Staff

Management

Brian Thompson

Brian Thompson

Finance Director
86 Reviews
View Bio
Terry Ford

Terry Ford

Sales Manager
69 Reviews
View Bio
Joshua Brown

Joshua Brown

Business Manager
35 Reviews
View Bio
Josh Schwerdt

Josh Schwerdt

Sales Manager
30 Reviews
View Bio
Michael Daugherty

Michael Daugherty

Business Manager
23 Reviews
View Bio
Alan Schwerdt

Alan Schwerdt

Sales Manager
13 Reviews
View Bio
Mike Kessler

Mike Kessler

Service Manager
8 Reviews
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Barry Schwerdt

Barry Schwerdt

General Manager
8 Reviews
View Bio
Blake Williams

Blake Williams

Sales Manager
4 Reviews
View Bio
James Halstead

James Halstead

Shop Forman
2 Reviews
View Bio
Rachel Sims

Rachel Sims

Service Advisor

220 Reviews
Certified
Recent Reviews

Jan 15, 2022

Dealership Rating
Employee Rating

I had an appointment for a Recall on my vehicle & for an...

I had an appointment for a Recall on my vehicle & for an oil change. I was in and out pretty quick. Very pleased with quickness of service. Thanks.

Jan 14, 2022

Dealership Rating
Employee Rating

Shottenkirk's Service Department is outstanding due to...

Shottenkirk's Service Department is outstanding due to professionals like Rachel and Sherry! They are masters at customer service! They are always friendly, knowledgeable and very adept at quickly having my truck professionally serviced! They are tremendous assets to the Shottenkirk Family! Please commend these two amazing ladies for a job well done!

Jan 12, 2022

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Service area was very clean with comfortable chairs....

Service area was very clean with comfortable chairs. Service advisor was quick but service took longer then estimated. Over all I would give 4 and 3/4 stars. The best I have had in Texas. I did try to buy new windshield wipers but I stood at the parts desk for over 7 min and gave up because no one ever came. I went and sat down and forgot to check if anyone came back to work in the parts department. Still needing new windshield wipers and I prefer Toyota brand. I hope next time I drop by they have someone working the parts department.

Jan 11, 2022

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Rachael was the sales advisor who assisted me - she was...

Rachael was the sales advisor who assisted me - she was excellent. Very professional and courteous.

Jan 08, 2022

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Employee Rating

Service writer very nice, but service department needs a...

Service writer very nice, but service department needs a lot of help. Over 4 hours for 50k service -- oil change, rotation, alignment. What a joke! I could understand if I was a walk-in, but I had an appointment. Where is management? Do they care about their reputation? Obviously not!

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Sherry Parker

Sherry Parker

Service Advisor

179 Reviews
Certified
Recent Reviews

Jan 17, 2022

Dealership Rating
Employee Rating

I’ve been bringing my Tundra to this dealership for 4...

I’ve been bringing my Tundra to this dealership for 4 years. Sherry Parker has been my relationship manager for those 4 years and I can’t say enough about her. She has gone above and beyond to make sure my experience has been positive.

Jan 15, 2022

Dealership Rating
Employee Rating

I had an appointment for a Recall on my vehicle & for an...

I had an appointment for a Recall on my vehicle & for an oil change. I was in and out pretty quick. Very pleased with quickness of service. Thanks.

Jan 15, 2022

Dealership Rating
Employee Rating

The service writer was especially friendly and...

The service writer was especially friendly and personable. I really liked her and she kept us informed about when the car would be finished.

Jan 14, 2022

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Employee Rating

Shottenkirk's Service Department is outstanding due to...

Shottenkirk's Service Department is outstanding due to professionals like Rachel and Sherry! They are masters at customer service! They are always friendly, knowledgeable and very adept at quickly having my truck professionally serviced! They are tremendous assets to the Shottenkirk Family! Please commend these two amazing ladies for a job well done!

Jan 06, 2022

Dealership Rating
Employee Rating

I enjoyed working with Sherry the service adviser. She is...

I enjoyed working with Sherry the service adviser. She is very proactive and gets every problem addressed. The only complaint I have so far is the multipoint inspection document results are not given to the customer unless requested and I seem to be missing one or more tire valve covers. Sherry gets me new covers if I notice it before I leave the dealer or on the next visit.

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Brian Thompson

Brian Thompson

Finance Director
Industry Experience 22 years 8 months
Recent Reviews

Aug 07, 2021

Dealership Rating
Employee Rating

Watch out for the contract on the iPad they will rip you...

Watch out for the contract on the iPad they will rip you off for all kinds of overpriced charges !

Jun 07, 2021

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Salesman was good but I felt mislead by finance person a...

Salesman was good but I felt mislead by finance person a lot of charges to my contract that were not disclosed until I noticed them later. Don’t think I’ll buy there again

Apr 21, 2021

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These guys are the best! They worked with me and made one...

These guys are the best! They worked with me and made one of my dreams come true! Thank you guys i love my new car!

Jan 26, 2021

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OMG....STAY AWAYThis dealership advertises no hassle...

OMG....STAY AWAY This dealership advertises no hassle price, yet when you get there be aware that they tack on a "care package" that you can't opt out of. THEN if you buy a certified vehicle, this fee is tacked on to the advertised price. I think it's deception. I would NEVER go back nor would I recommend this dealership. They missed something during the "certification process" as well. The finance personnel are rude as hel&^. FYI - during this time of COVID - they feel they are above the TX Mandate. They don't wear masks nor do the customers (obviously since the dealership doesn't)

Nov 17, 2020

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Very professional dealership. My new car buying...

Very professional dealership. My new car buying experience was top notch. Every facet of the deal was explained throughly and all my questions were answered with patience. I am very happy with my experience and would recommend them highly.

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Terry Ford

Terry Ford

Sales Manager
Recent Reviews

Nov 13, 2021

Dealership Rating
Employee Rating

Read for a GENUINE and HONEST review of this dealership...

Read for a GENUINE and HONEST review of this dealership location. I am a fully disabled U.S. Army combat veteran and I am not someone just going on the internet leaving reviews because I didn't get my way, like most of the reviews you'll see throughout life. I have been taught and have had Honesty, Integrity, Honor, Respect, and Selfless Service values drilled into my being throughout my military career. Every one of these things is a bullet point of EVERYTHING this dealership lacks. I HAVE PURCHASED THREE (3) VEHICLES WITHIN A YEAR 1/2 FROM THIS PLACE! DO NOT BUY FROM THESE PEOPLE. I have seen several reviews that state sketchiness and them adding stuff on the contracts without knowledge from the customer, seems like that would be illegal. Just like many of you, I was like "Yeah right, you have to look into it more" well they're beyond good at being that way to people evidently. Then they harped on "Oh, thank you so much for your service, we are going to do our best to take care of you and your family".. Thanks, you really took good care of us 👍 (sarcasm) I have never been treated as terrible in my life or been drug through the mud like what this dealership is doing right now. Thats saying a lot, seeing how the end of my military career I was an Active Duty Infantryman with the 82nd airborne division, where we lived in the mud and trenches. EXPLANATION: If you've made it this far in my review I appreciate you deeply for taking the time. I went to this dealership with my 2020 F150 for a trade in, was told that a 2018 F250 King Ranch was just brought in and was available. We walk to the back to take a look and it was covered in stickers and decals from the previous owner, not a big deal, that stuff can be removed, all fine. Further inspection we find out that the sunroof is sticking and won't open. I WAS ASSURED AND PROMISED that "its a Ford thing we will have the sunroof fixed, the decals taken off, and it will be ready to go within a day or two." When we go back in to discuss numbers, which took absolutely forever (due to them trying to squeeze every dollar they possibly could out of us), we all came to an agreement on a price. We go into the finance office to discuss everything else, I say I want GAP ONLY, because I plan on purchasing a warranty elsewhere. We agree and go into signing a "Click Here for Signature" type contract on an iPad. I do not leave with the truck because it needed the work done on it, so I was told. I come back two days later, pick the truck up and im told "your paperwork still needs to be sent up, its not ready at this time, we'll call you when its ready. We can also set up a day for you to drop it off to have the sunroof and buttons fixed, since we have to send it down to Ford" TWO WEEKS LATER I get a call to come get my paperwork. While im there I figured i'd ask "When can we set up a day to get my sunroof and my mirror buttons fixed" Im then told, by Dillon Erick (Sales Manager) that there is nothing anywhere saying they made that kinda deal with me. I ask for the finance manager that did my deal and then im told "The finance manager and the salesman that worked your deal have both been fired." For one, highly unprofessional that you are airing the dealerships problems to me. Secondly how is them getting fired MY PROBLEM. After standing there for well over 30 minutes waiting for my paperwork that had still, "not been sent up to accounting" per Dillon, I then sense some shadiness going on, thinking it should not be taking 2 weeks and 35 minutes for paperwork on a truck deal. After receiving an envelope with papers in it, I look over the packet, behold, THREE different warranties on my contract and a payment $200+ more than what we agreed on with that finance manager that was "fired". Now im being told that there is nothing that they can do because everyone that made my deal or had a hand on my deal has been "fired". So im to just get screwed over with the higher payment, a broken sunroof, and mirror buttons that are just for show and don't actually work?

Nov 11, 2021

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Only place I take my car. Great service, friendly staff....

Only place I take my car. Great service, friendly staff. Take their time going over your service with you. You should go in and check out a friendly dealership. You won’t be disappointed.

Oct 15, 2021

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Went above and beyond to take care of me. I was very...

Went above and beyond to take care of me. I was very happy with my experience

Sep 14, 2021

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Very professional and easy to deal with. Eli was very...

Very professional and easy to deal with. Eli was very helpful and professional as always.

Aug 27, 2021

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Bought a vehicle over 2 weeks ago. Was told by finance...

Bought a vehicle over 2 weeks ago. Was told by finance while it's being recorded that I would get a call about my equity refund once the new vehicle was funded. That has already happened. Old vehicle has been paid and closed. I've called 5 times in 3 days and just now spoke to some manager who decided that the "process" is that a check won't be cut until the title is received from the other finance company. It shouldn't be that hard to get something accomplished. It shouldn't be that hard to get a phone call back from someone. I had a good experience while I was sitting in the dealership. Everything afterwards has gone to crap. They could absolutely remedy the situation and are choosing not to.

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Tim Krolak

Tim Krolak

Service Manager
Industry Experience 5 years
Recent Reviews

Jan 18, 2022

Dealership Rating
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Great customer service. Took great care of us. Fair...

Great customer service. Took great care of us. Fair prices and quality service. Will be back.

Jan 15, 2022

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I had an appointment for a Recall on my vehicle & for an...

