Staff

Management

Brandon Cooper

Brandon Cooper

Internet Director
44 Reviews
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Josh Schwerdt

Josh Schwerdt

Sales Manager
39 Reviews
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Sam Ramsey

Sam Ramsey

Sales Manager
18 Reviews
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Barry Schwerdt

Barry Schwerdt

General Manager
16 Reviews
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James Judy

James Judy

Internet Director
8 Reviews
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Sherry Parker

Sherry Parker

Master Certified Service Advisor

530 Reviews
Certified
Dealership Experience 4 years 11 months
Industry Experience 35 years 4 months
Recent Reviews

May 22, 2024

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Sheri in the back is the one that makes me keep coming

Sheri in the back is the one that makes me keep coming back. She is an asset to your company

May 21, 2024

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Incredibly poor service.

Incredibly poor service. Changing to another dealer to finish out my Toyota Care. Sherry is great, but she can’t watch the mechanics 24/7. I ask for an oil change. I was very specific. I didn’t care about the pointless other “checkup”. I live about 50 min away so it’s only worth it for oil change. I only realized 2 weeks later that they didn’t actually do an oil change when they started calling me to make an appointment. At Family Toyota in BURLESON Ava explained how Toyota care works and why it could have happened. She went through all 5, but also said if I ask for the oil change I would get it. This isn’t my first issue. I’ll not be going back.

May 15, 2024

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Clean, nice people.

Clean, nice people. Helpful people. Accommodating folks. Tries to garner best deal. My go to place for service

May 08, 2024

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Sherry is always so responsive to whatever my Tacoma

Sherry is always so responsive to whatever my Tacoma needs. Ever since I bought it here. Superior service and an amazing representation of Shottenkirk. I will definently recommend

May 06, 2024

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Sherry has always given me, my wife, and mom exceptional

Sherry has always given me, my wife, and mom exceptional service and care for our whole family. Sherry is considered a friend of our family.

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Manny Martinez

Manny Martinez

Service Advisor

203 Reviews
Certified
Recent Reviews

May 24, 2024

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Manny was very professional and worked with me to apply

Manny was very professional and worked with me to apply all applicable discounts for services done. Waiting area was comfortable.

May 24, 2024

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Fast and responds quickly.

Fast and responds quickly. Answers all questions and concerns. Respectful and easy to talk too.

May 23, 2024

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Manny communicated well and helped me get a loaner car

Manny communicated well and helped me get a loaner car while my vehicle was being serviced. He's great!

May 22, 2024

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I came in to buy a new battery and Manny and crew got it

I came in to buy a new battery and Manny and crew got it installed in about an hour while I waited. Very clean and professional. Nice waiting area. No complaints.

May 20, 2024

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I had a great and easy experience, they had me in and out

I had a great and easy experience, they had me in and out in no time. Would use again

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Mike Pfender

Mike Pfender

Service Advisor

180 Reviews
Certified
Dealership Experience 2 years 2 months
Industry Experience 20 years 7 months
Recent Reviews

May 20, 2024

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I brought my 4-Runner for diagnostics because it wouldn't

I brought my 4-Runner for diagnostics because it wouldn't pass inspection & the catalytic converters were fine. It passed inspection. I was told what was going to be done ahead of time.

May 18, 2024

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The man is a go getter.

The man is a go getter. Get the work done that is needed very responsive. Very polite and understanding. He is there to get the job done. I appreciate his help getting my vehicle token care of!

May 16, 2024

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Mike is always very respectful, helpful & kind!

Mike is always very respectful, helpful & kind! He makes me feel welcome every time I come here. I would highly recommend him to friends and family.

May 16, 2024

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Incredible service experience glad I chose to bring my

Incredible service experience glad I chose to bring my truck here. My service manger, Mike Pfender, was awesome the whole way.

May 16, 2024

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Mike is so professional and goes above and beyond for

Mike is so professional and goes above and beyond for excellent service. I won’t take my car anywhere else.

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Tim Krolak

Tim Krolak

Service Manager
Industry Experience 7 years 4 months
Recent Reviews

Apr 07, 2024

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Thanks Manny for being so kind and professional over my

Thanks Manny for being so kind and professional over my past 3 weeks of service and maintenance of my vehicle! Keep up the good work!

Mar 13, 2024

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Manny is the MAN!

Manny is the MAN! Come and see him and he will get you taken care of quickly and efficiently!

Feb 25, 2024

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Quick and easy getting my Toyota Care service done on my

Quick and easy getting my Toyota Care service done on my wife's Tacoma. Sherry always gets us taken care of.

Jan 31, 2024

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Everyone was very nice but Rachel was very nice and

Everyone was very nice but Rachel was very nice and very helpful i will definitely be back and tell everyone one about it.

Jan 27, 2024

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Service is great and the personnel are very helpful.

Service is great and the personnel are very helpful. The prices are very good too.

