on how my services are going. I feel like family greeted by name and a smile when arriving. I definitely recommend this place as your one stop shop for all your vehicle services.

Mar 27, 2021

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Fast friendly service and always on point.My vehicle was...

Fast friendly service and always on point. My vehicle was returned just the way it left.with no damage.Thank you Shottenkirk Toyota WEATHERFORD for the outstanding service.

Feb 11, 2021

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The service here was fantastic. Courteous, knowledgeable,...

The service here was fantastic. Courteous, knowledgeable, and prompt. Couldn't be happier. It started with ensuring i selected the right parts for my vehicle Mr Lamont was instrumental on procuring them then my service advisor Tim Krolak gave me the run down on what to expect and kept me informed throughout the process and finally Mr. keenen he is just awesome on his attention to detail on his services. I definitely recommend this team for your vehicle services and they treated me like family.

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Alan Schwerdt

Alan Schwerdt

Sales Manager
Recent Reviews

May 11, 2021

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Our salesperson,Greg, was amazing. He took the time to...

Our salesperson,Greg, was amazing. He took the time to listen to what we were looking at in a vehicle, and worked to find the perfect vehicle. I highly recommend Greg and the team at Schottenkirk Toyota.

May 07, 2021

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Drove a hour away to Weatherford for a "great deal" they...

Drove a hour away to Weatherford for a "great deal" they were advertising on cars.com for a 2015 Z51 chevy corvette for $47,839 with 10.5k miles on it. When i test drove it , the check engine light comes on an it kills. They had another one same year with only 3k miles on it for $48,957. When purchasing it. The cars.com advertised price isn't actually correct price. They have powertrain warranty for $2,995 that you are REQUIRED to buy. Which last 6 months or 6,00 miles. Most powertrain warranties fall between $1,500- $3,000 and have around a 50k / 5 year life on them. Plus a fee of $1,495 for cleaning, maintenance ect. With TTL the grand total is now $57,229. Had to purchase vehicle with 1/4th tank of gas because there pump broke. Guess they couldn't see the gas right next to them... and after driving it a day realized it had a shuttering problem. Had to go through way too much dialogue for them to take the car back for repairs, even with the GREAT warranty they made me buy. Couldnt even receive a loner so i was forced to Uber over a hour twice to get my car back. They really deserve a 0 star

Apr 12, 2021

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Dillion was very approachable and made the buying...

Dillion was very approachable and made the buying experience more comfortable for my girlfriend and I. Looking forward to the we owe for the paint touch up that was offered.

Mar 10, 2021

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It was a pleasant experience purchasing our truck here....

It was a pleasant experience purchasing our truck here. Dillon was very knowledgeable over multiple car lines. He was relatable, answered all of our questions and really captured our needs. Even after the deal was closed, he went above and beyond our expectations. Sales manager, Alan, stepped in to meet us during our search while making sure he was available & helpful even after the deal was closed. Everyone at the front of the house from sales to finance made sure to greet us and make sure we were take care of, even when we were waiting for the next step.

Nov 29, 2020

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We got our first new car here. They worked out until you...

We got our first new car here. They worked out until you are fully satisfied. Everybody was friendly and Tegan was very helpful. We had outside financing but we did not need it , their own financing was even better. it went so smooth thanks to Michael Daugherty.

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Kelly Cranford

Kelly Cranford

Parts Specialist
Dealership Experience 6 years 2 months
Industry Experience 33 years 2 months
Recent Reviews

May 06, 2021

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Everything I needed was done and within a reasonable...

Everything I needed was done and within a reasonable time.The adviser was precise in the parts needed and was given to me an appointment that was good for me and the technician.

Apr 08, 2021

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Sherry is just the best. She’s a serious professional for...

Sherry is just the best. She’s a serious professional for sure! She understood the issue, told us what to expect, and delivered the car early!

Mar 17, 2021

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Everyone does a great job to make sure my visit is fast...

Everyone does a great job to make sure my visit is fast and friendly. Just had a state inspection done this time but always satisfied

Feb 10, 2021

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From the first time I made the trip to this dealership I...

From the first time I made the trip to this dealership I have appreciated the customer service. This last experience was no deferent. The service department helped walk through the process of upgrading my vehicle. They made me feel like they were upgrading their own vehicle.

Feb 09, 2021

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Parts and service department are top notch. Always...

Parts and service department are top notch. Always knowledgeable and professional when I have my truck serviced. The guys in the parts department really know their stuff.

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Aubrey Clingings

Aubrey Clingings

Sales Professional
Recent Reviews

May 11, 2021

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Employee Rating

AVOID This Dealership! Aubrey Clingings was AWESOME, but...

AVOID This Dealership! Aubrey Clingings was AWESOME, but he is with the wrong dealer. They ADD $3,500 on every car they sell. They took advantage of my wife and daughter. In the finance office not clearly explaining all the costs

Dec 15, 2020

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Aubrey was great. Made the whole process painless and...

Aubrey was great. Made the whole process painless and smooth. Mario was great in financing as well. Easy to talk to and funny! Definitely will buy from again and will send my friends and family.

Nov 02, 2020

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I have had several different sales person over the years,...

I have had several different sales person over the years, but I can say I really like the way my sales man made me feel. He was able to make me feel like I was getting the best deal in the world. I will come back on my next car.

Oct 06, 2020

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Excellent service, we didn't have yo ask for help, and We...

Excellent service, we didn't have yo ask for help, and We love the new purchase, no hassle, we got exactly what we wanted. Would recommend highly.

Aug 22, 2020

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Thank you Aubrey for your excellent service care and help...

Thank you Aubrey for your excellent service care and help from start to finish!! We will be back when the wife needs to get her tundra from you! You were fair and helped me find the truck I wanted and weren’t pushy in any way which was perfect! He was an awesome salesman and someone to trust to help you and not try to screw you over! Thank you again Aubrey!!

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Daniel Fletcher

Daniel Fletcher

Sales Manager
Recent Reviews

May 26, 2021

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This dealership wants to make you buy warranty things of...

This dealership wants to make you buy warranty things of over $2500 to add to the price of the vehicle. They will not accept no for an answer. They have perfected being scams with this as they really try to gloss over the add-on. I feel sorry for the unseasoned buyer.

May 11, 2021

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AVOID This Dealership! Aubrey Clingings was AWESOME, but...