I had an appointment for a Recall on my vehicle & for an oil change. I was in and out pretty quick. Very pleased with quickness of service. Thanks.

Jan 05, 2022

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Very Friendly, Angel was the advisor. Car was serviced...

Very Friendly, Angel was the advisor. Car was serviced fairly quickly after appointment and was cleaned. Happy with service at this dealership. Thanks

Dec 20, 2021

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Happy with the service I received while having some...

Happy with the service I received while having some routine maintenance done on my Toyota Corolla.

Dec 09, 2021

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Good customer service. Got me in and out in a reasonable...

Good customer service. Got me in and out in a reasonable time. Would highly recommend.

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Joshua Brown

Joshua Brown

Business Manager
Dealership Experience 1 years 11 months
Industry Experience 7 years 9 months
Recent Reviews

Oct 29, 2021

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Employee Rating

Tired of being lied to by this dealership. Does not stand...

Tired of being lied to by this dealership. Does not stand behind their words or promises and et testy when you call them out on it!! Will never buy another Toyota product again just because of this dealership and will not recommend them to my family, friends or my fellow disabled veterans.

Oct 02, 2021

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No 21 pt check sheet. No recorded information transferred...

No 21 pt check sheet. No recorded information transferred from website. Coupon is one type sentence on a blank website and if you don't show that to don't get it. Asked for synthetic got conventional for $68!? Asked parts guy for help on identifying hoses for evap issue, he printed out a map and that was it. Got oil all over my car inside on floor mat, steering wheel, door .. car wash didn't even get anything off of car. No print out of the condition of my car. Sticker put on my windshield was just white blank and marker of mileage. Took over an hour and a half for just an oil change. With an appointment.

May 11, 2021

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AVOID This Dealership! Aubrey Clingings was AWESOME, but...

AVOID This Dealership! Aubrey Clingings was AWESOME, but he is with the wrong dealer. They ADD $3,500 on every car they sell. They took advantage of my wife and daughter. In the finance office not clearly explaining all the costs

Apr 07, 2021

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Sherry is just the best. She’s a serious professional for...

Sherry is just the best. She’s a serious professional for sure! She understood the issue, told us what to expect, and delivered the car early!

Nov 17, 2020

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Quick, easy, friendly, will definitely recommend...

Quick, easy, friendly, will definitely recommend Shottenkirk to anyone looking for a Toyota, Danielle Smith was very helpful at getting me what I needed, thanks!

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Brandon Cooper

Brandon Cooper

Sales Associate
Recent Reviews

Dec 30, 2021

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Employee Rating

Scheduled a test drive, received a confirmation call from...

Scheduled a test drive, received a confirmation call from the dealership the day before. Flew over 1000 miles to DFW and visited the dealership at my scheduled appointment time. The sales person stated he needed to go "speak to his manager and pull the vehicle around." He returned saying that the vehicle had been sold. I made it clear I was traveling to check out this vehicle and was not offered any opportunity to lock it in or otherwise ensure the vehicle would be available. This was a wasted trip and I am unable to convey how frustrating this situation is. Recommend looking elsewhere.

Dec 08, 2021

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Service staff was kind and got us in and out quickly. The...

Service staff was kind and got us in and out quickly. The services performed were great.

Dec 06, 2021

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This stealership is one you should avoid. They advertise...

This stealership is one you should avoid. They advertise lowball prices and then bait and switch you with fees. Looked at a truck advertised at $46,000 and was going to drive 5 hours there with a check to pick it up. Fortunately at the last minute asked a few more questions and found that they had almost $8000 of unpublished fees tacked on. When asked about the advertised price, was told that's their wholesale price and they don't sell wholesale. It was obvious the salesman has to handle this kind of objection often, so their policy is to just continue to lie to the public and occasionally shove these usurious numbers down some unsuspecting fools throat. I asked to speak to the general manager, and was told he would call me back. He never did. Why would he? They know what they're doing and a sucker is born every minute. And Doug O. if you respond to this, don't you get tired of doing that? All these negative reviews that you sincerely apologize for. Do you understand what being sincerely apologetic means? If you're sincere then you would take steps to make changes or correct the actions. Why call one of your managers to discuss this? Do you know what they will say? The same BS justification. Justifying your manipulation is NOT being sincerely apologetic. If you're a business manager why not change your business model. Don't parrot your fine print about how you price things at acquisition when you know xxxx good and well you're going to be adding thousands of dollars in screw fees. Surely somewhere in your organization there's an analyst who can show you that if you just built that in upfront, people wouldn't be ripping you about how you really don't do any reconditioning. Maybe, your people could sign up for some ethics classes at the local community college. Do better. Be better.

Jul 28, 2021

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Emailed my information and got a prompt response. All the...

Emailed my information and got a prompt response. All the staff was friendly. It meant a lot when The salesman help move things from my trade in to my new truck

Jun 07, 2021

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Very friendly and professional employees and helpful with...

Very friendly and professional employees and helpful with all my questions ina timely manner i will go back when time to buy my next car in the future

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Josh Schwerdt

Josh Schwerdt

Sales Manager
Recent Reviews

Jul 29, 2021

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All staff members were professional and helpful in...

All staff members were professional and helpful in finding me exactly what I was looking for. They went above & beyond to make sure I was happy.

May 21, 2021

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These guys were good! I’m happy that I chose them! Got a...

These guys were good! I’m happy that I chose them! Got a good deal on the Tacoma! They were honest direct and friendly and we both ended up happy! I will do business with them again!

Jan 10, 2021

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Doug Ray was so helpful, listened to everything and...

Doug Ray was so helpful, listened to everything and worked hard to find the best truck for us. He was very professtional. I love my truck

Aug 17, 2020

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I wish one could give negative stars. This dealership...

I wish one could give negative stars. This dealership is engaging in deceptive advertising practices. The old "bait and switch". They advertise a no hassle price, but then tack on a "pre-owned inspection fee" and a "shottenkirk care" fee that are not advertised or included in the posted "no hassle" price. Very disappointing to see such a bait and switch dealership selling Toyotas. These people give a bad name to the industry. Avoid at all costs. Run, don't walk away from this dealership.

Jul 25, 2020

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Very well very fast

Tyler and the rest of the sale force were very help full. I:ll still need information on how I get the car serviced. Thanks Tyler for your quick response for find us the right car so fast.

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Danielle Smith

Danielle Smith

Internet Director
Recent Reviews

Dec 20, 2021

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An outstanding dealership in every way. The best I be an...

An outstanding dealership in every way. The best I be an recall ever dealing with; sales and service

Dec 04, 2021

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The entire team was professional and a joy to work with....

The entire team was professional and a joy to work with. We recommend Shottenkirk for all your vehicle needs. They will work hard to get you the vehicle that’s right for your family. Give Garrett, Blake, or Danelle a call and they will fix you up!

Nov 22, 2021

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The communication between the salesman and the financial...

The communication between the salesman and the financial team here is awful. They told us we were good to go on info we provided; only needing paystubs emailed in the next few days. We signed the paperwork and left. A few days later they wouldn’t allow us to leave with the car and needed 4 more documents that they had not previously asked for. I feel like the sale was hurried and communication was sloppy. For future reference they should probably give people a CLEAR list of all the paperwork they need.

Nov 13, 2021

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Read for a GENUINE and HONEST review of this dealership...

Read for a GENUINE and HONEST review of this dealership location. I am a fully disabled U.S. Army combat veteran and I am not someone just going on the internet leaving reviews because I didn't get my way, like most of the reviews you'll see throughout life. I have been taught and have had Honesty, Integrity, Honor, Respect, and Selfless Service values drilled into my being throughout my military career. Every one of these things is a bullet point of EVERYTHING this dealership lacks. I HAVE PURCHASED THREE (3) VEHICLES WITHIN A YEAR 1/2 FROM THIS PLACE! DO NOT BUY FROM THESE PEOPLE. I have seen several reviews that state sketchiness and them adding stuff on the contracts without knowledge from the customer, seems like that would be illegal. Just like many of you, I was like "Yeah right, you have to look into it more" well they're beyond good at being that way to people evidently. Then they harped on "Oh, thank you so much for your service, we are going to do our best to take care of you and your family".. Thanks, you really took good care of us 👍 (sarcasm) I have never been treated as terrible in my life or been drug through the mud like what this dealership is doing right now. Thats saying a lot, seeing how the end of my military career I was an Active Duty Infantryman with the 82nd airborne division, where we lived in the mud and trenches. EXPLANATION: If you've made it this far in my review I appreciate you deeply for taking the time. I went to this dealership with my 2020 F150 for a trade in, was told that a 2018 F250 King Ranch was just brought in and was available. We walk to the back to take a look and it was covered in stickers and decals from the previous owner, not a big deal, that stuff can be removed, all fine. Further inspection we find out that the sunroof is sticking and won't open. I WAS ASSURED AND PROMISED that "its a Ford thing we will have the sunroof fixed, the decals taken off, and it will be ready to go within a day or two." When we go back in to discuss numbers, which took absolutely forever (due to them trying to squeeze every dollar they possibly could out of us), we all came to an agreement on a price. We go into the finance office to discuss everything else, I say I want GAP ONLY, because I plan on purchasing a warranty elsewhere. We agree and go into signing a "Click Here for Signature" type contract on an iPad. I do not leave with the truck because it needed the work done on it, so I was told. I come back two days later, pick the truck up and im told "your paperwork still needs to be sent up, its not ready at this time, we'll call you when its ready. We can also set up a day for you to drop it off to have the sunroof and buttons fixed, since we have to send it down to Ford" TWO WEEKS LATER I get a call to come get my paperwork. While im there I figured i'd ask "When can we set up a day to get my sunroof and my mirror buttons fixed" Im then told, by Dillon Erick (Sales Manager) that there is nothing anywhere saying they made that kinda deal with me. I ask for the finance manager that did my deal and then im told "The finance manager and the salesman that worked your deal have both been fired." For one, highly unprofessional that you are airing the dealerships problems to me. Secondly how is them getting fired MY PROBLEM. After standing there for well over 30 minutes waiting for my paperwork that had still, "not been sent up to accounting" per Dillon, I then sense some shadiness going on, thinking it should not be taking 2 weeks and 35 minutes for paperwork on a truck deal. After receiving an envelope with papers in it, I look over the packet, behold, THREE different warranties on my contract and a payment $200+ more than what we agreed on with that finance manager that was "fired". Now im being told that there is nothing that they can do because everyone that made my deal or had a hand on my deal has been "fired". So im to just get screwed over with the higher payment, a broken sunroof, and mirror buttons that are just for show and don't actually work?

Nov 10, 2021

Dealership Rating
Employee Rating

Jaden Alix was super helpful and professional in helping...