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Brandon Cooper

Brandon Cooper

Internet Director
Recent Reviews

May 01, 2024

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Got a great deal on the truck I ordered it came in on

Got a great deal on the truck I ordered it came in on time and plan on future business with them Mr Manny is top notch service rep gets you in and out

Mar 08, 2024

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All went well.

All went well. Manny was great and they were very prompt. A pleasure doing business with them.

Feb 27, 2024

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Manny was polite and professional.

Manny was polite and professional. Great technician. Will ask for him again on my next visit

Mar 22, 2023

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Very good service.

Very good service. Wait time okay. Nice waiting area and service rep was very good.

Jan 24, 2023

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I bought a used vehicle here and it was a complete lemon.

I bought a used vehicle here and it was a complete lemon. I tried reaching out multiple times but no one would reach back out to me. I finally sold the car (to cut my losses) and when I reached out to David (sales manager) to get a refund on my "Shottenkirk Care" because NOTHING was covered and I was repeatedly ignored when trying to rectify the situations. David said he wished I would have come to them before selling the car...ARE YOU KIDDING ME? When explaining that I had multiple times giving dates that I made contact, and no one would help or respond to my messages, David said they couldn't help me or refund the "Shottenkirk Care" package that turned out to be useless. The "Shottenkirk Care" is a complete scam. Run from this dealership as they don't take care of their customers once they walk out the door.

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Josh Schwerdt

Josh Schwerdt

Sales Manager
Dealership Experience 4 years 4 months
Industry Experience 9 years 7 months
Recent Reviews

Mar 13, 2024

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Manny is the MAN!

Manny is the MAN! Come and see him and he will get you taken care of quickly and efficiently!

Nov 21, 2023

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I went in for the Fall checkup special and it was time

I went in for the Fall checkup special and it was time for my yearly maintenance. I didn’t have to wait long and enjoyed a cup of coffee while the work was being done.

May 21, 2023

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Professional, friendly, knowledgeable and no nonsense.

Professional, friendly, knowledgeable and no nonsense. And they have their best coffee! The next dealership I've been to.

Mar 16, 2023

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Good location, clean, nice, if they don't know the answer

Good location, clean, nice, if they don't know the answer they go find it as best they can.

Feb 15, 2023

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DO NOT DO BUSINESS HERE!

DO NOT DO BUSINESS HERE! HAVE TRIED TO CANCEL WARRANTIES WITH NO RESPONSE!!! HAVE BEEN TRANSFERRED TO FULL VOICE MAILBOXES, HUNG UP ON, NO RESPONSE............................THEY WILL NOT ANSWER MY CALLS OR REQUEST!!! DEALING WITH THIS FOR MONTHS!!

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Kelly Cranford

Kelly Cranford

Parts Specialist
Dealership Experience 9 years 1 months
Industry Experience 36 years 1 months
Recent Reviews

Apr 30, 2024

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Great service Manny / Kelly took care of all my car

Great service Manny / Kelly took care of all my car needs and answered all my questions , thank you !

Mar 16, 2024

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Very friendly and super helpful in every possible way!

Very friendly and super helpful in every possible way! Made us feel very welcomed and appreciated!

Mar 08, 2024

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All went well.

All went well. Manny was great and they were very prompt. A pleasure doing business with them.

Jan 30, 2024

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Love this dealership specially the people that work there

Love this dealership specially the people that work there Rachel is one of the best always helpful and happy to help always treat you like family they always go above and beyond

Dec 20, 2023

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Great place as always.

Great place as always. Service is fast and complete. Beautiful new facilities. Parts department guys are the best!

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Lamont Halstead

Lamont Halstead

Parts Manager
Recent Reviews

May 01, 2024

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Got a great deal on the truck I ordered it came in on

Got a great deal on the truck I ordered it came in on time and plan on future business with them Mr Manny is top notch service rep gets you in and out

Mar 20, 2024

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We feel confident using this dealership.

We feel confident using this dealership. The people are professional and friendly. The maintenance fast and easy .

Mar 01, 2024

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Great working with Sherry.

Great working with Sherry. She was on top of the recalls on our vehicles. Wonderful experience!!!

Jan 30, 2024

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Love this dealership specially the people that work there

Love this dealership specially the people that work there Rachel is one of the best always helpful and happy to help always treat you like family they always go above and beyond

Jan 13, 2024

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Great, quick and honest service.

Great, quick and honest service. Employees are friendly and kind. I will definitely be back for futures services!

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Mike Kessler

Mike Kessler

Service Director

27 Reviews
Certified
Dealership Experience 4 years 1 months
Industry Experience 24 years 8 months
I'M MARRIED WITH 3 CHILDREN. LIVE IN BURLESON TX. HUGE TEXAS RANGER FAN.
Recent Reviews

May 12, 2024

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Very friendly and kept me informed courteous and

Very friendly and kept me informed courteous and knowledgeable. Would recommend Car was clean and ready for me

May 04, 2024

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Mike got me in and out fast!

Mike got me in and out fast! I get treated great every time I go! Great service! Have purchased cars there for 24 years and will keep going due to great service!