AVOID This Dealership! Aubrey Clingings was AWESOME, but he is with the wrong dealer. They ADD $3,500 on every car they sell. They took advantage of my wife and daughter. In the finance office not clearly explaining all the costs

May 05, 2021

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They are breaking the law with their mandatory warranty...

They are breaking the law with their mandatory warranty and reconditioning fees that are not included in the advertised price. I have filed a complaint with the Texas Attorney Generals office. They add a MANDATORY care package for 2 to 4 THOUSAND dollars and a 1450 dollar Reconditioning fee. Both fees are being charged illegally. Texas Administrative Code Next Rule>> TITLE 43 TRANSPORTATION PART 10 TEXAS DEPARTMENT OF MOTOR VEHICLES CHAPTER 215 MOTOR VEHICLE DISTRIBUTION SUBCHAPTER H ADVERTISING RULE §215.250 Dealer Price Advertising; Savings Claims; Discounts (a) When featuring a sales price of a new or used motor vehicle in an advertisement, the dealer must be willing to sell the motor vehicle for that featured sales price to any retail buyer. The featured sales price shall be the price before the addition or subtraction of any other negotiated items. Destination and dealer preparation charges must be included in the featured sales price. (b) The only costs and charges that may be excluded from the featured sales price are: (1) registration, certificate of title, or license fees; (2) taxes; and (3) other fees or charges that are allowed or prescribed by law.

Apr 08, 2021

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Sherry is just the best. She’s a serious professional for...

Sherry is just the best. She’s a serious professional for sure! She understood the issue, told us what to expect, and delivered the car early!

Mar 24, 2021

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Very good service,friendly ,,polite,we had lots of...

Very good service,friendly ,,polite,we had lots of questions,they were very fun to buy from. Even delivered. Thanks to you all. Will recommend yall.😉

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Barry Schwerdt

Barry Schwerdt

General Manager
Recent Reviews

Jan 26, 2021

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OMG....STAY AWAYThis dealership advertises no hassle...

OMG....STAY AWAY This dealership advertises no hassle price, yet when you get there be aware that they tack on a "care package" that you can't opt out of. THEN if you buy a certified vehicle, this fee is tacked on to the advertised price. I think it's deception. I would NEVER go back nor would I recommend this dealership. They missed something during the "certification process" as well. The finance personnel are rude as hel&^. FYI - during this time of COVID - they feel they are above the TX Mandate. They don't wear masks nor do the customers (obviously since the dealership doesn't)

Aug 18, 2020

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I wish one could give negative stars. This dealership...

I wish one could give negative stars. This dealership is engaging in deceptive advertising practices. The old "bait and switch". They advertise a no hassle price, but then tack on a "pre-owned inspection fee" and a "shottenkirk care" fee that are not advertised or included in the posted "no hassle" price. Very disappointing to see such a bait and switch dealership selling Toyotas. These people give a bad name to the industry. Avoid at all costs. Run, don't walk away from this dealership.

Jul 14, 2020

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Great

Very friendly and helpful I will be back! great customer service and Jesse did everything he could to help me when other dealerships turned me down. Thanks

Jun 25, 2020

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Everything was good until I left, then crickets

If you are going to purchase from this dealership you better check everything out before you leave. After you leave they are done with you. I was told there was a cover missing off the inside of the car I purchased. I was told by Zach that he would take it off another car before we left. We paid cash for the vehicle, signed the papers, and left the dealership. We stopped to get something to eat about 2 hours later and I remembered the missing cover. I checked and it was not on there. I immediately called Zach on his personal cell phone and he apologized and said he would over night it to us. I said you dont have to over night it, regular mail is fine. He told me that everything gets over nighted. Well 3 or 4 days later I text Zach and said I had not received it yet. Then the next week, I sent multiple texts, and called. No response. He answered every text and phone call while dealing with the car, but once it was paid for I was not thought of again. I drove 6 hours to buy this car from this dealership, I would not recommend this dealership if you are working with Zach.

Jun 15, 2020

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Samuel is very professional and polite. Excellent service...

Samuel is very professional and polite. Excellent service and great deal! They even searched for the exact truck we wanted and brought it to us.

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Roberto Ramirez

Roberto Ramirez

Parts Specialist
Recent Reviews

May 06, 2021

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Everything I needed was done and within a reasonable...

Everything I needed was done and within a reasonable time.The adviser was precise in the parts needed and was given to me an appointment that was good for me and the technician.

Mar 27, 2021

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Fast friendly service and always on point.My vehicle was...

Fast friendly service and always on point. My vehicle was returned just the way it left.with no damage.Thank you Shottenkirk Toyota WEATHERFORD for the outstanding service.

Feb 09, 2021

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Parts and service department are top notch. Always...

Parts and service department are top notch. Always knowledgeable and professional when I have my truck serviced. The guys in the parts department really know their stuff.

May 06, 2020

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Very knowledgeable about the vehicle, She knew all the...

Very knowledgeable about the vehicle, She knew all the new features as compared with my trade in. She was very nice to ride with for test drive and showed me all features without overwhelming me. Extremely friendly, helped with trade in negotiations. She took my phone call the next day!.

Mar 25, 2020

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Hannah was amazing she got me set up with a brand new...

Hannah was amazing she got me set up with a brand new Corolla with an amazing deal! 100% recommend coming here for your next car purchase!

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Sam Ramsey

Sam Ramsey

Sales Professional
Recent Reviews

May 21, 2021

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Did not feel valued and was jerked around too many times....

Did not feel valued and was jerked around too many times. Came by after work to look at car and was not ready. (Should have left at that point but I have tried to test drive used cars with same issues elsewhere.) Had to jump battery and then car would not stay off and drained battery when I got home (Issues with body control module they had to send to Honda to fix). Did not fill up car after purchased and Sam said they did not do that for used cars?? Then after they had the car for a week went to pick up and was told after I drove over an hour the service manager wanted to keep another day and would bring the next with full tank of gas and detailed. Brought the next day on empty and not cleaned and I sent it back so could follow through with what was promised. Had a cretificate from Sam's Club auto and tried to increase Shottenkirk care (which is a joke) by $1,000 and they had to send a check to toyota financing for the difference. Would not recommend. Very lazy and shady employees.