Jaden Alix was super helpful and professional in helping us get into the car of our dreams. He rocks!!!

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Michael Daugherty

Michael Daugherty

Business Manager
Recent Reviews

Nov 28, 2021

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Employee Rating

Bob who sold me the truck was the Best salesman I have...

Bob who sold me the truck was the Best salesman I have ever bought a vehicle from....a True gentleman from Start to Finish!!!!

Nov 13, 2021

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Read for a GENUINE and HONEST review of this dealership...

Read for a GENUINE and HONEST review of this dealership location. I am a fully disabled U.S. Army combat veteran and I am not someone just going on the internet leaving reviews because I didn't get my way, like most of the reviews you'll see throughout life. I have been taught and have had Honesty, Integrity, Honor, Respect, and Selfless Service values drilled into my being throughout my military career. Every one of these things is a bullet point of EVERYTHING this dealership lacks. I HAVE PURCHASED THREE (3) VEHICLES WITHIN A YEAR 1/2 FROM THIS PLACE! DO NOT BUY FROM THESE PEOPLE. I have seen several reviews that state sketchiness and them adding stuff on the contracts without knowledge from the customer, seems like that would be illegal. Just like many of you, I was like "Yeah right, you have to look into it more" well they're beyond good at being that way to people evidently. Then they harped on "Oh, thank you so much for your service, we are going to do our best to take care of you and your family".. Thanks, you really took good care of us 👍 (sarcasm) I have never been treated as terrible in my life or been drug through the mud like what this dealership is doing right now. Thats saying a lot, seeing how the end of my military career I was an Active Duty Infantryman with the 82nd airborne division, where we lived in the mud and trenches. EXPLANATION: If you've made it this far in my review I appreciate you deeply for taking the time. I went to this dealership with my 2020 F150 for a trade in, was told that a 2018 F250 King Ranch was just brought in and was available. We walk to the back to take a look and it was covered in stickers and decals from the previous owner, not a big deal, that stuff can be removed, all fine. Further inspection we find out that the sunroof is sticking and won't open. I WAS ASSURED AND PROMISED that "its a Ford thing we will have the sunroof fixed, the decals taken off, and it will be ready to go within a day or two." When we go back in to discuss numbers, which took absolutely forever (due to them trying to squeeze every dollar they possibly could out of us), we all came to an agreement on a price. We go into the finance office to discuss everything else, I say I want GAP ONLY, because I plan on purchasing a warranty elsewhere. We agree and go into signing a "Click Here for Signature" type contract on an iPad. I do not leave with the truck because it needed the work done on it, so I was told. I come back two days later, pick the truck up and im told "your paperwork still needs to be sent up, its not ready at this time, we'll call you when its ready. We can also set up a day for you to drop it off to have the sunroof and buttons fixed, since we have to send it down to Ford" TWO WEEKS LATER I get a call to come get my paperwork. While im there I figured i'd ask "When can we set up a day to get my sunroof and my mirror buttons fixed" Im then told, by Dillon Erick (Sales Manager) that there is nothing anywhere saying they made that kinda deal with me. I ask for the finance manager that did my deal and then im told "The finance manager and the salesman that worked your deal have both been fired." For one, highly unprofessional that you are airing the dealerships problems to me. Secondly how is them getting fired MY PROBLEM. After standing there for well over 30 minutes waiting for my paperwork that had still, "not been sent up to accounting" per Dillon, I then sense some shadiness going on, thinking it should not be taking 2 weeks and 35 minutes for paperwork on a truck deal. After receiving an envelope with papers in it, I look over the packet, behold, THREE different warranties on my contract and a payment $200+ more than what we agreed on with that finance manager that was "fired". Now im being told that there is nothing that they can do because everyone that made my deal or had a hand on my deal has been "fired". So im to just get screwed over with the higher payment, a broken sunroof, and mirror buttons that are just for show and don't actually work?

Aug 09, 2021

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First time buyer. Lifelong customer these made it so easy...

First time buyer. Lifelong customer these made it so easy to get into something absolutely brand new

Jun 28, 2021

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Josh Sigafoos and Aubrey Clingings were very helpful and...

Josh Sigafoos and Aubrey Clingings were very helpful and friendly made I process as painless and quick as possible

Jun 18, 2021

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rebecca was excellent in the service department this the...

rebecca was excellent in the service department this the shining spot for this dealership. the sales department however, once sale is over the customer is a memory. failed to return calls at all. i made 4 calls to get issues resolved and requested paper work. i had to physically go to dealer ship to get results.

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Kelly Cranford

Kelly Cranford

Parts Specialist
Dealership Experience 6 years 9 months
Industry Experience 33 years 9 months
Recent Reviews

Dec 08, 2021

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Good stuff. Friendly service coordinator that listened to...

Good stuff. Friendly service coordinator that listened to what I needed. I appreciate that. Blah blah blah

Nov 02, 2021

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I have been bringing my truck to your dealership for over...

I have been bringing my truck to your dealership for over five years. Rachel Simms is a consummate professional. She is what customer service is all about. Everyone I encounter in the service department is friendly and helpful. I am a Vietnam Veteran and would like to think that you offer a military discount. That certainly would let we veterans know that you understand and appreciate our service and sacrifice. Thanks

Oct 19, 2021

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Great people, great service. What more can you ask for?...

Great people, great service. What more can you ask for? Their Service dept is first rate.

Oct 11, 2021

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Coming from a Toyota family, This Toyota dealership this...

Coming from a Toyota family, This Toyota dealership this is one of the best. Service dept is first class.

Aug 05, 2021

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Service was good but I was not notified when it was...

Service was good but I was not notified when it was ready! I sat in the waiting room when the truck was ready to go

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Aubrey Clingings

Aubrey Clingings

Sales Professional
Recent Reviews

Dec 18, 2021

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Employee Rating

If I could go below a 1 I would. I never write reviews,...

If I could go below a 1 I would. I never write reviews, but I was furious about what happened at this place. We went in for a vehicle that was listed at 16,500 ish. When the sales manager came out he told us with the added fees of basically having a mechanic look at the vehicle and a bs 6 month warranty the price would jump to a little over 20,000. I’m contacting the BBB and I highly discourage anyone from making the trip to this place. I would like to say Aubrey was very kind and seemed to be genuine. I don’t know if he’s inexperienced or what the deal was with my situation, but it left me with a very bad taste in my mouth.

Oct 11, 2021

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Employee Rating

Coming from a Toyota family, This Toyota dealership this...

Coming from a Toyota family, This Toyota dealership this is one of the best. Service dept is first class.

Oct 06, 2021

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Employee Rating

Late in the evening time of day didn’t matter at all....

Late in the evening time of day didn’t matter at all. Helped me find what I was looking for and made me a great deal on my trade in. “I made that review after the sale”. At that point everything was great. After the sale and at the point where I started trying to schedule getting upgrades installed, that I had paid for upfront, things really went to xxxx. I found out that service after the sale is sorely lacking at this dealership. At least it is from sales rep. Cody Blackwell. Also received poor service in my first visit to the service dept. for my first complimentary maintenance provided by Toyota for the first 2 years. If this is what you get for complimentary service, I would rather pay for it.

Sep 09, 2021

Dealership Rating
Employee Rating

The best buying experience I’ve ever had. It was a very...

The best buying experience I’ve ever had. It was a very fast buying experience. Thank you to all the staff. ⭐️⭐️⭐️⭐️⭐️ I Love my truck.

Aug 27, 2021

Dealership Rating
Employee Rating

I went in for the first of my 2 years of complimentary...

I went in for the first of my 2 years of complimentary maintenance provided by Toyota. They had to take the wheels off to rotate the tires so I asked them to check the balance because of a vibration. I DID NOT ask them to do it for free. When they turned the vehicle back over to me I asked about the balance. I was told by the service advisor that the service tech had refused to check balance and said it was probably my tires, that are BRAND NEW from the factory. They did rotate the tires but didn’t bother to adjust the air pressure. Toyota specs specify for more air pressure in the rear tires than in the front. After I got home and checked the pressure I found higher air pressure in the front tires than the rear. This is just not good customer service. I also want it known that I have seen a poor level of service from this dealership that started right after I signed the paperwork. I paid upfront for a leather seat upgrade and a bed cover that I had multiple problems getting scheduled through my sales rep. Cody Blackwell. It took about a month after the sale to get my upgrades installed. Cody Blackwell wasted my time not once, but TWO TIMES he scheduled me to bring the truck in for the leather installation BEFORE the leather had even been ordered by the installer. Cody Blackwell assured me that the installation of the leather AND the bed cover could be done in 1 DAY even after I questioned it with skepticism. I later found out that the leather installer usually needs the vehicle for 2 1/2 days minimum. Cody Blackwell gave me the impression that he just didn’t want to be bothered after he made the sale. I’m sure to buy another Toyota in a few years, but it won’t be from Shottenkirk Weatherford. I’ll shop in Ft. Worth or Dallas for my next one. I’ve had several Fords before this Toyota. I purchased all of them from Southwest Ford, across the street from Shottenkirk Toyota. If I was this Shottenkirk fella I would do whatever I could to copy how Southwest Ford serves their customers before AND AFTER the sale, but he better hitch up his belt because he has A LONG LONG WAY to go.

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Lamont Halstead

Lamont Halstead

Parts Manager
Recent Reviews

Sep 20, 2021

Dealership Rating
Employee Rating

Parts department is fantastic, but the quality of...

Parts department is fantastic, but the quality of mechanics and attention to detail is lacking.

Aug 10, 2021

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Love the staff here. Always feel like they remember me...

Love the staff here. Always feel like they remember me and care about making sure everything is taken care of

Aug 05, 2021

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Service was good but I was not notified when it was...

Service was good but I was not notified when it was ready! I sat in the waiting room when the truck was ready to go

Jul 27, 2021

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Employee Rating

Rachel & Sherry have the best customer service!!! They...

Rachel & Sherry have the best customer service!!! They are always so friendly and helpful!! Thank you both for all the hard work! Also thanks to the people who work in our vehicles. Well Done!

Jul 24, 2021

Dealership Rating
Employee Rating

The service was great and the staff was willing and able...

The service was great and the staff was willing and able to meet my needs. Everyone was was friendly and wanted to help made your visit pleasant.

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Alan Schwerdt

Alan Schwerdt

Sales Manager
Recent Reviews

Nov 28, 2021

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Employee Rating

Bob who sold me the truck was the Best salesman I have...

Bob who sold me the truck was the Best salesman I have ever bought a vehicle from....a True gentleman from Start to Finish!!!!

Oct 20, 2021

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Employee Rating

Expected a better quality of service. Eduardo and Anthony...