May 03, 2024

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Could have been a little more responsive to the initial

Could have been a little more responsive to the initial problem three visits ago. But overall they handled me very well handled the vehicle very well friendly and I have to say thank you

May 01, 2024

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Each time I’ve been in, the staff at the dealership is

Each time I’ve been in, the staff at the dealership is friendly and service is done in a timely manner. Mike is always willing to thoroughly answer any questions that come up .

Apr 25, 2024

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Great service.

Great service. Done in an hour and 30 minutes. Mike, as always is friendly and helpful.

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Sam Ramsey

Sam Ramsey

Sales Manager
Recent Reviews

Apr 05, 2024

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Don’t feel that during sale of my vehicle that warranty

Don’t feel that during sale of my vehicle that warranty was explained very well. Felt rush. Was made to believe it would cover more because lack of explanation.

Mar 03, 2024

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The entire team at Shottenkirk in Weatherford have been

The entire team at Shottenkirk in Weatherford have been great. Above and beyond in service. And Rock Stars in the sales. Manny and Sheri in service. Hunter, James, and Sam in sales. Ameer in finance. This team has far exceeded any other buying experience I have ever had. #6 ????

Feb 24, 2024

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I know when I take my truck to Sherry She will take care

I know when I take my truck to Sherry She will take care of me and everything I need

Dec 31, 2023

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DO NOT PURCHASE A VEHICLE HERE!

DO NOT PURCHASE A VEHICLE HERE!!! I have tried several times to speak and/or meet with the GM regarding a transaction that occurred at his dealership on 12/27/2023, however I have been denied that access by either staff or the GM himself (i.e., not on site, on the phone, or in a meeting). I understand that being the General Manager is likely a busy and tiresome role, therefore he has little to no time to meet with every peasant customer that comes through the location. What occurred?? The shortest version is that we were hoodwinked into believing we were leasing a vehicle at MSRP and would be in a great place with equity since we had a nearly $30k trade-in. Not the case! They pulled a bait-n-switch and we discovered it the next morning, less than 24 hours from the transaction. By time our lease is done we would have paid just $14k under MSRP and supposedly the vehicle will be valued at no less than $48k, for us to consider purchasing at that time. We have been to the dealership twice since the transaction and called several times. We are constantly denied access to the GM - the king in his castle cannot be bothered to deal with the customer, only his peons.

May 19, 2023

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DO YOUR HOMEWORK!

DO YOUR HOMEWORK! I am posting this review to hopefully help someone before they make a purchase from this dealership. First off, please be aware that you will need to add $5k to whatever price you see online for a VIP warranty that isn't optional. If you are okay with this and decide to go ahead and buy, please ensure that a multipoint inspection was done, and I would ask for proof. I bought a truck from Shottenkirk Toyota Weatherford about a month ago. A few weeks later, the check engine light came on, so I took it to Autozone to find out it has something to do with my catalytic converters. After 5 phone calls to the dealership, I was able to get my paperwork along with the warranty info. I was advised there was an 8 year 80,000 mile warranty that would cover this, so I took it into a dealership in Grapevine. They advised me that the catalytic converters are aftermarket and defoulers (not a car guy, so hopefully I spelled this correctly) were used and that they were stacked. I was advised this is federally illegal, and they told me to reach out to the dealership for resolution. I emailed these pictures over, and after not hearing back for a few hours, I reached out for an update. I was advised that the pictures were sent to the service director, but since they were in meetings this week, they would get back to me. I decided to then post a 1 star review which led to a phone call from the service manager who told me the previous owner had the aftermarket converters installed after theirs were stolen and they would fix the catalytic converters if I took down my review. I took down the review and took my truck the next day. When I got there I sat down with the service manager and asked him if they would reimburse me for the $190 I spent to find the issue along with $120 for needing to replace 2 of the valve stems. I also asked if they could repair a quarter size spot where the paint was scratched, and I asked for a 2nd key. I didn't think this was too much considering the 3 hours I spent waiting for the valve stems to be replaced, the additional 3 hours for the diagnosis of the converters and now the 4 hours to drive to and from the dealership to fix the converters. The service manager wrote down my request and told me he would ask about it. When I came to get my truck, he advised me they were only going to care for the converters. I asked to speak to the GM, but he brought a sales manager to me instead. He began to make it sound like they were doing me a favor for fixing the converters to which I told him should have been caught before the truck was sold to me. He again tried to justify not making things right, but I went ahead and took my truck and left. I hope this review helps someone in the future. DO YOUR HOMEWORK BEFORE YOU BUY FROM THIS DEALERSHIP.

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Barry Schwerdt

Barry Schwerdt

General Manager
Recent Reviews

Mar 13, 2024

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Manny is the MAN!

Manny is the MAN! Come and see him and he will get you taken care of quickly and efficiently!