May 17, 2021

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We got no updates on the vehicle status and got the...

We got no updates on the vehicle status and got the vehicle back filthy with mud all over it. The location of the seat heater buttons installed was horrible. Pretty disappointing for our first service department visit. Don’t get me started on sales. We were promised the vehicle had remote starting option with the Toyota app and the key fob. This was mentioned a few times during the sale. Our vehicle has NO such options. We feel cheated.

Apr 21, 2021

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These guys are the best! They worked with me and made one...

These guys are the best! They worked with me and made one of my dreams come true! Thank you guys i love my new car!

Mar 31, 2021

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Buyer beware. Their online posted price might be rated...

Buyer beware. Their online posted price might be rated as "good/great" on Cars.com/Autotrader, but they don't reflect an additional $3,500 in taxable dealer junk fees that they add to the price. I've bought numerous used cars in my lifetime, and several from reputable Toyota franchisees, and I've never paid these kind of junk fees. Go elsewhere to buy your next car. Sam Ramsey was very responsive to my inquiries. However, when it was time to close the deal, and dealing with Danielle Smith, she never replied to my concerns on the junk fees, nor rationally justified their charge. Very misleading way of doing business. I would rather you just advertise the full/higher price, without the junk fees, and show the consumer that your price is really not a "good/great" deal as you lead us to believe, online.

Mar 24, 2021

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Very good service,friendly ,,polite,we had lots of...

Very good service,friendly ,,polite,we had lots of questions,they were very fun to buy from. Even delivered. Thanks to you all. Will recommend yall.😉

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Mike Kessler

Mike Kessler

Service Manager
Dealership Experience 1 years 2 months
Industry Experience 22 years 9 months
Recent Reviews

May 02, 2021

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I took my car to get serviced and everyone was very...

I took my car to get serviced and everyone was very friendly as soon as I walked in and Mike got my car serviced in and out.

Feb 11, 2021

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The service here was fantastic. Courteous, knowledgeable,...

The service here was fantastic. Courteous, knowledgeable, and prompt. Couldn't be happier. It started with ensuring i selected the right parts for my vehicle Mr Lamont was instrumental on procuring them then my service advisor Tim Krolak gave me the run down on what to expect and kept me informed throughout the process and finally Mr. keenen he is just awesome on his attention to detail on his services. I definitely recommend this team for your vehicle services and they treated me like family.

Jun 28, 2020

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All I can say is “wow!”I have never been lied to so hard...

All I can say is “wow!” I have never been lied to so hard as working with these folks. I was told that I could not buy a vehicle unless purchasing the “Shottebkirk Advantage” which is a $2k insurance policy on your wheels, dents, and windshield. I was told there was no way to remove it and when I pressured the sales manager he told me the car was priced too aggressively to remove that coverage - not pay problem. I then called and spoke with the GSM - Barry. He argued with me on whether or not this was disclosed on their website (it’s not). I asked to speak to the GM and was refused. I asked for a corporate contact number and was hung up on. Apparently - that’s the Shottebkirk Experience.

Jun 28, 2020

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They had me in and out in 3 hours, Tyler Barton helped me...

They had me in and out in 3 hours, Tyler Barton helped me get a great deal on my new car, and awesome value on my trade in.

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Alejandro Santiago

Alejandro Santiago

Sales Consultant
Recent Reviews

Mar 22, 2021

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Very pleasant experience. Good sales and finance. My...

Very pleasant experience. Good sales and finance. My first Honda in 70 years! I am looking forward to many care free miles. The sales staff were a breath of fresh air.

Nov 21, 2020

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Alejandro was very attentive and was able to get us into...

Alejandro was very attentive and was able to get us into a new Camry in a price range that worked for us. Made for an easy car buying experience.

Sep 30, 2020

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The employees that helped me were knowledgeable and...

The employees that helped me were knowledgeable and friendly, and made the process easy. The paperwork process also went by a lot quicker than expected.

Jul 26, 2020

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awesome job alejandro thank you for your help! you were...

awesome job alejandro thank you for your help! you were great! would definitely buy again from him! he was super considerate and went above and beyond!

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Cody Blackwell

Cody Blackwell

Sales Professional
Recent Reviews

Jun 16, 2021

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The entire sales team was wonderful to work with. Made...

The entire sales team was wonderful to work with. Made the entire process very simple. Really appreciate the work our Finance rep did to get our payment where we wanted. Thank you!

May 19, 2021

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Everything that one has been made aware of as to how car...

Everything that one has been made aware of as to how car dealerships are perceived can be verified and confirmed by visiting Shottenkirk Toyota. They lied to me on multiple levels, including financing, warranties, changed pricing and have a financial department that makes Madoff look like a saint. Worst overall buying experience I have ever had in my 45 years buying cars. Essentially they are liars, thieves and cheats. May God give them everything they deserve.

May 07, 2021

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Late in the evening time of day didn’t matter at all....

Late in the evening time of day didn’t matter at all. Helped me find what I was looking for and made me a great deal on my trade in.

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Zach Payne

Zach Payne

Internet Sales
Contact Me
Dealership Experience 2 years 3 months
Industry Experience 2 years 3 months
Recent Reviews

Jun 08, 2021

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Very professional and personable staff here. It was free...

Very professional and personable staff here. It was free of pressure and they really worked with me and got me into a car I wanted.

May 07, 2021

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Drove a hour away to Weatherford for a "great deal" they...

Drove a hour away to Weatherford for a "great deal" they were advertising on cars.com for a 2015 Z51 chevy corvette for $47,839 with 10.5k miles on it. When i test drove it , the check engine light comes on an it kills. They had another one same year with only 3k miles on it for $48,957. When purchasing it. The cars.com advertised price isn't actually correct price. They have powertrain warranty for $2,995 that you are REQUIRED to buy. Which last 6 months or 6,00 miles. Most powertrain warranties fall between $1,500- $3,000 and have around a 50k / 5 year life on them. Plus a fee of $1,495 for cleaning, maintenance ect. With TTL the grand total is now $57,229. Had to purchase vehicle with 1/4th tank of gas because there pump broke. Guess they couldn't see the gas right next to them... and after driving it a day realized it had a shuttering problem. Had to go through way too much dialogue for them to take the car back for repairs, even with the GREAT warranty they made me buy. Couldnt even receive a loner so i was forced to Uber over a hour twice to get my car back. They really deserve a 0 star

Mar 17, 2021

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I had a great experience working with Zack and Dan! It...