Expected a better quality of service. Eduardo and Anthony was great, but Mike the finance guy was very rude and that really was a bummer. Also the truck was not serviced even though they pride themselves on having that done and charge you for that service. Spent a lot of money and was disappointed. Maybe your experience will be different.

Aug 23, 2021

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Great group of people service was outstanding . The whole...

Great group of people service was outstanding . The whole dealership is top notch for me has to make the drive from grapevine but,worth it

Jul 29, 2021

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All staff members were professional and helpful in...

All staff members were professional and helpful in finding me exactly what I was looking for. They went above & beyond to make sure I was happy.

May 11, 2021

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Employee Rating

Our salesperson,Greg, was amazing. He took the time to...

Our salesperson,Greg, was amazing. He took the time to listen to what we were looking at in a vehicle, and worked to find the perfect vehicle. I highly recommend Greg and the team at Schottenkirk Toyota.

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Daniel Fletcher

Daniel Fletcher

Sales Manager
Recent Reviews

Nov 13, 2021

Dealership Rating
Employee Rating

Read for a GENUINE and HONEST review of this dealership...

Read for a GENUINE and HONEST review of this dealership location. I am a fully disabled U.S. Army combat veteran and I am not someone just going on the internet leaving reviews because I didn't get my way, like most of the reviews you'll see throughout life. I have been taught and have had Honesty, Integrity, Honor, Respect, and Selfless Service values drilled into my being throughout my military career. Every one of these things is a bullet point of EVERYTHING this dealership lacks. I HAVE PURCHASED THREE (3) VEHICLES WITHIN A YEAR 1/2 FROM THIS PLACE! DO NOT BUY FROM THESE PEOPLE. I have seen several reviews that state sketchiness and them adding stuff on the contracts without knowledge from the customer, seems like that would be illegal. Just like many of you, I was like "Yeah right, you have to look into it more" well they're beyond good at being that way to people evidently. Then they harped on "Oh, thank you so much for your service, we are going to do our best to take care of you and your family".. Thanks, you really took good care of us 👍 (sarcasm) I have never been treated as terrible in my life or been drug through the mud like what this dealership is doing right now. Thats saying a lot, seeing how the end of my military career I was an Active Duty Infantryman with the 82nd airborne division, where we lived in the mud and trenches. EXPLANATION: If you've made it this far in my review I appreciate you deeply for taking the time. I went to this dealership with my 2020 F150 for a trade in, was told that a 2018 F250 King Ranch was just brought in and was available. We walk to the back to take a look and it was covered in stickers and decals from the previous owner, not a big deal, that stuff can be removed, all fine. Further inspection we find out that the sunroof is sticking and won't open. I WAS ASSURED AND PROMISED that "its a Ford thing we will have the sunroof fixed, the decals taken off, and it will be ready to go within a day or two." When we go back in to discuss numbers, which took absolutely forever (due to them trying to squeeze every dollar they possibly could out of us), we all came to an agreement on a price. We go into the finance office to discuss everything else, I say I want GAP ONLY, because I plan on purchasing a warranty elsewhere. We agree and go into signing a "Click Here for Signature" type contract on an iPad. I do not leave with the truck because it needed the work done on it, so I was told. I come back two days later, pick the truck up and im told "your paperwork still needs to be sent up, its not ready at this time, we'll call you when its ready. We can also set up a day for you to drop it off to have the sunroof and buttons fixed, since we have to send it down to Ford" TWO WEEKS LATER I get a call to come get my paperwork. While im there I figured i'd ask "When can we set up a day to get my sunroof and my mirror buttons fixed" Im then told, by Dillon Erick (Sales Manager) that there is nothing anywhere saying they made that kinda deal with me. I ask for the finance manager that did my deal and then im told "The finance manager and the salesman that worked your deal have both been fired." For one, highly unprofessional that you are airing the dealerships problems to me. Secondly how is them getting fired MY PROBLEM. After standing there for well over 30 minutes waiting for my paperwork that had still, "not been sent up to accounting" per Dillon, I then sense some shadiness going on, thinking it should not be taking 2 weeks and 35 minutes for paperwork on a truck deal. After receiving an envelope with papers in it, I look over the packet, behold, THREE different warranties on my contract and a payment $200+ more than what we agreed on with that finance manager that was "fired". Now im being told that there is nothing that they can do because everyone that made my deal or had a hand on my deal has been "fired". So im to just get screwed over with the higher payment, a broken sunroof, and mirror buttons that are just for show and don't actually work?

Oct 06, 2021

Dealership Rating
Employee Rating

Late in the evening time of day didn’t matter at all....

Late in the evening time of day didn’t matter at all. Helped me find what I was looking for and made me a great deal on my trade in. “I made that review after the sale”. At that point everything was great. After the sale and at the point where I started trying to schedule getting upgrades installed, that I had paid for upfront, things really went to xxxx. I found out that service after the sale is sorely lacking at this dealership. At least it is from sales rep. Cody Blackwell. Also received poor service in my first visit to the service dept. for my first complimentary maintenance provided by Toyota for the first 2 years. If this is what you get for complimentary service, I would rather pay for it.

Aug 27, 2021

Dealership Rating
Employee Rating

I went in for the first of my 2 years of complimentary...

I went in for the first of my 2 years of complimentary maintenance provided by Toyota. They had to take the wheels off to rotate the tires so I asked them to check the balance because of a vibration. I DID NOT ask them to do it for free. When they turned the vehicle back over to me I asked about the balance. I was told by the service advisor that the service tech had refused to check balance and said it was probably my tires, that are BRAND NEW from the factory. They did rotate the tires but didn’t bother to adjust the air pressure. Toyota specs specify for more air pressure in the rear tires than in the front. After I got home and checked the pressure I found higher air pressure in the front tires than the rear. This is just not good customer service. I also want it known that I have seen a poor level of service from this dealership that started right after I signed the paperwork. I paid upfront for a leather seat upgrade and a bed cover that I had multiple problems getting scheduled through my sales rep. Cody Blackwell. It took about a month after the sale to get my upgrades installed. Cody Blackwell wasted my time not once, but TWO TIMES he scheduled me to bring the truck in for the leather installation BEFORE the leather had even been ordered by the installer. Cody Blackwell assured me that the installation of the leather AND the bed cover could be done in 1 DAY even after I questioned it with skepticism. I later found out that the leather installer usually needs the vehicle for 2 1/2 days minimum. Cody Blackwell gave me the impression that he just didn’t want to be bothered after he made the sale. I’m sure to buy another Toyota in a few years, but it won’t be from Shottenkirk Weatherford. I’ll shop in Ft. Worth or Dallas for my next one. I’ve had several Fords before this Toyota. I purchased all of them from Southwest Ford, across the street from Shottenkirk Toyota. If I was this Shottenkirk fella I would do whatever I could to copy how Southwest Ford serves their customers before AND AFTER the sale, but he better hitch up his belt because he has A LONG LONG WAY to go.

Aug 18, 2021

Dealership Rating
Employee Rating

The worst service I have received at a dealership in my...

The worst service I have received at a dealership in my life. I had an appointment to see a vehicle in which I confirmed my appointment and when I got there I was told my salesman was with another customer. After traveling to the dealership an hour and a half, I had to wait 30 minutes for the sales manager to tell me that the vehicle was sold 2 hours before my appointment and asked if I was interested in anything else. I personally believe that the vehicle had been sold and their objective is to get people to come there for the bait and switch. I asked the sales manager why I wasn’t notified that the vehicle was sold and he said that it is impossible to do that since they sell so many cars. He took no accountability and made it seem like I was supposed to keep calling constantly on my way to the dealership to make sure the vehicle was still there. So what’s the point of making an appointment? I have purchased several cars throughout the Years and I have never experienced such unprofessional service. I would definitely not recommend this dealership.

Aug 11, 2021

Dealership Rating
Employee Rating

I found a pickup truck I was interested in on their...

I found a pickup truck I was interested in on their website and then drove 50 miles to get it. Once at the table to close the deal, I noticed the sales manager added almost 5000 dollars to the price advertised. I then asked for clarification and the answer was: "there is the protect packet plan + the service maintenance." I told them that it was not the price advertised and I was not interested by any additional products or services. Greg, the sale representative did a really great job and we were at 1 hair to close the deal. The sales manager, Daniel Fletcher was just rude and tried to force me to buy additional services. He looked on internet and saw the same price I saw but did not want to admit it. It was just a terrible experience and unfortunately a lost of trust. I do not recommend that dealership.

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Alejandro Santiago

Alejandro Santiago

Sales Consultant
Recent Reviews

Nov 29, 2021

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Employee Rating

Dealing with Alejandro Santiago was a very positive...

Dealing with Alejandro Santiago was a very positive experience—my only regret was that I was only buying one car!!!Thank you for having a very professional and caring person in your employ.

Nov 12, 2021

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Employee Rating

Went in to look at an Ford F250 in the used lot. On the...

Went in to look at an Ford F250 in the used lot. On the website they advertise their "SALE PRICE" but then when I get there they add 7 thousand to that so called SALE PRICE stated on the website. That is a classic bait and switch. Their explanation is a very small disclaimer of due to the current auto situation we're adding to the price. I don't care if you want to sell the car for 200 thousand, that's your right. But show that price and not LIE ABOUT IT... I'm looking into lawsuit options. I don't care if it goes anywhere as long as I can waste their time as they did mine.

Oct 28, 2021

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I’ve been going through a really hard time right now. I’m...

I’ve been going through a really hard time right now. I’m getting divorced and I had a lot of negative equity on my car. I walked into the dealership and spoke with Alejandro. I’m not sure how he did it, but this man was a miracle maker. He got me into a brand new vehicle with monthly payments lower then what I was paying. I truly appreciate this dealership for being so kind to me!

Oct 15, 2021

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Car shopping is stressful but they made it easy! It’s...

Car shopping is stressful but they made it easy! It’s changed a lot since the first time we went (4 years ago).

Sep 03, 2021

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Excellent service, they give me all i want. Highly...

Excellent service, they give me all i want. Highly recommended, everybody friendly and helping to give me the best service with my ford purchase. R

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Cody Blackwell

Cody Blackwell

Sales Professional
Recent Reviews

Nov 06, 2021

Dealership Rating
Employee Rating

This is our first time purchasing with Toyota. My husband...

This is our first time purchasing with Toyota. My husband and I called the dealerships and were immediately answered and directed an enthusiastic sales representative. After explaining to him what we were looking for we made the trip out to Weather Ford . Cody was very help and explained that the TRD we were looking for was In transit but assured us it would be on the lot within 3 to 6 days. After a bit more than explanation and a visit with finance, we agreed on acceptable terms and purchased our first Toyota! Love our TRD!