Aug 23, 2023

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It has been the worst experience and i have left several

It has been the worst experience and i have left several messages for Berry Shottenkirk with no response

Jul 21, 2023

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As your clients we have purchased 5 vehicles from this

As your clients we have purchased 5 vehicles from this location. Since 2015 we have faithfully serviced our 2015 ford pu here as well. Approximately 6 months ago we had our highlander serviced. At that time another customer was bad mouthing the length of time it was taking. Although it was taking longer than normal we were not letting her attitude influence our visit. This recent visit was different. We had an appointment at 9:30. We paid our bill and returned to our truck at 11:56. 2.5 hours after our time slot which was, according to you, an appropriate time. Is this a case of overbooking? The same afternoon, Monday the 19th, I left a voicemail for Mr. Mike Kessler to return my call. On Wednesday the 21st, I left a second voicemail this time for Mr. Barry Schwerdt to return my call. I am writing this on Friday the 23rd and I have yet to hear from either gentlemen. We are so disappointed and feel certain this is not acceptable customer service standards.

Mar 08, 2023

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Dishonest, misleading, dodgy, false, totally corrupted

Dishonest, misleading, dodgy, false, totally corrupted sales staff. Trust them as far as you can throw them. Service and Parts much better.

Nov 18, 2022

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Dread the buying experience!

Dread the buying experience!! Financed a used $30K truck. Prior to delivery, it had to go into the shop for a few repairs, alignment, new front tires, and detail. The salesman suggested giving him a week to get it done. We waited to finalize for a week. Headed back to the dealership, waited 5 more hours for a detail. took delivery of the truck, drove 3/4 of the way home and the truck broke down. Fuel rail problems, turbo problems, DEF fuel problems. Since it was 9PM and the day before they were closed for a day, I texted my salesman and sent all the photos of the issue from the code reader. During the middle of the week, I got a text saying he had spoken to his service department and they suggested I bring the truck back. I exclaimed that the truck is basically not driveable at this point without having some safety concerns. We arranged to drive it in on the following Saturday. When I got there, he suggested taking the truck back to service and get it on their computer. They took it back for 3+ hours and he came back and said the truck has more issues than the code reader said, and suggested I look at another truck much newer and very very expensive, $70K. He suggested another truck in my range and we test drove it. I said I was not sure about this truck and its customizations. I said it is worth seeing what we could do to get into this one. He came back later and said," we can trade you out of your current truck". I was confused as I had not even been able to drive this one home before it broke down. He said there were only 2 options; get into a new truck for $70K+ and we trade you out of the one you have. The only thing is, this truck is now not worth as much as you paid for it, which would require some funds for a new down payment. I told him it was not an option as I didn't have anymore funds. He said if I bought the powertrain warranty, this wouldn't be an issue. I said I couldn't afford a warranty which would increase the monthly payment by upwards of $100+ more dollars. He said, "sorry those are your options". I repeated 3 or 4 times, are you comfortable having me drive away with a life safety issue that could break down or hurt me driving it home. He said they couldn't really do more for me at that point. The original salesman said he would talk to his General Manager when he got in on the following Tuesday, which he did not, since I didn't get a call or text from him. Each week I text the salesman, called and left messages with the front desk person to escalate my concern to the General Manager. 4 weeks later, the truck is now showing an additional limp code which reduces the speed to 5mph. Since I am 2 hours north, I took the truck to Shottenkirk in Prosper for a full evaluation and they came back with $11K worth of repairs. Just some of the repairs are; ECU update, drive belt replace, leaking rear pinion seal, steering damper, all 4 shock replacement, steering box!!!, and DEF System repair/replace!!! etc... and the list goes on. Currently, I am left with a truck I can't drive, repairs I can't afford. a dealership that does not seem to care about my safety. In my best evaluation, they take in trucks with "known" issues, pass off the issue to the new buyer, which in turn passes off the repair cost to the newly signed warranty company. Rationality says any seller would use this loophole to save a buck and in this case benefit from the transaction financially. If I have to tell you to make sure you get a warranty, it might help you down the road but it also absolves the dealer from doing their on costly repairs to get it sellable.

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ERIKA FEATHERSTON

ERIKA FEATHERSTON

SERVICE ADVISOR

15 Reviews
Certified
Industry Experience 8 years 1 months
Recent Reviews

May 15, 2024

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Erika was friendly, knowledgeable, and got me in and out

Erika was friendly, knowledgeable, and got me in and out the door in record time!

May 15, 2024

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As soon as I walk in the dealership is super clean and

As soon as I walk in the dealership is super clean and maintained. The service department got me in and out as fast as possible!

May 14, 2024

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I would like to thank Erika for a wonderful job that she

I would like to thank Erika for a wonderful job that she did today. I really felt at peace and that I was in capable hands with her. She is so professional and friendly and inviting wonderful experience. Thank you for being there.

May 11, 2024

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The dealership in weatherford is great the people and the

The dealership in weatherford is great the people and the place make for a very comfortable visit

May 07, 2024

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Fast friendly service.