I had a great experience working with Zack and Dan! It was my son's first car. I would highly recommend them and the dealership!

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Jorge Vivero

Jorge Vivero

Internet Sales
Recent Reviews

May 24, 2021

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I would give this place 0 stars if possible. First, they...

I would give this place 0 stars if possible. First, they price the vehicles at a low cost online, and add on almost $4k in their Shottenkirk program to fix dents, dings, chips, etc. and there is no way to take that off of the total price of the vehicle. On top of that, they say they price vehicles according to the condition they receive them in which is false. I financed a 2020 GMC elevation for $50k out the door, which is relatively close to almost all dealership prices in the area. They DID NOT tell me the vehicle had hail damage on the hood and roof of the vehicle. Also, I understand they are not liable to list that in carfax. There was no reduction for these damages in the total cost of the vehicle. On top of that, instead of offering to fix the damages on the vehicle, they wanted to charge $1k for the hail dents to be fixed. Most people will say, “you should have looked over the vehicle before purchase”, which I did, but white is very hard to see imperfections on in the middle of the day. Therefore, I would not recommend anyone buy a vehicle from a dealership that isn’t going to be honest and up front about the vehicle you are purchasing. The bad thing is, they took it to the detail shop to have it cleaned before my purchase, and still never mentioned the small hail dents in the hood. Which, in my opinion, I’m sure they came across and never bothered to mention. Anyway, if you buy a car from these people, be careful! It is going to cost me a couple hundred out of pocket to have my vehicle fixed now.

Feb 23, 2021

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The whole buying experience was easy. The personnel we...

The whole buying experience was easy. The personnel we worked with were great. I was purchasing a vehicle for my granddaughter. They went the extra mile to make her first impression of the vehicle very special. I’ve purchased many vehicles over my lifetime. This experience was in the top 5% of all. They are great people.

Feb 14, 2021

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Unfortunately I don’t speak fluent English, but when I...

Unfortunately I don’t speak fluent English, but when I get in dealer they received very friendly and I asked for someone in Spanish and friendly they referred me with someone speaking in Spanish to my confortability. I’m very appreciate that!!!

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Eli Carbajal

Eli Carbajal

Internet Sales
Recent Reviews

Apr 01, 2021

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The worst dealership ever, they are scammers and liars...

The worst dealership ever, they are scammers and liars that use false advertisement to get you to their dealership. This dealership advertises cars at what would be a good deal but when it comes down to negotiating a deal the sales manager comes out with the paper that has the sales price and different finance options considering you approval rate and down payment which is fine. But then the sales price has been inflated several thousands of dollars because they added shop cost tire, dent, and windshield warranty, That's right a warranty that you don't ask for and according to the sales manager they will not remove. This is called Product Packing to inflate the price of the car to cause the customer to finance more and adds more to the tax title and license. I contacted the General Manager Barry schwerdt by email knowing that he probably wouldn't respond because the the sales managers Alan Schwerdt and Josh schwerdt are related to him and that he wouldn't do anything about this illegal procedure.

Mar 26, 2021

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Worst experience I’ve had with any dealership. We drove...

Worst experience I’ve had with any dealership. We drove an hour to see and ultimately buy the vehicle. When it came down to the costs and everything we were ready to sign until we saw the page and they had an additional $3500 to the advertised price. Ridiculous scam. I wish I could give a lower review. They were shameless about it. I went on Yelp as well and saw many other reviews of the same experience as I did. Call them and ask for the walk out price before wasting your time driving down there.

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Dillon Erck

Dillon Erck

Sales Professional
Recent Reviews

Apr 12, 2021

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Dillion was very approachable and made the buying...

Dillion was very approachable and made the buying experience more comfortable for my girlfriend and I. Looking forward to the we owe for the paint touch up that was offered.

Mar 10, 2021

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It was a pleasant experience purchasing our truck here....

It was a pleasant experience purchasing our truck here. Dillon was very knowledgeable over multiple car lines. He was relatable, answered all of our questions and really captured our needs. Even after the deal was closed, he went above and beyond our expectations. Sales manager, Alan, stepped in to meet us during our search while making sure he was available & helpful even after the deal was closed. Everyone at the front of the house from sales to finance made sure to greet us and make sure we were take care of, even when we were waiting for the next step.

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James Halstead

James Halstead

Shop Forman
Dealership Experience 36 years 2 months
Industry Experience 36 years 2 months
Recent Reviews

Feb 21, 2020

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Bought the truck and drove it home. It went to a death...

Bought the truck and drove it home. It went to a death wobble and contacted dealer....told me to bring it in and i did, They returned it to me saying they test drove it and there was no problems at that time. I looked into it and there is a lot of complaints on that truck having that problem.

Feb 20, 2020

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Administration Dept did not send the title to the right...

Administration Dept did not send the title to the right address. The person handling the issue was never there to correct the issue. The salesman has not been available to answer questions , or to address issues.I have with the vehicle. For this reason I rate the service as Fair

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Jared Bakken

Jared Bakken

Sales Professional
Recent Reviews

Mar 24, 2021

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This dealership uses (at best) deceptive business...