Oct 20, 2021

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Everybody was great and are salesman was on very to point...

Everybody was great and are salesman was on very to point and the experience was great.

Oct 06, 2021

Dealership Rating
Employee Rating

Late in the evening time of day didn’t matter at all....

Late in the evening time of day didn’t matter at all. Helped me find what I was looking for and made me a great deal on my trade in. “I made that review after the sale”. At that point everything was great. After the sale and at the point where I started trying to schedule getting upgrades installed, that I had paid for upfront, things really went to xxxx. I found out that service after the sale is sorely lacking at this dealership. At least it is from sales rep. Cody Blackwell. Also received poor service in my first visit to the service dept. for my first complimentary maintenance provided by Toyota for the first 2 years. If this is what you get for complimentary service, I would rather pay for it.

Aug 27, 2021

Dealership Rating
Employee Rating

I went in for the first of my 2 years of complimentary...

I went in for the first of my 2 years of complimentary maintenance provided by Toyota. They had to take the wheels off to rotate the tires so I asked them to check the balance because of a vibration. I DID NOT ask them to do it for free. When they turned the vehicle back over to me I asked about the balance. I was told by the service advisor that the service tech had refused to check balance and said it was probably my tires, that are BRAND NEW from the factory. They did rotate the tires but didn’t bother to adjust the air pressure. Toyota specs specify for more air pressure in the rear tires than in the front. After I got home and checked the pressure I found higher air pressure in the front tires than the rear. This is just not good customer service. I also want it known that I have seen a poor level of service from this dealership that started right after I signed the paperwork. I paid upfront for a leather seat upgrade and a bed cover that I had multiple problems getting scheduled through my sales rep. Cody Blackwell. It took about a month after the sale to get my upgrades installed. Cody Blackwell wasted my time not once, but TWO TIMES he scheduled me to bring the truck in for the leather installation BEFORE the leather had even been ordered by the installer. Cody Blackwell assured me that the installation of the leather AND the bed cover could be done in 1 DAY even after I questioned it with skepticism. I later found out that the leather installer usually needs the vehicle for 2 1/2 days minimum. Cody Blackwell gave me the impression that he just didn’t want to be bothered after he made the sale. I’m sure to buy another Toyota in a few years, but it won’t be from Shottenkirk Weatherford. I’ll shop in Ft. Worth or Dallas for my next one. I’ve had several Fords before this Toyota. I purchased all of them from Southwest Ford, across the street from Shottenkirk Toyota. If I was this Shottenkirk fella I would do whatever I could to copy how Southwest Ford serves their customers before AND AFTER the sale, but he better hitch up his belt because he has A LONG LONG WAY to go.

Aug 07, 2021

Dealership Rating
Employee Rating

The sales staff was professional and courteous . The only...

The sales staff was professional and courteous . The only problem I have is the twenty-five word minimum. I can say what needs to be said in three words .

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Dillon Erck

Dillon Erck

Sales Professional
Recent Reviews

Nov 29, 2021

Dealership Rating
Employee Rating

Dealing with Alejandro Santiago was a very positive...

Dealing with Alejandro Santiago was a very positive experience—my only regret was that I was only buying one car!!!Thank you for having a very professional and caring person in your employ.

Nov 13, 2021

Dealership Rating
Employee Rating

Read for a GENUINE and HONEST review of this dealership...

Read for a GENUINE and HONEST review of this dealership location. I am a fully disabled U.S. Army combat veteran and I am not someone just going on the internet leaving reviews because I didn't get my way, like most of the reviews you'll see throughout life. I have been taught and have had Honesty, Integrity, Honor, Respect, and Selfless Service values drilled into my being throughout my military career. Every one of these things is a bullet point of EVERYTHING this dealership lacks. I HAVE PURCHASED THREE (3) VEHICLES WITHIN A YEAR 1/2 FROM THIS PLACE! DO NOT BUY FROM THESE PEOPLE. I have seen several reviews that state sketchiness and them adding stuff on the contracts without knowledge from the customer, seems like that would be illegal. Just like many of you, I was like "Yeah right, you have to look into it more" well they're beyond good at being that way to people evidently. Then they harped on "Oh, thank you so much for your service, we are going to do our best to take care of you and your family".. Thanks, you really took good care of us 👍 (sarcasm) I have never been treated as terrible in my life or been drug through the mud like what this dealership is doing right now. Thats saying a lot, seeing how the end of my military career I was an Active Duty Infantryman with the 82nd airborne division, where we lived in the mud and trenches. EXPLANATION: If you've made it this far in my review I appreciate you deeply for taking the time. I went to this dealership with my 2020 F150 for a trade in, was told that a 2018 F250 King Ranch was just brought in and was available. We walk to the back to take a look and it was covered in stickers and decals from the previous owner, not a big deal, that stuff can be removed, all fine. Further inspection we find out that the sunroof is sticking and won't open. I WAS ASSURED AND PROMISED that "its a Ford thing we will have the sunroof fixed, the decals taken off, and it will be ready to go within a day or two." When we go back in to discuss numbers, which took absolutely forever (due to them trying to squeeze every dollar they possibly could out of us), we all came to an agreement on a price. We go into the finance office to discuss everything else, I say I want GAP ONLY, because I plan on purchasing a warranty elsewhere. We agree and go into signing a "Click Here for Signature" type contract on an iPad. I do not leave with the truck because it needed the work done on it, so I was told. I come back two days later, pick the truck up and im told "your paperwork still needs to be sent up, its not ready at this time, we'll call you when its ready. We can also set up a day for you to drop it off to have the sunroof and buttons fixed, since we have to send it down to Ford" TWO WEEKS LATER I get a call to come get my paperwork. While im there I figured i'd ask "When can we set up a day to get my sunroof and my mirror buttons fixed" Im then told, by Dillon Erick (Sales Manager) that there is nothing anywhere saying they made that kinda deal with me. I ask for the finance manager that did my deal and then im told "The finance manager and the salesman that worked your deal have both been fired." For one, highly unprofessional that you are airing the dealerships problems to me. Secondly how is them getting fired MY PROBLEM. After standing there for well over 30 minutes waiting for my paperwork that had still, "not been sent up to accounting" per Dillon, I then sense some shadiness going on, thinking it should not be taking 2 weeks and 35 minutes for paperwork on a truck deal. After receiving an envelope with papers in it, I look over the packet, behold, THREE different warranties on my contract and a payment $200+ more than what we agreed on with that finance manager that was "fired". Now im being told that there is nothing that they can do because everyone that made my deal or had a hand on my deal has been "fired". So im to just get screwed over with the higher payment, a broken sunroof, and mirror buttons that are just for show and don't actually work?

Nov 02, 2021

Dealership Rating
Employee Rating

First off RUN! I have never left an establishment so...

First off RUN! I have never left an establishment so pissed off, we went into to inquire about a car online listed at 25,997.... we get there test drive punch numbers finally the sales guy comes out who will be getting a review as well and shows me an outrageous price of $30K then $33K after taxes title and license. Well they added on $4,000 in unwanted warranties and they charge you to do an inspection of the vehicle to make sure its mechanically good to go? Then when you say you do not want the warranty they basically say sorry. This gentleman came over and presented himself as a sales manager which was a lie just another lousy salesman trying to back up his friend and when I told him I am not paying that stupid price he said they price the cars to beat everyone else in the state of TX, funny because now I have the same year car lower mileage and black leather instead of ugly tan for $4K cheaper. When they realized it wasnt gonna be a deal for me he just walked off when I was talking to him. This dealership is a scam and has the up most disrespect.

Sep 09, 2021

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Employee Rating

The best buying experience I’ve ever had. It was a very...

The best buying experience I’ve ever had. It was a very fast buying experience. Thank you to all the staff. ⭐️⭐️⭐️⭐️⭐️ I Love my truck.

Sep 09, 2021

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Employee Rating

Cody was great, he showed me what I wanted, was honest...

Cody was great, he showed me what I wanted, was honest and very easy to talk to, answered all my questions and made my purchase easy. Very happy to with my new truck.

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TRAVIS FLOYD

TRAVIS FLOYD

Internet Sales
Recent Reviews

May 24, 2021

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Employee Rating

I would give this place 0 stars if possible. First, they...

I would give this place 0 stars if possible. First, they price the vehicles at a low cost online, and add on almost $4k in their Shottenkirk program to fix dents, dings, chips, etc. and there is no way to take that off of the total price of the vehicle. On top of that, they say they price vehicles according to the condition they receive them in which is false. I financed a 2020 GMC elevation for $50k out the door, which is relatively close to almost all dealership prices in the area. They DID NOT tell me the vehicle had hail damage on the hood and roof of the vehicle. Also, I understand they are not liable to list that in carfax. There was no reduction for these damages in the total cost of the vehicle. On top of that, instead of offering to fix the damages on the vehicle, they wanted to charge $1k for the hail dents to be fixed. Most people will say, “you should have looked over the vehicle before purchase”, which I did, but white is very hard to see imperfections on in the middle of the day. Therefore, I would not recommend anyone buy a vehicle from a dealership that isn’t going to be honest and up front about the vehicle you are purchasing. The bad thing is, they took it to the detail shop to have it cleaned before my purchase, and still never mentioned the small hail dents in the hood. Which, in my opinion, I’m sure they came across and never bothered to mention. Anyway, if you buy a car from these people, be careful! It is going to cost me a couple hundred out of pocket to have my vehicle fixed now.

Apr 29, 2021

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An extremely easy transaction. Really nice folks...

An extremely easy transaction. Really nice folks especially Travis and Danielle. Oddly enough dealrater wants 25 words. Wonder why i need 25 words to say good job. Good dealership stupid application

Apr 07, 2021

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Both sales and finance worked hard and got me to a number...

Both sales and finance worked hard and got me to a number Everyone was good with. Defiantly earned my business. Will definitely shop here again.

Feb 18, 2021

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They are border line criminal. Don’t believe their...

They are border line criminal. Don’t believe their advertised price, they load up the fees on you, $1995 for Dealer Care, $1500 for Pre Owned, $250 for non tax fee, $150 for Dealer Doc, this was an additional 17%. $3900 added to the cost, if anyone agrees with this tactic than go visit them, Watch out, You have been warned Look at there star ratings on their website, all 5’s, then look at other web sites and see the truth about them. Travis is who I worked with, kind of feel sorry for him. Don’t believe any 5 stars on them, most have to be fake, but no one would write a 1 star (zero) if it was not true.

Feb 07, 2021

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Travis Floyd is a must see when coming to Shottenkirk...

Travis Floyd is a must see when coming to Shottenkirk Toyota! We came in looking for a cash car and ended up getting a great deal on a new Camry! Thank you Travis!