Fast friendly service. Clean and relaxing environment. They get you in and out and on your way.

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Patrick Kemp

Patrick Kemp

Sales
Recent Reviews

Apr 22, 2024

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Great people in the service department, and the

Great people in the service department, and the salesperson I worked was very good, but the finance guy was deceptive in his descriptions of the financial implications of service contracts.

Mar 03, 2024

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Sherry absolutely MAKES the dealership!

Sherry absolutely MAKES the dealership! She adds such wonderful energy to the entire customer experience!

Jan 31, 2024

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Thanks to the Service Department for their friendly

Thanks to the Service Department for their friendly service. Sat comfortably in the waiting area while my services were being completed.

Jan 13, 2024

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Nice facilities, Didn't expect my scheduled oil change to

Nice facilities, Didn't expect my scheduled oil change to take two hours but Rick told me there were 2 vehicles ahead of me even though I was there a few minutes ahead of schedule.

Jul 04, 2023

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Always a pleasure to work with.

Always a pleasure to work with. Very good communicating in the issues that were with the vehicle.

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David Garza

David Garza

Internet Sales
Contact Me
Dealership Experience 1 years 6 months
Industry Experience 1 years 6 months
Recent Reviews

Mar 13, 2024

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Manny is the MAN!

Manny is the MAN! Come and see him and he will get you taken care of quickly and efficiently!

Jan 22, 2024

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There is not a spot for negative or I would put that.

There is not a spot for negative or I would put that. I was told truck was ready to pick up that I was buying and coming out of town to pick up. The day I go to pick it up, it was not even close to ready. Then I had to return it for the service department to fix a battery issue, which they could not and had to take it to their Ram dealer in Grandbury. Once at the Ram dealer, there was another issue with getting approval from the Weatherford dealership. I understand now fully why people hate dealing with car dealerships, by the time I made my first truck payment it had been in the shop for over two weeks. I drove it for one week, then shop. Not to mention a visor is broken on it and front grill piece came off but it is all my fault for not pulling the plug once I drove 90 miles to get the truck. I have never complained or left a bad review in my life for anything, this is the first time I have felt the need to. No complaints on the Ram dealership in Grandbury though, they got the truck fix and stayed in communication with me on details.

Nov 16, 2023

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Mike was very helpful he really shows he cares about his

Mike was very helpful he really shows he cares about his customers. Mike is the best person and trust for my car service needs. Thank you for keeping my car running like new!

Oct 16, 2023

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Manny was courteous and professional.

Manny was courteous and professional. Exceptional customer service! Would like to have him as my advisor next time I come in!

Aug 16, 2023

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Very dissapointed in the the attempt to purchase a used

Very dissapointed in the the attempt to purchase a used veh. form this dealer, salesman was professional, David Garza and tried to help but sales manager after finding out no financing was needed on a 43.600 used truck would not provide a provide a drive out price, after returning next day new mgr insist i buy a worthless 1000 warranty that is for 5 mounts, after agreeing with that, keep in mind not willing to budge on price or warranty price i finally agreed on a drive out of 48 plus but requested a tank of fuel and once again the answer was no so at this point i politely took my hard earned money and business elsewhere. would never recommend this dealer or management staff to a enemy, buyer be ware!!!

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Brendon Powell

Brendon Powell

Internet Sales
Contact Me
Dealership Experience 2 years
Industry Experience 2 years
Recent Reviews

Mar 08, 2024

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All went well.

All went well. Manny was great and they were very prompt. A pleasure doing business with them.

Mar 01, 2024

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Great working with Sherry.

Great working with Sherry. She was on top of the recalls on our vehicles. Wonderful experience!!!

Feb 10, 2024

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Brendon was helpful, attentive, and respectful.

Brendon was helpful, attentive, and respectful. The closer, Brett, was pushy, condescending, and wasted my time trying to sell me expensive warranties that I knew I would not need. I would have walked out except for the excellent job that Brendon done.

Sep 16, 2023

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Enjoyed seeing the dealership and the people working

Enjoyed seeing the dealership and the people working there and test driving a Sequoia. 20k market adjustment is unfair business practice. We are not in any type of part shortage. I will take my business to Burleson because no market adjustment.

Sep 11, 2023

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Brendan Powell was so helpful and friendly to work with.

Brendan Powell was so helpful and friendly to work with. He went above and beyond to help find us a vehicle that fit our needs with no pressure! Very courteous and efficient. We will definitely recommend him to anyone needing to buy a car!

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James Judy

James Judy

Internet Director
Dealership Experience 5 years 4 months
Industry Experience 5 years 4 months
I have 2 beautiful pups and 3 kinda ok kids. Native to Temple,Texas but I grew up in Colorado and Arkansas too! I spent 12 years in the restaurant industry doing just about every position possible before I got into the automotive world. The best part is I get to go to work every day with my lovely wife!
Recent Reviews

Apr 22, 2024

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BEST car buying experience ever!