This dealership uses (at best) deceptive business practices, and at worst - illegal business practices. My experience mirrors so many others on Yelp/other review sites, and in some cases, takes it to the extreme. Detailed recount of events below: Online/ "No Hassle Pricing" on multiple sites and on dealer's own website was stated as $17,660 For a 2019 Honda Accord LX. Called and spoke to salesman who confirmed the price and stated no ancillary fees outside of "TTL, doc, and registration." This aligned with "disclaimer" on website for the vehicle, and is standard in the industry. It wasn't until AFTER two of the three test drives and several hours spent at the dealership that Jared (salesman) brings up dealership's "Reconditioning/Prep fee" & "Shottenkirk care" fees passed along to customers. I briefly attempted to solicit details on each and made it clear i would not pay those. This was just the tip of my issue, but clarification warranted nonetheless. Why would i pay for another warranty on cars still with OEM factory & powertrain warranties remaining? He went to get his manager (Terry Ford). Terry brings me the balance sheet breaking down the costs AFTER several hours of test drives etc. Total (before lowball trade in offer) was OVER $22,000. The bulk of this revolved around these "mandatory" Shottenkirk Care @ $1,995.00 & a Pre-Owned Inspection @ $1,500.00 in addition to Non-tax Fees @ 225.77 & Dealer Doc is $150.00. I ask what $1,999.00 Shottenkirk Care fee is. Terry Ford (Manager) says this is a "service/warranty contract REQUIRED on all vehicles we sell". Mind you the vehicle in question has most of both the powertrain and factory warranty remaining. I say I do not want that service and that I do not want to pay for it. He says I "HAVE to get it". I ask what the $1,500.00 Pre-owned Inspection fee is. Terry Ford (Manager) says it is what it cost him to get the car ready to sell. I told him it seems they are manufacturing or inflating the actual "prep" fees and passing business expenses onto consumers. Every dealership has minimal checks/maintenance/cleaning done on units presale. Write that off on taxes, don't attempt to manufacture additional costs and pass it along to customers. An oil/filter change with other checks and a wash does not equate to $1500 dollars. If that was actual overhead/make ready costs, you wouldn't be in business very long i wouldn't think. His only response was to reiterate the mandate that these be paid. Not only did the salesman fail to bring these up when I called in, but they are nowhere to be found on the dealer's website. Terry then offered me $3500 for my 2012 ford fusion with only 21,600 miles. Car is in excellent shape, validated by the offers i have received from other dealerships (including Family Toyota) AFTER they also inspected the car in person. See all of those offers attached. When i told Terry that GiveMetheVin and Carmax were the high bidders at $7900 and $8,000 respectively. His answer was the following - "You can't include GiveMetheVin because they are a different type of business". He did not ask for the offer letters, or anything. I told him that GiveMetheVin was a wholesaler, in the business of buying cars TO SELL TO DEALERSHIPS who then mark up to sell to customers. The fact that a wholesaler hit my car that much higher should be an instant red flag. I thought he maybe mistyped something to get that offer and made sure he had miles etc. was correct. His only reply was that they would come up to $4500. For additional context, it was 7:30PM at this point, and i got the feeling he was looking to leave since I was insistent on these bogus "mandatory" and borderline illegal fees be removed. At that point i stood up, shook his hand and said if that is the case I'd like my keys and thanked him for his time. He did not say a word, huffed, and walked away without giving me my keys. He did not say a word to me. I had to come back in and follow Jared (salesman) to go get my keys. It was at that point i overheard Terry flat out calling me a liar for the supposed "offer" i had on the car. Immediately sent an email to the GM and have yet to hear a response. The cherry on top is the reviews he wrote about his own dealership posing as a customer.

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Blake Williams

Blake Williams

Sales Manager
Recent Reviews

Nov 17, 2020

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Very professional dealership. My new car buying...

Very professional dealership. My new car buying experience was top notch. Every facet of the deal was explained throughly and all my questions were answered with patience. I am very happy with my experience and would recommend them highly.

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Sales

Brandon Cooper

Brandon Cooper

Sales Associate
30 Reviews
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Danielle Smith

Danielle Smith

Internet Director
14 Reviews
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TRAVIS FLOYD

TRAVIS FLOYD

Internet Sales
10 Reviews
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Aubrey Clingings

Aubrey Clingings

Sales Professional
6 Reviews
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Daniel Fletcher

Daniel Fletcher

Sales Manager
6 Reviews
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Sam Ramsey

Sam Ramsey

Sales Professional
5 Reviews
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Alejandro Santiago

Alejandro Santiago

Sales Consultant
4 Reviews
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Cody Blackwell

Cody Blackwell

Sales Professional
3 Reviews
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Zach Payne

Zach Payne

Internet Sales
3 Reviews
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Jorge Vivero

Jorge Vivero

Internet Sales
3 Reviews
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Eli Carbajal

Eli Carbajal

Internet Sales
2 Reviews
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Dillon Erck

Dillon Erck

Sales Professional
2 Reviews
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Jared Bakken

Jared Bakken

Sales Professional
1 Review
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Rachel Sims

Rachel Sims

Service Advisor
Recent Reviews

Jun 18, 2021

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Excellent ! Sherry is always very attentive to her...

Excellent ! Sherry is always very attentive to her customers & everyone at Shottenkirk Toyota. She is very knowledgeable & goes the extra mile to make sure everyone is taken care of of. All the staff at Shottenkirk are very friendly & helpful.

Jun 18, 2021

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Rachel is the best. Always helpful friendly and...

Rachel is the best. Always helpful friendly and knowledgeable! Like using your service department due to ease of getting in to have service completed. And like the car wash!!

Jun 17, 2021

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Scheduled online, showed up and they took care of...

Scheduled online, showed up and they took care of business. No pressure, some suggestions and off I went. Lickety split. Next service will definitely be here

Jun 16, 2021

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Called made an appointment & went & dropped car off. I...

Called made an appointment & went & dropped car off. I needed a new blower motor & an oil change. Was ready when told it would be. Great experience!

Jun 10, 2021

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T h a n k s T I M!!! Quick, professional, great tech...

T h a n k s T I M!!! Quick, professional, great tech (Fernando). I will be back for my next service at 15k for sure!!

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Brian Thompson

Brian Thompson

Finance Director
Industry Experience 22 years 1 months
Recent Reviews

Apr 21, 2021

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These guys are the best! They worked with me and made one...

These guys are the best! They worked with me and made one of my dreams come true! Thank you guys i love my new car!

Jan 26, 2021

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OMG....STAY AWAYThis dealership advertises no hassle...

OMG....STAY AWAY This dealership advertises no hassle price, yet when you get there be aware that they tack on a "care package" that you can't opt out of. THEN if you buy a certified vehicle, this fee is tacked on to the advertised price. I think it's deception. I would NEVER go back nor would I recommend this dealership. They missed something during the "certification process" as well. The finance personnel are rude as hel&^. FYI - during this time of COVID - they feel they are above the TX Mandate. They don't wear masks nor do the customers (obviously since the dealership doesn't)

Nov 17, 2020

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Very professional dealership. My new car buying...

Very professional dealership. My new car buying experience was top notch. Every facet of the deal was explained throughly and all my questions were answered with patience. I am very happy with my experience and would recommend them highly.

Nov 17, 2020

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Quick, easy, friendly, will definitely recommend...