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Roberto Ramirez

Roberto Ramirez

Parts Specialist
Recent Reviews

Nov 02, 2021

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Employee Rating

I have been bringing my truck to your dealership for over...

I have been bringing my truck to your dealership for over five years. Rachel Simms is a consummate professional. She is what customer service is all about. Everyone I encounter in the service department is friendly and helpful. I am a Vietnam Veteran and would like to think that you offer a military discount. That certainly would let we veterans know that you understand and appreciate our service and sacrifice. Thanks

Aug 05, 2021

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Service was good but I was not notified when it was...

Service was good but I was not notified when it was ready! I sat in the waiting room when the truck was ready to go

Jul 27, 2021

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Rachel & Sherry have the best customer service!!! They...

Rachel & Sherry have the best customer service!!! They are always so friendly and helpful!! Thank you both for all the hard work! Also thanks to the people who work in our vehicles. Well Done!

Jul 24, 2021

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The service was great and the staff was willing and able...

The service was great and the staff was willing and able to meet my needs. Everyone was was friendly and wanted to help made your visit pleasant.

May 06, 2021

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Everything I needed was done and within a reasonable...

Everything I needed was done and within a reasonable time.The adviser was precise in the parts needed and was given to me an appointment that was good for me and the technician.

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Mike Kessler

Mike Kessler

Service Manager
Dealership Experience 1 years 9 months
Industry Experience 23 years 4 months
Recent Reviews

Oct 27, 2021

Dealership Rating
Employee Rating

I had an overall amazing experience with Shottenkirk in...

I had an overall amazing experience with Shottenkirk in weatherford. The one in Granbury not so much.

Sep 23, 2021

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They are quick to dismiss concerns, don't follow up, and...

They are quick to dismiss concerns, don't follow up, and don't perform the tasks they agree to perform.

Aug 06, 2021

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Efficient, accomodating, friendly, communicative. Will...

Efficient, accomodating, friendly, communicative. Will definitely use in the future.

Jul 26, 2021

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The advertised price was awesome. Unfortunately it was a...

The advertised price was awesome. Unfortunately it was a bait and switch. Not only did the truck have hail damage on the hood, and the power running boards were bit functioning properly, but the salesman tried to tell me the running boards weren’t supposed to retract. Ford F-150 Platinum running boards are power retracting. I’m no idiot. I was willing to overlook it due to the great price. Then we sit down and they show the ACTUAL price including a warranty and a reconditioning price of $4500. The reconditioning hadn’t been done, obviously since the running boards weren’t fixed and there was even a scuff on a door handle from a yellow post in a parking lot. Then I was informed that they COULD NOT remove the warranty. It is against the law to force someone to buy a warranty. I guess they figured we wouldn’t walk out. I did and will never darken a Shottenkirk door again.

May 02, 2021

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I took my car to get serviced and everyone was very...

I took my car to get serviced and everyone was very friendly as soon as I walked in and Mike got my car serviced in and out.

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Barry Schwerdt

Barry Schwerdt

General Manager
Recent Reviews

Jul 29, 2021

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All staff members were professional and helpful in...

All staff members were professional and helpful in finding me exactly what I was looking for. They went above & beyond to make sure I was happy.

Jul 02, 2021

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I am but this dealerships customer service and leadership...

I am but this dealerships customer service and leadership isn't worth a good 25 word review! I do NOT recommend this dealership to anyone!!! (I've been asked for the additional following information below) I submitted my truck to Shottenkirk Toyota for engine warranty work. My warranty stipulates that I am to receive a loaner or rental car if my vehicle is kept overnight. They had my vehicle 5.5 days and never got me into a vehicle to drive nor communicated with me regarding the issues or transportation. They kept my truck 5.5 days and then instructed me to remove my truck from their property as they couldn't/wouldn't work on it. I am an hour away from them and had no transportation and they were of NO help in any way and rude. Further, I was told by the leadership of Shottenkirk that because I didn't purchase either my vehicle or warranty through him/them that I wasn't his/their customer. Regardless of were I bought my truck and warranty, I bought it off a Toyota lot. That makes me a Toyota customer!!! What I didn't inform these men of, I actually purchased a 2020 Toyota 86 GT off the showroom floor (same dealership as my truck) with warranty and all one month after I bought my truck. I wasn't going to defend my customer status to a band of... This is all the additional time I'm wasting on Shottenkirk Toyota. I will NOT do nor do I recommend them to anyone reading this review to do business with them.

Jan 26, 2021

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OMG....STAY AWAYThis dealership advertises no hassle...

OMG....STAY AWAY This dealership advertises no hassle price, yet when you get there be aware that they tack on a "care package" that you can't opt out of. THEN if you buy a certified vehicle, this fee is tacked on to the advertised price. I think it's deception. I would NEVER go back nor would I recommend this dealership. They missed something during the "certification process" as well. The finance personnel are rude as hel&^. FYI - during this time of COVID - they feel they are above the TX Mandate. They don't wear masks nor do the customers (obviously since the dealership doesn't)

Aug 17, 2020

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I wish one could give negative stars. This dealership...

I wish one could give negative stars. This dealership is engaging in deceptive advertising practices. The old "bait and switch". They advertise a no hassle price, but then tack on a "pre-owned inspection fee" and a "shottenkirk care" fee that are not advertised or included in the posted "no hassle" price. Very disappointing to see such a bait and switch dealership selling Toyotas. These people give a bad name to the industry. Avoid at all costs. Run, don't walk away from this dealership.

Jul 14, 2020

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Great

Very friendly and helpful I will be back! great customer service and Jesse did everything he could to help me when other dealerships turned me down. Thanks

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Zach Payne

Zach Payne

Internet Sales
Contact Me
Dealership Experience 2 years 10 months
Industry Experience 2 years 10 months
Recent Reviews

Dec 16, 2021

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Shottenkirk Toyota Weatherford is a Sham. I bought a 2017...

Shottenkirk Toyota Weatherford is a Sham. I bought a 2017 Ford Explorer on 12/08/2021 the Vehicle was advertised as $25,750.00 and once I looked into the documents further after they rushed me through financing. I paid over $12k over the advertised price, they say it was for a reconditioning fee which I would love to know what they reconditioned because the car has a huge dent on the driverside rear to get that repaired is 1,500 out of my pocket. When I purchased the vehicle on 12/08/2021 I did have to have a co-signer and they live in another state but they said they had to wait for the "wet doc" to be signed before I could get my vehicle, which I didn't get until 12/14/2021. The only good part of this whole buying expereince was dealing with Zach Payne and the Sales Team.

Dec 04, 2021

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They held my keys and wouldn’t give them back when I...

They held my keys and wouldn’t give them back when I asked and after we did reach a deal they told me they would call me by Wednesday to put on a rear windshield wiper and no one has called me. Plus they handed me the car with low air pressure and low gas. I expect better service

Nov 08, 2021

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Great place to buy when shopping for a new vehicle ! Very...

Great place to buy when shopping for a new vehicle ! Very happy with my experience !

Aug 27, 2021

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Bought a vehicle over 2 weeks ago. Was told by finance...

Bought a vehicle over 2 weeks ago. Was told by finance while it's being recorded that I would get a call about my equity refund once the new vehicle was funded. That has already happened. Old vehicle has been paid and closed. I've called 5 times in 3 days and just now spoke to some manager who decided that the "process" is that a check won't be cut until the title is received from the other finance company. It shouldn't be that hard to get something accomplished. It shouldn't be that hard to get a phone call back from someone. I had a good experience while I was sitting in the dealership. Everything afterwards has gone to crap. They could absolutely remedy the situation and are choosing not to.

Jun 08, 2021

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Very professional and personable staff here. It was free...

Very professional and personable staff here. It was free of pressure and they really worked with me and got me into a car I wanted.

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Sam Ramsey

Sam Ramsey

Sales Professional
Recent Reviews

Nov 01, 2021

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Easiest truck purchase I've ever made they worked hard to...

Easiest truck purchase I've ever made they worked hard to get me in the exact truck I wonted at a good payment very nice people

Aug 30, 2021

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Overall a bad experience. Sales guy was rude and acted...

Overall a bad experience. Sales guy was rude and acted like it was an issue to sell me the car because it was late…I’m sorry I also have a job…then cut my test drive short because he wanted to get back I guess, I didn’t even get to put 2 miles on a car I was buying, as soon as we got to cruising speed he said “ok do a u turn here and let’s head back” and then made a comment about my credit score and how “You better have a good credit score”. Finance was good. They forgot to state inspect the car so we had to drive it back an hour, a month after we got it to have that done and the battery had to be replaced 2 weeks after I bought it. The car is great but the salesman was horrible. I would never do business with them again because of him, the finance guy was great and made everything “work” but still an upsetting situation. Sales guy was young and needs to learn customer service skills. 0 stars deserved.

May 21, 2021

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Did not feel valued and was jerked around too many times....

Did not feel valued and was jerked around too many times. Came by after work to look at car and was not ready. (Should have left at that point but I have tried to test drive used cars with same issues elsewhere.) Had to jump battery and then car would not stay off and drained battery when I got home (Issues with body control module they had to send to Honda to fix). Did not fill up car after purchased and Sam said they did not do that for used cars?? Then after they had the car for a week went to pick up and was told after I drove over an hour the service manager wanted to keep another day and would bring the next with full tank of gas and detailed. Brought the next day on empty and not cleaned and I sent it back so could follow through with what was promised. Had a cretificate from Sam's Club auto and tried to increase Shottenkirk care (which is a joke) by $1,000 and they had to send a check to toyota financing for the difference. Would not recommend. Very lazy and shady employees.

May 17, 2021

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We got no updates on the vehicle status and got the...

We got no updates on the vehicle status and got the vehicle back filthy with mud all over it. The location of the seat heater buttons installed was horrible. Pretty disappointing for our first service department visit. Don’t get me started on sales. We were promised the vehicle had remote starting option with the Toyota app and the key fob. This was mentioned a few times during the sale. Our vehicle has NO such options. We feel cheated.

Apr 21, 2021

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These guys are the best! They worked with me and made one...

These guys are the best! They worked with me and made one of my dreams come true! Thank you guys i love my new car!

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Jorge Vivero

Jorge Vivero

Internet Sales
Recent Reviews

Aug 03, 2021

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Great service and made the buying process super easy and...

Great service and made the buying process super easy and Very friendly staff. Would highly recommend

Jul 26, 2021

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The advertised price was awesome. Unfortunately it was a...