BEST car buying experience ever! Hunter Harrison and his whole Management team work VERY hard for a number of days to get me the car I wanted at the price I needed. I will be buying from here for life!

Mar 21, 2024

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Manny is very professional, prompt , and helpful.

Manny is very professional, prompt , and helpful. Had us in and out within an hour as a walk in!

Mar 13, 2024

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Manny is the MAN!

Manny is the MAN! Come and see him and he will get you taken care of quickly and efficiently!

Feb 29, 2024

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Added an unsessarry Vip package charge which was not on

Added an unsessarry Vip package charge which was not on advertised on their website and kept on wanted to me to come in after I told salesman I would not. Not a pleasant experience and glad I didn't come on

Sep 20, 2023

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James went out of his way to assist me when some in the

James went out of his way to assist me when some in the service department were confused. He was friendly, efficient and professional. Highly recommend working with James for any of your needs. Guy’s like him are what brings you back over and over. Thanks to James and his diligence in making sure my needs were met. Well done James!

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James Hensley

James Hensley

Internet Sales
Recent Reviews

May 07, 2024

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Fast friendly service.

Fast friendly service. Clean and relaxing environment. They get you in and out and on your way.

May 02, 2024

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Erika has assisted me with multiple service appointments

Erika has assisted me with multiple service appointments and has always exceeded my expectations, keeping me in the loop on time frames and best options.

May 01, 2024

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Got a great deal on the truck I ordered it came in on

Got a great deal on the truck I ordered it came in on time and plan on future business with them Mr Manny is top notch service rep gets you in and out

Mar 03, 2024

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The entire team at Shottenkirk in Weatherford have been

The entire team at Shottenkirk in Weatherford have been great. Above and beyond in service. And Rock Stars in the sales. Manny and Sheri in service. Hunter, James, and Sam in sales. Ameer in finance. This team has far exceeded any other buying experience I have ever had. #6 ????

Jun 27, 2023

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James was great and got all my paperwork working as

James was great and got all my paperwork working as quickly and professionally as possible. Dillon was very personable and worked to get everything done as quickly as possible.

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Logan Brown

Logan Brown

Internet Sales
Hello, my name is Logan Brown. I have a beautiful 5 year old daughter. I was born and raised in Monroe, Louisiana but currently live in Weatherford, Texas. I take passion in my job and strive to be the best I can!
Recent Reviews

May 04, 2024

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Erica was great to work with.

Erica was great to work with. She kept me updated on the services for my vehicle. And it was completed in the time I was told.

Feb 29, 2024

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Added an unsessarry Vip package charge which was not on

Added an unsessarry Vip package charge which was not on advertised on their website and kept on wanted to me to come in after I told salesman I would not. Not a pleasant experience and glad I didn't come on

Apr 29, 2023

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Very shady tactics, refused to do financing unless I came

Very shady tactics, refused to do financing unless I came to the dealership. Did a lot of gaslighting and offered me a way low offer on my trade. Wouldn’t recommend to anyone

Feb 11, 2023

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IT TOOK TO LONG FOR MY CAR TO GET HERE AND I WASN'T HAPPY

IT TOOK TO LONG FOR MY CAR TO GET HERE AND I WASN'T HAPPY WITH ME HAVING TO PAY FOR IT AND THEN HAVING TO WAIT 2 WEEKS BEFORE IT ARRIVED

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Greg Griffin

Greg Griffin

Sales Professional
Recent Reviews

May 02, 2024

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Everyone that I have encountered at the dealership has

Everyone that I have encountered at the dealership has been nothing but kind. Anytime someone asks me for a dealership rec- it’s always Shottenkirk! They are exceptional in their service! Grateful for them and how they serve people!

Mar 13, 2024

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Manny is the MAN!

Manny is the MAN! Come and see him and he will get you taken care of quickly and efficiently!

Jan 28, 2024

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Amazing service- they always make us comfortable.

Amazing service- they always make us comfortable. My car is always clean when I leave and the service is always top notch

Aug 30, 2023

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Happy with my visit.

Happy with my visit. Pulled into the maintenance area and they were ready for me.

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Klinton Kueter

Klinton Kueter

Internet Sales
Contact Me
Dealership Experience 2 years 11 months
Industry Experience 2 years 11 months
Recent Reviews

Jan 15, 2024

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Complete joke!

Complete joke! No deposits on used car to hold! Biggest joke was talked to Internet Manager and told him I would be in after lunch, this was Thursday. Have him what I was putting down (17.000.00) and credit info so everything would be set up. He and salesman was away I had knee replacement on Monday, might have to sign paperwork in my car. Said they would accommodate! Within 30 mins contacted by sales person to inform the sold the truck. Basically nothing was going to happen unless I was physically there. Their business they can do what they want. Usually manufactures are picky on who is representing them. Is Toyota desperate??

Nov 27, 2023

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We had such a great experience with Klinton at the

We had such a great experience with Klinton at the dealership. 10/10 would recommend!