Quick, easy, friendly, will definitely recommend Shottenkirk to anyone looking for a Toyota, Danielle Smith was very helpful at getting me what I needed, thanks!

Oct 09, 2020

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We are SO happy with our experience and purchase,...

We are SO happy with our experience and purchase, everything went as smoothly as possible! Anything that came up was taken care of in a timely and friendly manner.

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Sherry Parker

Sherry Parker

Service Advisor
Recent Reviews

Jun 19, 2021

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Sherry was great! They got my car in and out in a very...

Sherry was great! They got my car in and out in a very good time frame! Thanks for making sure I had a car to drive when mine was in the shop!

Jun 18, 2021

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Excellent ! Sherry is always very attentive to her...

Excellent ! Sherry is always very attentive to her customers & everyone at Shottenkirk Toyota. She is very knowledgeable & goes the extra mile to make sure everyone is taken care of of. All the staff at Shottenkirk are very friendly & helpful.

Jun 17, 2021

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Although I did not have an appointment for service I was...

Although I did not have an appointment for service I was treated with respect and patience. The vehicle was promptly serviced and I was on my way. It’s important to trust the service department.

Jun 16, 2021

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I am glad I used your dealership I thought my alternator...

I am glad I used your dealership I thought my alternator was going out because it failed a test . I took it to Shottenkirk and they checked out and said nothing was wrong with it, I appreciate they’re honesty .

Jun 16, 2021

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Called made an appointment & went & dropped car off. I...

Called made an appointment & went & dropped car off. I needed a new blower motor & an oil change. Was ready when told it would be. Great experience!

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Terry Ford

Terry Ford

Sales Manager
Recent Reviews

Jun 16, 2021

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The entire sales team was wonderful to work with. Made...

The entire sales team was wonderful to work with. Made the entire process very simple. Really appreciate the work our Finance rep did to get our payment where we wanted. Thank you!

May 21, 2021

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This was the absolute worst experience I have ever had....

This was the absolute worst experience I have ever had. This dealership is a joke and will be reported to the Texas attorney general and BBB. I am shocked at how I was treated and lied to. Not only that but paid fees that were not included in price until I had already submitted the credit application and stuck paying the bogus fees. Toyota is also aware of this situation and will be dealing with the matter. So unprofessional and rude. I can’t believe this dealership is even open with the way they treat their customers. I will never recommend this car dealership.

May 20, 2021

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Terrible! We bought two Tundras from them when they were...

Terrible! We bought two Tundras from them when they were Durant Toyota. Durant sold out to Shottenkirk. We went back to buy a 4Runner. They tried to sell us one with 4K miles on it as a NEW car. Would not come off the price at all, insisting it was still a NEW.

Apr 24, 2021

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Excellent service from Patrick Kemp. Had not planned to...

Excellent service from Patrick Kemp. Had not planned to buy but patrick sold us. Also very pleased with everyone's help especially Greg Fowler. Met a lot of people and everyone acted as if we were the most important there.

Mar 24, 2021

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This dealership uses (at best) deceptive business...

This dealership uses (at best) deceptive business practices, and at worst - illegal business practices. My experience mirrors so many others on Yelp/other review sites, and in some cases, takes it to the extreme. Detailed recount of events below: Online/ "No Hassle Pricing" on multiple sites and on dealer's own website was stated as $17,660 For a 2019 Honda Accord LX. Called and spoke to salesman who confirmed the price and stated no ancillary fees outside of "TTL, doc, and registration." This aligned with "disclaimer" on website for the vehicle, and is standard in the industry. It wasn't until AFTER two of the three test drives and several hours spent at the dealership that Jared (salesman) brings up dealership's "Reconditioning/Prep fee" & "Shottenkirk care" fees passed along to customers. I briefly attempted to solicit details on each and made it clear i would not pay those. This was just the tip of my issue, but clarification warranted nonetheless. Why would i pay for another warranty on cars still with OEM factory & powertrain warranties remaining? He went to get his manager (Terry Ford). Terry brings me the balance sheet breaking down the costs AFTER several hours of test drives etc. Total (before lowball trade in offer) was OVER $22,000. The bulk of this revolved around these "mandatory" Shottenkirk Care @ $1,995.00 & a Pre-Owned Inspection @ $1,500.00 in addition to Non-tax Fees @ 225.77 & Dealer Doc is $150.00. I ask what $1,999.00 Shottenkirk Care fee is. Terry Ford (Manager) says this is a "service/warranty contract REQUIRED on all vehicles we sell". Mind you the vehicle in question has most of both the powertrain and factory warranty remaining. I say I do not want that service and that I do not want to pay for it. He says I "HAVE to get it". I ask what the $1,500.00 Pre-owned Inspection fee is. Terry Ford (Manager) says it is what it cost him to get the car ready to sell. I told him it seems they are manufacturing or inflating the actual "prep" fees and passing business expenses onto consumers. Every dealership has minimal checks/maintenance/cleaning done on units presale. Write that off on taxes, don't attempt to manufacture additional costs and pass it along to customers. An oil/filter change with other checks and a wash does not equate to $1500 dollars. If that was actual overhead/make ready costs, you wouldn't be in business very long i wouldn't think. His only response was to reiterate the mandate that these be paid. Not only did the salesman fail to bring these up when I called in, but they are nowhere to be found on the dealer's website. Terry then offered me $3500 for my 2012 ford fusion with only 21,600 miles. Car is in excellent shape, validated by the offers i have received from other dealerships (including Family Toyota) AFTER they also inspected the car in person. See all of those offers attached. When i told Terry that GiveMetheVin and Carmax were the high bidders at $7900 and $8,000 respectively. His answer was the following - "You can't include GiveMetheVin because they are a different type of business". He did not ask for the offer letters, or anything. I told him that GiveMetheVin was a wholesaler, in the business of buying cars TO SELL TO DEALERSHIPS who then mark up to sell to customers. The fact that a wholesaler hit my car that much higher should be an instant red flag. I thought he maybe mistyped something to get that offer and made sure he had miles etc. was correct. His only reply was that they would come up to $4500. For additional context, it was 7:30PM at this point, and i got the feeling he was looking to leave since I was insistent on these bogus "mandatory" and borderline illegal fees be removed. At that point i stood up, shook his hand and said if that is the case I'd like my keys and thanked him for his time. He did not say a word, huffed, and walked away without giving me my keys. He did not say a word to me. I had to come back in and follow Jared (salesman) to go get my keys. It was at that point i overheard Terry flat out calling me a liar for the supposed "offer" i had on the car. Immediately sent an email to the GM and have yet to hear a response. The cherry on top is the reviews he wrote about his own dealership posing as a customer.