The advertised price was awesome. Unfortunately it was a bait and switch. Not only did the truck have hail damage on the hood, and the power running boards were bit functioning properly, but the salesman tried to tell me the running boards weren’t supposed to retract. Ford F-150 Platinum running boards are power retracting. I’m no idiot. I was willing to overlook it due to the great price. Then we sit down and they show the ACTUAL price including a warranty and a reconditioning price of $4500. The reconditioning hadn’t been done, obviously since the running boards weren’t fixed and there was even a scuff on a door handle from a yellow post in a parking lot. Then I was informed that they COULD NOT remove the warranty. It is against the law to force someone to buy a warranty. I guess they figured we wouldn’t walk out. I did and will never darken a Shottenkirk door again.

Jun 18, 2021

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rebecca was excellent in the service department this the...

rebecca was excellent in the service department this the shining spot for this dealership. the sales department however, once sale is over the customer is a memory. failed to return calls at all. i made 4 calls to get issues resolved and requested paper work. i had to physically go to dealer ship to get results.

May 24, 2021

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I would give this place 0 stars if possible. First, they...

I would give this place 0 stars if possible. First, they price the vehicles at a low cost online, and add on almost $4k in their Shottenkirk program to fix dents, dings, chips, etc. and there is no way to take that off of the total price of the vehicle. On top of that, they say they price vehicles according to the condition they receive them in which is false. I financed a 2020 GMC elevation for $50k out the door, which is relatively close to almost all dealership prices in the area. They DID NOT tell me the vehicle had hail damage on the hood and roof of the vehicle. Also, I understand they are not liable to list that in carfax. There was no reduction for these damages in the total cost of the vehicle. On top of that, instead of offering to fix the damages on the vehicle, they wanted to charge $1k for the hail dents to be fixed. Most people will say, “you should have looked over the vehicle before purchase”, which I did, but white is very hard to see imperfections on in the middle of the day. Therefore, I would not recommend anyone buy a vehicle from a dealership that isn’t going to be honest and up front about the vehicle you are purchasing. The bad thing is, they took it to the detail shop to have it cleaned before my purchase, and still never mentioned the small hail dents in the hood. Which, in my opinion, I’m sure they came across and never bothered to mention. Anyway, if you buy a car from these people, be careful! It is going to cost me a couple hundred out of pocket to have my vehicle fixed now.

Feb 23, 2021

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The whole buying experience was easy. The personnel we...

The whole buying experience was easy. The personnel we worked with were great. I was purchasing a vehicle for my granddaughter. They went the extra mile to make her first impression of the vehicle very special. I’ve purchased many vehicles over my lifetime. This experience was in the top 5% of all. They are great people.

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Eli Carbajal

Eli Carbajal

Internet Sales
Recent Reviews

Sep 14, 2021

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Very professional and easy to deal with. Eli was very...

Very professional and easy to deal with. Eli was very helpful and professional as always.

Aug 04, 2021

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The service was professional and they’re willing to help...

The service was professional and they’re willing to help anyone out there that really want to get a car, I traded my old Honda and gave a reasonable down payment and get a Toyota Highlander 2018. Thank you so much to the team.

Mar 31, 2021

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The worst dealership ever, they are scammers and liars...

The worst dealership ever, they are scammers and liars that use false advertisement to get you to their dealership. This dealership advertises cars at what would be a good deal but when it comes down to negotiating a deal the sales manager comes out with the paper that has the sales price and different finance options considering you approval rate and down payment which is fine. But then the sales price has been inflated several thousands of dollars because they added shop cost tire, dent, and windshield warranty, That's right a warranty that you don't ask for and according to the sales manager they will not remove. This is called Product Packing to inflate the price of the car to cause the customer to finance more and adds more to the tax title and license. I contacted the General Manager Barry schwerdt by email knowing that he probably wouldn't respond because the the sales managers Alan Schwerdt and Josh schwerdt are related to him and that he wouldn't do anything about this illegal procedure.

Mar 26, 2021

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Worst experience I’ve had with any dealership. We drove...

Worst experience I’ve had with any dealership. We drove an hour to see and ultimately buy the vehicle. When it came down to the costs and everything we were ready to sign until we saw the page and they had an additional $3500 to the advertised price. Ridiculous scam. I wish I could give a lower review. They were shameless about it. I went on Yelp as well and saw many other reviews of the same experience as I did. Call them and ask for the walk out price before wasting your time driving down there.

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Blake Williams

Blake Williams

Sales Manager
Recent Reviews

Sep 22, 2021

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Should be zero stars! I'm convinced that this dealership...

Should be zero stars! I'm convinced that this dealership engages in illegal practices, in that NO BUYER can purchase a vehicle for the price advertised on the internet. Texas law mandates that ANY BUYER should be able to buy a car for the published price, and that the only lawful additions to that price are sales tax and registration fees. This dealership requires NON-NEGOTIABLE additions for their own internal "warranty" (which I would trust as far as I could thrown the car) and their "Reconditioning" costs. Again, per Texas law, reconditioning costs (those costs incurred to make the car ready for sale) MUST BE INCLUDED IN THE ADVERTISED SALE PRICE! In the altered Shottenkirk universe, the buyer has to pay extra for the reconditioning costs. Avoid these high-pressure, deceptive tactics like the plague.

Sep 03, 2021

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Excellent service, they give me all i want. Highly...

Excellent service, they give me all i want. Highly recommended, everybody friendly and helping to give me the best service with my ford purchase. R

Jul 29, 2021

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All staff members were professional and helpful in...

All staff members were professional and helpful in finding me exactly what I was looking for. They went above & beyond to make sure I was happy.

Nov 17, 2020

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Very professional dealership. My new car buying...

Very professional dealership. My new car buying experience was top notch. Every facet of the deal was explained throughly and all my questions were answered with patience. I am very happy with my experience and would recommend them highly.

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James Halstead

James Halstead

Shop Forman
Dealership Experience 36 years 9 months
Industry Experience 36 years 9 months
Recent Reviews

Feb 21, 2020

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Bought the truck and drove it home. It went to a death...

Bought the truck and drove it home. It went to a death wobble and contacted dealer....told me to bring it in and i did, They returned it to me saying they test drove it and there was no problems at that time. I looked into it and there is a lot of complaints on that truck having that problem.

Feb 20, 2020

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Administration Dept did not send the title to the right...

Administration Dept did not send the title to the right address. The person handling the issue was never there to correct the issue. The salesman has not been available to answer questions , or to address issues.I have with the vehicle. For this reason I rate the service as Fair

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Jared Bakken

Jared Bakken

Sales Professional
Recent Reviews

Mar 24, 2021

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This dealership uses (at best) deceptive business...

This dealership uses (at best) deceptive business practices, and at worst - illegal business practices. My experience mirrors so many others on Yelp/other review sites, and in some cases, takes it to the extreme. Detailed recount of events below: Online/ "No Hassle Pricing" on multiple sites and on dealer's own website was stated as $17,660 For a 2019 Honda Accord LX. Called and spoke to salesman who confirmed the price and stated no ancillary fees outside of "TTL, doc, and registration." This aligned with "disclaimer" on website for the vehicle, and is standard in the industry. It wasn't until AFTER two of the three test drives and several hours spent at the dealership that Jared (salesman) brings up dealership's "Reconditioning/Prep fee" & "Shottenkirk care" fees passed along to customers. I briefly attempted to solicit details on each and made it clear i would not pay those. This was just the tip of my issue, but clarification warranted nonetheless. Why would i pay for another warranty on cars still with OEM factory & powertrain warranties remaining? He went to get his manager (Terry Ford). Terry brings me the balance sheet breaking down the costs AFTER several hours of test drives etc. Total (before lowball trade in offer) was OVER $22,000. The bulk of this revolved around these "mandatory" Shottenkirk Care @ $1,995.00 & a Pre-Owned Inspection @ $1,500.00 in addition to Non-tax Fees @ 225.77 & Dealer Doc is $150.00. I ask what $1,999.00 Shottenkirk Care fee is. Terry Ford (Manager) says this is a "service/warranty contract REQUIRED on all vehicles we sell". Mind you the vehicle in question has most of both the powertrain and factory warranty remaining. I say I do not want that service and that I do not want to pay for it. He says I "HAVE to get it". I ask what the $1,500.00 Pre-owned Inspection fee is. Terry Ford (Manager) says it is what it cost him to get the car ready to sell. I told him it seems they are manufacturing or inflating the actual "prep" fees and passing business expenses onto consumers. Every dealership has minimal checks/maintenance/cleaning done on units presale. Write that off on taxes, don't attempt to manufacture additional costs and pass it along to customers. An oil/filter change with other checks and a wash does not equate to $1500 dollars. If that was actual overhead/make ready costs, you wouldn't be in business very long i wouldn't think. His only response was to reiterate the mandate that these be paid. Not only did the salesman fail to bring these up when I called in, but they are nowhere to be found on the dealer's website. Terry then offered me $3500 for my 2012 ford fusion with only 21,600 miles. Car is in excellent shape, validated by the offers i have received from other dealerships (including Family Toyota) AFTER they also inspected the car in person. See all of those offers attached. When i told Terry that GiveMetheVin and Carmax were the high bidders at $7900 and $8,000 respectively. His answer was the following - "You can't include GiveMetheVin because they are a different type of business". He did not ask for the offer letters, or anything. I told him that GiveMetheVin was a wholesaler, in the business of buying cars TO SELL TO DEALERSHIPS who then mark up to sell to customers. The fact that a wholesaler hit my car that much higher should be an instant red flag. I thought he maybe mistyped something to get that offer and made sure he had miles etc. was correct. His only reply was that they would come up to $4500. For additional context, it was 7:30PM at this point, and i got the feeling he was looking to leave since I was insistent on these bogus "mandatory" and borderline illegal fees be removed. At that point i stood up, shook his hand and said if that is the case I'd like my keys and thanked him for his time. He did not say a word, huffed, and walked away without giving me my keys. He did not say a word to me. I had to come back in and follow Jared (salesman) to go get my keys. It was at that point i overheard Terry flat out calling me a liar for the supposed "offer" i had on the car. Immediately sent an email to the GM and have yet to hear a response. The cherry on top is the reviews he wrote about his own dealership posing as a customer.