Mar 03, 2023

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Klinton Kueter was amazing, the rest of the dealership as

Klinton Kueter was amazing, the rest of the dealership as a whole, was a complete let down. First, why so many positive reviews(?), because as a business practice, they ask you to review them during your car purchase while you are happy and waiting for financing. Not a one of these positive reviews have either had a problem after the sale, or followed back up, if they did. Overall, Shottenkirk Toyota has been a problematic to deal with after the sale. I have made 7-8 calls over three weeks to discuss an undisclosed discrepancy with the used car I purchased, getting up to two different Sales Managers. Once there, all promised callbacks were neglected. I asked for the GM's info only to be told his number was "unavailable", what?! Barry Schwerdt, if you read this, your entire sales team needs some serious customer service training on call back etiquette and follow through. You, as a GM, should never be "unavailable" to me as a customer. I have no idea if your sales managers are trying to shield you from customers and you are unaware, or you intentionally prefer no to get involved, when requested. As a busy professional, I just don't have the time to play the usual "used car dealership" games - I had hoped you guys were different...you, unfortunately, were not.

Mar 03, 2023

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Great service , Klinton Kueterhas gone above and beyond

Great service , Klinton Kueterhas gone above and beyond to answer all my questions and smooth process.

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Tonya Franklin

Tonya Franklin

Parts
Dealership Experience 10 months
Recent Reviews

Feb 24, 2024

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I know when I take my truck to Sherry She will take care

I know when I take my truck to Sherry She will take care of me and everything I need

Jan 13, 2024

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Great, quick and honest service.

Great, quick and honest service. Employees are friendly and kind. I will definitely be back for futures services!

Oct 03, 2023

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I found them helpful and courteous.

I found them helpful and courteous. They got me right in and the work didn't take as long as I thought, less time, actually, then what they quoted.

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Lowell Holder

Lowell Holder

Sales Professional
Recent Reviews

May 15, 2024

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Manny was extremely helpful.

Manny was extremely helpful. He promptly listened to my needs and took ownership of my vehicle. He communicated well about my vehicle service through out the process. He got me in and out in a timely manner. His professionalism was great- I will return and ask for him in the future!!

Jan 31, 2024

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Thanks to the Service Department for their friendly

Thanks to the Service Department for their friendly service. Sat comfortably in the waiting area while my services were being completed.

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Sales

Patrick Kemp

Patrick Kemp

Sales
11 Reviews
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David Garza

David Garza

Internet Sales
9 Reviews
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Brendon Powell

Brendon Powell

Internet Sales
9 Reviews
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James Hensley

James Hensley

Internet Sales
7 Reviews
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Logan Brown

Logan Brown

Internet Sales
4 Reviews
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Greg Griffin

Greg Griffin

Sales Professional
4 Reviews
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Klinton Kueter

Klinton Kueter

Internet Sales
4 Reviews
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Lowell Holder

Lowell Holder

Sales Professional
2 Reviews
View Bio
Sherry Parker

Sherry Parker

Master Certified Service Advisor

530 Reviews
Certified
Dealership Experience 4 years 11 months
Industry Experience 35 years 4 months
Recent Reviews

May 22, 2024

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Sheri in the back is the one that makes me keep coming

Sheri in the back is the one that makes me keep coming back. She is an asset to your company

May 21, 2024

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Incredibly poor service.

Incredibly poor service. Changing to another dealer to finish out my Toyota Care. Sherry is great, but she can’t watch the mechanics 24/7. I ask for an oil change. I was very specific. I didn’t care about the pointless other “checkup”. I live about 50 min away so it’s only worth it for oil change. I only realized 2 weeks later that they didn’t actually do an oil change when they started calling me to make an appointment. At Family Toyota in BURLESON Ava explained how Toyota care works and why it could have happened. She went through all 5, but also said if I ask for the oil change I would get it. This isn’t my first issue. I’ll not be going back.

May 15, 2024

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Clean, nice people.

Clean, nice people. Helpful people. Accommodating folks. Tries to garner best deal. My go to place for service

May 08, 2024

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Sherry is always so responsive to whatever my Tacoma

Sherry is always so responsive to whatever my Tacoma needs. Ever since I bought it here. Superior service and an amazing representation of Shottenkirk. I will definently recommend

May 06, 2024

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Sherry has always given me, my wife, and mom exceptional

Sherry has always given me, my wife, and mom exceptional service and care for our whole family. Sherry is considered a friend of our family.

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Manny Martinez

Manny Martinez

Service Advisor

203 Reviews
Certified
Recent Reviews

May 24, 2024

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Manny was very professional and worked with me to apply

Manny was very professional and worked with me to apply all applicable discounts for services done. Waiting area was comfortable.

May 24, 2024

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Fast and responds quickly.

Fast and responds quickly. Answers all questions and concerns. Respectful and easy to talk too.

May 23, 2024

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Manny communicated well and helped me get a loaner car

Manny communicated well and helped me get a loaner car while my vehicle was being serviced. He's great!