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Joshua Brown

Joshua Brown

Business Manager
Dealership Experience 1 years 4 months
Industry Experience 7 years 2 months
Recent Reviews

May 11, 2021

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AVOID This Dealership! Aubrey Clingings was AWESOME, but...

AVOID This Dealership! Aubrey Clingings was AWESOME, but he is with the wrong dealer. They ADD $3,500 on every car they sell. They took advantage of my wife and daughter. In the finance office not clearly explaining all the costs

Apr 08, 2021

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Sherry is just the best. She’s a serious professional for...

Sherry is just the best. She’s a serious professional for sure! She understood the issue, told us what to expect, and delivered the car early!

Nov 17, 2020

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Quick, easy, friendly, will definitely recommend...

Quick, easy, friendly, will definitely recommend Shottenkirk to anyone looking for a Toyota, Danielle Smith was very helpful at getting me what I needed, thanks!

Nov 06, 2020

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Hidden fees added on after a price was negotiated for...

Hidden fees added on after a price was negotiated for optional car insurance. When I said I didn't want the extra insurance I was angrily yelled at and belittled. Classic bait and switch tactics and very poor customer service.

Oct 09, 2020

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We are SO happy with our experience and purchase,...

We are SO happy with our experience and purchase, everything went as smoothly as possible! Anything that came up was taken care of in a timely and friendly manner.

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Brandon Cooper

Brandon Cooper

Sales Associate
Recent Reviews

Jun 08, 2021

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Very friendly and professional employees and helpful with...

Very friendly and professional employees and helpful with all my questions ina timely manner i will go back when time to buy my next car in the future

May 26, 2021

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This dealership wants to make you buy warranty things of...

This dealership wants to make you buy warranty things of over $2500 to add to the price of the vehicle. They will not accept no for an answer. They have perfected being scams with this as they really try to gloss over the add-on. I feel sorry for the unseasoned buyer.

Apr 02, 2021

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Brandon was friendly. He listened to my preference on a...

Brandon was friendly. He listened to my preference on a car. He kept me informed during the process. Everyone else was friendly and professional. Got the car I wanted.

Mar 22, 2021

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What a terrible experience. I wanted to make a deal on a...

What a terrible experience. I wanted to make a deal on a jeep, but I live out of state. Unfortunately for me, I was paired up with Brandon Cooper and he was the worst salesman I've ever worked with. My messages went completely ignored and when I finally had enough and complained, he was sarcastic about it and basically told me that my business didn't matter, since I was out of state. The management also did nothing and made no contact with me when I complained. I'm done with this place.

Mar 17, 2021

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I had a great experience working with Zack and Dan! It...

I had a great experience working with Zack and Dan! It was my son's first car. I would highly recommend them and the dealership!

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Josh Schwerdt

Josh Schwerdt

Sales Manager
Recent Reviews

May 21, 2021

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These guys were good! I’m happy that I chose them! Got a...

These guys were good! I’m happy that I chose them! Got a good deal on the Tacoma! They were honest direct and friendly and we both ended up happy! I will do business with them again!

Jan 10, 2021

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Doug Ray was so helpful, listened to everything and...

Doug Ray was so helpful, listened to everything and worked hard to find the best truck for us. He was very professtional. I love my truck

Aug 18, 2020

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I wish one could give negative stars. This dealership...

I wish one could give negative stars. This dealership is engaging in deceptive advertising practices. The old "bait and switch". They advertise a no hassle price, but then tack on a "pre-owned inspection fee" and a "shottenkirk care" fee that are not advertised or included in the posted "no hassle" price. Very disappointing to see such a bait and switch dealership selling Toyotas. These people give a bad name to the industry. Avoid at all costs. Run, don't walk away from this dealership.

Jul 25, 2020

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Very well very fast

Tyler and the rest of the sale force were very help full. I:ll still need information on how I get the car serviced. Thanks Tyler for your quick response for find us the right car so fast.

Jun 15, 2020

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Samuel is very professional and polite. Excellent service...

Samuel is very professional and polite. Excellent service and great deal! They even searched for the exact truck we wanted and brought it to us.

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Tim Krolak

Tim Krolak

Service Advisor
Industry Experience 4 years 5 months
Recent Reviews

Jun 16, 2021

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Called made an appointment & went & dropped car off. I...

Called made an appointment & went & dropped car off. I needed a new blower motor & an oil change. Was ready when told it would be. Great experience!

Jun 10, 2021

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T h a n k s T I M!!! Quick, professional, great tech...

T h a n k s T I M!!! Quick, professional, great tech (Fernando). I will be back for my next service at 15k for sure!!

Jun 08, 2021

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Excellent customer service very knowledgeable courteous...

Excellent customer service very knowledgeable courteous and very helpful. Had an issue with a tire on our way to Dallas from Abilene service department was awesome. Thank you very much I would definitely recommend!

Jun 07, 2021

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This dealership is always quick to get me in for service...

This dealership is always quick to get me in for service and after arriving they get me serviced and out in a very reasonable amount of time.

Jun 03, 2021

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Work was done on time and all the employees were highly...

Work was done on time and all the employees were highly professional All questions answered. Very happy with this dealership. We will continue to have our vehicle serviced here.

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Michael Daugherty

Michael Daugherty

Business Manager
Recent Reviews

May 21, 2021

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Did not feel valued and was jerked around too many times....

Did not feel valued and was jerked around too many times. Came by after work to look at car and was not ready. (Should have left at that point but I have tried to test drive used cars with same issues elsewhere.) Had to jump battery and then car would not stay off and drained battery when I got home (Issues with body control module they had to send to Honda to fix). Did not fill up car after purchased and Sam said they did not do that for used cars?? Then after they had the car for a week went to pick up and was told after I drove over an hour the service manager wanted to keep another day and would bring the next with full tank of gas and detailed. Brought the next day on empty and not cleaned and I sent it back so could follow through with what was promised. Had a cretificate from Sam's Club auto and tried to increase Shottenkirk care (which is a joke) by $1,000 and they had to send a check to toyota financing for the difference. Would not recommend. Very lazy and shady employees.