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Sales

Brandon Cooper

Brandon Cooper

Sales Associate
34 Reviews
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Danielle Smith

Danielle Smith

Internet Director
24 Reviews
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Aubrey Clingings

Aubrey Clingings

Sales Professional
14 Reviews
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Daniel Fletcher

Daniel Fletcher

Sales Manager
11 Reviews
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Alejandro Santiago

Alejandro Santiago

Sales Consultant
11 Reviews
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Cody Blackwell

Cody Blackwell

Sales Professional
10 Reviews
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Dillon Erck

Dillon Erck

Sales Professional
10 Reviews
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TRAVIS FLOYD

TRAVIS FLOYD

Internet Sales
10 Reviews
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Zach Payne

Zach Payne

Internet Sales
7 Reviews
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Sam Ramsey

Sam Ramsey

Sales Professional
7 Reviews
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Jorge Vivero

Jorge Vivero

Internet Sales
6 Reviews
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Eli Carbajal

Eli Carbajal

Internet Sales
4 Reviews
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Jared Bakken

Jared Bakken

Sales Professional
1 Review
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Rachel Sims

Rachel Sims

Service Advisor

220 Reviews
Certified
Recent Reviews

Jan 15, 2022

Dealership Rating
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I had an appointment for a Recall on my vehicle & for an...

I had an appointment for a Recall on my vehicle & for an oil change. I was in and out pretty quick. Very pleased with quickness of service. Thanks.

Jan 14, 2022

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Shottenkirk's Service Department is outstanding due to...

Shottenkirk's Service Department is outstanding due to professionals like Rachel and Sherry! They are masters at customer service! They are always friendly, knowledgeable and very adept at quickly having my truck professionally serviced! They are tremendous assets to the Shottenkirk Family! Please commend these two amazing ladies for a job well done!

Jan 12, 2022

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Service area was very clean with comfortable chairs....

Service area was very clean with comfortable chairs. Service advisor was quick but service took longer then estimated. Over all I would give 4 and 3/4 stars. The best I have had in Texas. I did try to buy new windshield wipers but I stood at the parts desk for over 7 min and gave up because no one ever came. I went and sat down and forgot to check if anyone came back to work in the parts department. Still needing new windshield wipers and I prefer Toyota brand. I hope next time I drop by they have someone working the parts department.

Jan 11, 2022

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Rachael was the sales advisor who assisted me - she was...

Rachael was the sales advisor who assisted me - she was excellent. Very professional and courteous.

Jan 08, 2022

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Service writer very nice, but service department needs a...

Service writer very nice, but service department needs a lot of help. Over 4 hours for 50k service -- oil change, rotation, alignment. What a joke! I could understand if I was a walk-in, but I had an appointment. Where is management? Do they care about their reputation? Obviously not!

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Sherry Parker

Sherry Parker

Service Advisor

179 Reviews
Certified
Recent Reviews

Jan 17, 2022

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I’ve been bringing my Tundra to this dealership for 4...

I’ve been bringing my Tundra to this dealership for 4 years. Sherry Parker has been my relationship manager for those 4 years and I can’t say enough about her. She has gone above and beyond to make sure my experience has been positive.

Jan 15, 2022

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I had an appointment for a Recall on my vehicle & for an...

I had an appointment for a Recall on my vehicle & for an oil change. I was in and out pretty quick. Very pleased with quickness of service. Thanks.

Jan 15, 2022

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The service writer was especially friendly and...

The service writer was especially friendly and personable. I really liked her and she kept us informed about when the car would be finished.

Jan 14, 2022

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Shottenkirk's Service Department is outstanding due to...

Shottenkirk's Service Department is outstanding due to professionals like Rachel and Sherry! They are masters at customer service! They are always friendly, knowledgeable and very adept at quickly having my truck professionally serviced! They are tremendous assets to the Shottenkirk Family! Please commend these two amazing ladies for a job well done!

Jan 06, 2022

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I enjoyed working with Sherry the service adviser. She is...

I enjoyed working with Sherry the service adviser. She is very proactive and gets every problem addressed. The only complaint I have so far is the multipoint inspection document results are not given to the customer unless requested and I seem to be missing one or more tire valve covers. Sherry gets me new covers if I notice it before I leave the dealer or on the next visit.

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Brian Thompson

Brian Thompson

Finance Director
Industry Experience 22 years 8 months
Recent Reviews

Aug 07, 2021

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Watch out for the contract on the iPad they will rip you...

Watch out for the contract on the iPad they will rip you off for all kinds of overpriced charges !

Jun 07, 2021

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Salesman was good but I felt mislead by finance person a...

Salesman was good but I felt mislead by finance person a lot of charges to my contract that were not disclosed until I noticed them later. Don’t think I’ll buy there again

Apr 21, 2021

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These guys are the best! They worked with me and made one...

These guys are the best! They worked with me and made one of my dreams come true! Thank you guys i love my new car!

Jan 26, 2021

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OMG....STAY AWAYThis dealership advertises no hassle...

OMG....STAY AWAY This dealership advertises no hassle price, yet when you get there be aware that they tack on a "care package" that you can't opt out of. THEN if you buy a certified vehicle, this fee is tacked on to the advertised price. I think it's deception. I would NEVER go back nor would I recommend this dealership. They missed something during the "certification process" as well. The finance personnel are rude as hel&^. FYI - during this time of COVID - they feel they are above the TX Mandate. They don't wear masks nor do the customers (obviously since the dealership doesn't)

Nov 17, 2020

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Very professional dealership. My new car buying...

Very professional dealership. My new car buying experience was top notch. Every facet of the deal was explained throughly and all my questions were answered with patience. I am very happy with my experience and would recommend them highly.

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Terry Ford

Terry Ford

Sales Manager
Recent Reviews

Nov 13, 2021

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Read for a GENUINE and HONEST review of this dealership...

Read for a GENUINE and HONEST review of this dealership location. I am a fully disabled U.S. Army combat veteran and I am not someone just going on the internet leaving reviews because I didn't get my way, like most of the reviews you'll see throughout life. I have been taught and have had Honesty, Integrity, Honor, Respect, and Selfless Service values drilled into my being throughout my military career. Every one of these things is a bullet point of EVERYTHING this dealership lacks. I HAVE PURCHASED THREE (3) VEHICLES WITHIN A YEAR 1/2 FROM THIS PLACE! DO NOT BUY FROM THESE PEOPLE. I have seen several reviews that state sketchiness and them adding stuff on the contracts without knowledge from the customer, seems like that would be illegal. Just like many of you, I was like "Yeah right, you have to look into it more" well they're beyond good at being that way to people evidently. Then they harped on "Oh, thank you so much for your service, we are going to do our best to take care of you and your family".. Thanks, you really took good care of us 👍 (sarcasm) I have never been treated as terrible in my life or been drug through the mud like what this dealership is doing right now. Thats saying a lot, seeing how the end of my military career I was an Active Duty Infantryman with the 82nd airborne division, where we lived in the mud and trenches. EXPLANATION: If you've made it this far in my review I appreciate you deeply for taking the time. I went to this dealership with my 2020 F150 for a trade in, was told that a 2018 F250 King Ranch was just brought in and was available. We walk to the back to take a look and it was covered in stickers and decals from the previous owner, not a big deal, that stuff can be removed, all fine. Further inspection we find out that the sunroof is sticking and won't open. I WAS ASSURED AND PROMISED that "its a Ford thing we will have the sunroof fixed, the decals taken off, and it will be ready to go within a day or two." When we go back in to discuss numbers, which took absolutely forever (due to them trying to squeeze every dollar they possibly could out of us), we all came to an agreement on a price. We go into the finance office to discuss everything else, I say I want GAP ONLY, because I plan on purchasing a warranty elsewhere. We agree and go into signing a "Click Here for Signature" type contract on an iPad. I do not leave with the truck because it needed the work done on it, so I was told. I come back two days later, pick the truck up and im told "your paperwork still needs to be sent up, its not ready at this time, we'll call you when its ready. We can also set up a day for you to drop it off to have the sunroof and buttons fixed, since we have to send it down to Ford" TWO WEEKS LATER I get a call to come get my paperwork. While im there I figured i'd ask "When can we set up a day to get my sunroof and my mirror buttons fixed" Im then told, by Dillon Erick (Sales Manager) that there is nothing anywhere saying they made that kinda deal with me. I ask for the finance manager that did my deal and then im told "The finance manager and the salesman that worked your deal have both been fired." For one, highly unprofessional that you are airing the dealerships problems to me. Secondly how is them getting fired MY PROBLEM. After standing there for well over 30 minutes waiting for my paperwork that had still, "not been sent up to accounting" per Dillon, I then sense some shadiness going on, thinking it should not be taking 2 weeks and 35 minutes for paperwork on a truck deal. After receiving an envelope with papers in it, I look over the packet, behold, THREE different warranties on my contract and a payment $200+ more than what we agreed on with that finance manager that was "fired". Now im being told that there is nothing that they can do because everyone that made my deal or had a hand on my deal has been "fired". So im to just get screwed over with the higher payment, a broken sunroof, and mirror buttons that are just for show and don't actually work?

Nov 11, 2021

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Only place I take my car. Great service, friendly staff....

Only place I take my car. Great service, friendly staff. Take their time going over your service with you. You should go in and check out a friendly dealership. You won’t be disappointed.

Oct 15, 2021

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Went above and beyond to take care of me. I was very...

Went above and beyond to take care of me. I was very happy with my experience

Sep 14, 2021

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Very professional and easy to deal with. Eli was very...

Very professional and easy to deal with. Eli was very helpful and professional as always.

Aug 27, 2021

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Bought a vehicle over 2 weeks ago. Was told by finance...

Bought a vehicle over 2 weeks ago. Was told by finance while it's being recorded that I would get a call about my equity refund once the new vehicle was funded. That has already happened. Old vehicle has been paid and closed. I've called 5 times in 3 days and just now spoke to some manager who decided that the "process" is that a check won't be cut until the title is received from the other finance company. It shouldn't be that hard to get something accomplished. It shouldn't be that hard to get a phone call back from someone. I had a good experience while I was sitting in the dealership. Everything afterwards has gone to crap. They could absolutely remedy the situation and are choosing not to.

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Tim Krolak

Tim Krolak

Service Manager
Industry Experience 5 years
Recent Reviews

Jan 18, 2022

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Great customer service. Took great care of us. Fair...

Great customer service. Took great care of us. Fair prices and quality service. Will be back.

Jan 15, 2022

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I had an appointment for a Recall on my vehicle & for an...

I had an appointment for a Recall on my vehicle & for an oil change. I was in and out pretty quick. Very pleased with quickness of service. Thanks.

Jan 05, 2022

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Very Friendly, Angel was the advisor. Car was serviced...

Very Friendly, Angel was the advisor. Car was serviced fairly quickly after appointment and was cleaned. Happy with service at this dealership. Thanks

Dec 20, 2021

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Happy with the service I received while having some...

Happy with the service I received while having some routine maintenance done on my Toyota Corolla.

Dec 09, 2021

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Good customer service. Got me in and out in a reasonable...

Good customer service. Got me in and out in a reasonable time. Would highly recommend.

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Joshua Brown

Joshua Brown

Business Manager
Dealership Experience 1 years 11 months