May 11, 2021

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AVOID This Dealership! Aubrey Clingings was AWESOME, but...

AVOID This Dealership! Aubrey Clingings was AWESOME, but he is with the wrong dealer. They ADD $3,500 on every car they sell. They took advantage of my wife and daughter. In the finance office not clearly explaining all the costs

May 05, 2021

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They made sure my wife was comfortable with her purchase...

They made sure my wife was comfortable with her purchase and knew exactly what she was getting and was able to afford the payments she was getting and worked with her to get the one she needed

Jan 26, 2021

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OMG....STAY AWAYThis dealership advertises no hassle...

OMG....STAY AWAY This dealership advertises no hassle price, yet when you get there be aware that they tack on a "care package" that you can't opt out of. THEN if you buy a certified vehicle, this fee is tacked on to the advertised price. I think it's deception. I would NEVER go back nor would I recommend this dealership. They missed something during the "certification process" as well. The finance personnel are rude as hel&^. FYI - during this time of COVID - they feel they are above the TX Mandate. They don't wear masks nor do the customers (obviously since the dealership doesn't)

Dec 01, 2020

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Dianne and Michael were great. Both made the purchase...

Dianne and Michael were great. Both made the purchase easy and transparent. I would drive the hour + to buy from them again, next time I’m in the market.

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Danielle Smith

Danielle Smith

Internet Director
Recent Reviews

May 31, 2021

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Polite, courteous and friendly! Our salesman, Patrick...

Polite, courteous and friendly! Our salesman, Patrick Kemp was very helpful in teaching us before computer cars people how to handle it. My wife and I read the book but still had more questions. Went back and he helped us again. Good people

May 25, 2021

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This was supposed to be a good experience since it was my...

This was supposed to be a good experience since it was my son's first big purchase on his own. Instead the overall process was horrendous! My son and I went in on Saturday afternoon and he found a car he liked. The salesman did his job, sold us the vehicle. The vehicle sustained some hail damage from the last storm and we were able to negotiate for the dealership to fix it, no charge. Where I failed was not negotiating the Shottenkirk Care they tack on all their sticker prices. It was never mentioned to me by the salesman, but I should have looked at the paperwork harder. We finished up the paperwork and headed home. My spouse was not thrilled with the monthly payment so she suggested we apply another $5K towards the financed amount to decrease the payment. I called 10 mins before closing time with no luck of reaching anyone. So I went in on Monday afternoon and spoke to the finance manager, who completed our paperwork that Saturday. I explained to him what I'd like to do and he said we can't redo the paperwork since it was completed online. I asked him what options I had to get the monthly payment lowered and he provided three. 1. Refinance (that would be ridiculous) 2. Call Toyota and ask them to apply the $5K towards the principle in hopes it would lower the monthly payment 3. Call Toyota and ask them to apply the $5K towards the currently loan so my son would not have a payment for X months; but would not lower the monthly payment So I asked him if he would call Toyota and he balked at that request so I asked him for the number. I called Toyota and the finance person I spoke with stated that since they don't have the contract in their system, the dealership could redo it. I advised the finance manager what Toyota stated and I asked him if we would redo the contract. He again stated no. I asked to talk to his manager. He stated "Why do you expect us to go through the trouble of redoing the paperwork since you changed your mind." I was awestruck and didn't have anything to say. All I wanted to do was get the monthly payment at a manageable amount for my son. Instead of getting a manager, he redid the paperwork. Why go through all that and end up redoing the contract? The customer service from this dealership is seriously lacking and it starts w/the managers at all levels. I do not ever intend on buying another vehicle from this dealership. I will let anyone and everyone know what to expect if they decide to purchase a vehicle from this dealership...very unscrupulous way to do business!

May 22, 2021

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Will fix hail damage that vehicle sustained during last...

Will fix hail damage that vehicle sustained during last storm. Always fair. Great customer service. Will definitely return and advocate for my neighbors and friends.

May 21, 2021

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Shottenkirk did a very good job for us and our search...

Shottenkirk did a very good job for us and our search process. Our sales associate was polite and eager to please. Good warranty explanation as well.

May 13, 2021

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We had the best customer service! In and out in 45...

We had the best customer service! In and out in 45 minutes with a new truck for my son! Everything was perfect, from sales to finance. Very happy customers!

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TRAVIS FLOYD

TRAVIS FLOYD

Internet Sales
Recent Reviews

May 24, 2021

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I would give this place 0 stars if possible. First, they...

I would give this place 0 stars if possible. First, they price the vehicles at a low cost online, and add on almost $4k in their Shottenkirk program to fix dents, dings, chips, etc. and there is no way to take that off of the total price of the vehicle. On top of that, they say they price vehicles according to the condition they receive them in which is false. I financed a 2020 GMC elevation for $50k out the door, which is relatively close to almost all dealership prices in the area. They DID NOT tell me the vehicle had hail damage on the hood and roof of the vehicle. Also, I understand they are not liable to list that in carfax. There was no reduction for these damages in the total cost of the vehicle. On top of that, instead of offering to fix the damages on the vehicle, they wanted to charge $1k for the hail dents to be fixed. Most people will say, “you should have looked over the vehicle before purchase”, which I did, but white is very hard to see imperfections on in the middle of the day. Therefore, I would not recommend anyone buy a vehicle from a dealership that isn’t going to be honest and up front about the vehicle you are purchasing. The bad thing is, they took it to the detail shop to have it cleaned before my purchase, and still never mentioned the small hail dents in the hood. Which, in my opinion, I’m sure they came across and never bothered to mention. Anyway, if you buy a car from these people, be careful! It is going to cost me a couple hundred out of pocket to have my vehicle fixed now.

Apr 29, 2021

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An extremely easy transaction. Really nice folks...

An extremely easy transaction. Really nice folks especially Travis and Danielle. Oddly enough dealrater wants 25 words. Wonder why i need 25 words to say good job. Good dealership stupid application

Apr 08, 2021

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Both sales and finance worked hard and got me to a number...

Both sales and finance worked hard and got me to a number Everyone was good with. Defiantly earned my business. Will definitely shop here again.

Feb 18, 2021

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