May 22, 2024

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I came in to buy a new battery and Manny and crew got it

I came in to buy a new battery and Manny and crew got it installed in about an hour while I waited. Very clean and professional. Nice waiting area. No complaints.

May 20, 2024

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I had a great and easy experience, they had me in and out

I had a great and easy experience, they had me in and out in no time. Would use again

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Mike Pfender

Mike Pfender

Service Advisor

180 Reviews
Certified
Dealership Experience 2 years 2 months
Industry Experience 20 years 7 months
Recent Reviews

May 20, 2024

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I brought my 4-Runner for diagnostics because it wouldn't

I brought my 4-Runner for diagnostics because it wouldn't pass inspection & the catalytic converters were fine. It passed inspection. I was told what was going to be done ahead of time.

May 18, 2024

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The man is a go getter.

The man is a go getter. Get the work done that is needed very responsive. Very polite and understanding. He is there to get the job done. I appreciate his help getting my vehicle token care of!

May 16, 2024

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Mike is always very respectful, helpful & kind!

Mike is always very respectful, helpful & kind! He makes me feel welcome every time I come here. I would highly recommend him to friends and family.

May 16, 2024

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Incredible service experience glad I chose to bring my

Incredible service experience glad I chose to bring my truck here. My service manger, Mike Pfender, was awesome the whole way.

May 16, 2024

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Mike is so professional and goes above and beyond for

Mike is so professional and goes above and beyond for excellent service. I won’t take my car anywhere else.

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Tim Krolak

Tim Krolak

Service Manager
Industry Experience 7 years 4 months
Recent Reviews

Apr 07, 2024

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Thanks Manny for being so kind and professional over my

Thanks Manny for being so kind and professional over my past 3 weeks of service and maintenance of my vehicle! Keep up the good work!

Mar 13, 2024

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Manny is the MAN!

Manny is the MAN! Come and see him and he will get you taken care of quickly and efficiently!

Feb 25, 2024

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Quick and easy getting my Toyota Care service done on my

Quick and easy getting my Toyota Care service done on my wife's Tacoma. Sherry always gets us taken care of.

Jan 31, 2024

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Everyone was very nice but Rachel was very nice and

Everyone was very nice but Rachel was very nice and very helpful i will definitely be back and tell everyone one about it.

Jan 27, 2024

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Service is great and the personnel are very helpful.

Service is great and the personnel are very helpful. The prices are very good too.

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Brandon Cooper

Brandon Cooper

Internet Director
Recent Reviews

May 01, 2024

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Got a great deal on the truck I ordered it came in on

Got a great deal on the truck I ordered it came in on time and plan on future business with them Mr Manny is top notch service rep gets you in and out

Mar 08, 2024

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All went well.

All went well. Manny was great and they were very prompt. A pleasure doing business with them.

Feb 27, 2024

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Manny was polite and professional.

Manny was polite and professional. Great technician. Will ask for him again on my next visit

Mar 22, 2023

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Very good service.

Very good service. Wait time okay. Nice waiting area and service rep was very good.

Jan 24, 2023

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I bought a used vehicle here and it was a complete lemon.

I bought a used vehicle here and it was a complete lemon. I tried reaching out multiple times but no one would reach back out to me. I finally sold the car (to cut my losses) and when I reached out to David (sales manager) to get a refund on my "Shottenkirk Care" because NOTHING was covered and I was repeatedly ignored when trying to rectify the situations. David said he wished I would have come to them before selling the car...ARE YOU KIDDING ME? When explaining that I had multiple times giving dates that I made contact, and no one would help or respond to my messages, David said they couldn't help me or refund the "Shottenkirk Care" package that turned out to be useless. The "Shottenkirk Care" is a complete scam. Run from this dealership as they don't take care of their customers once they walk out the door.

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Josh Schwerdt

Josh Schwerdt

Sales Manager
Dealership Experience 4 years 4 months
Industry Experience 9 years 7 months
Recent Reviews

Mar 13, 2024

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Manny is the MAN!

Manny is the MAN! Come and see him and he will get you taken care of quickly and efficiently!

Nov 21, 2023

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I went in for the Fall checkup special and it was time

I went in for the Fall checkup special and it was time for my yearly maintenance. I didn’t have to wait long and enjoyed a cup of coffee while the work was being done.

May 21, 2023

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Professional, friendly, knowledgeable and no nonsense.

Professional, friendly, knowledgeable and no nonsense. And they have their best coffee! The next dealership I've been to.

Mar 16, 2023

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Good location, clean, nice, if they don't know the answer

Good location, clean, nice, if they don't know the answer they go find it as best they can.

Feb 15, 2023

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DO NOT DO BUSINESS HERE!

DO NOT DO BUSINESS HERE! HAVE TRIED TO CANCEL WARRANTIES WITH NO RESPONSE!!! HAVE BEEN TRANSFERRED TO FULL VOICE MAILBOXES, HUNG UP ON, NO RESPONSE............................THEY WILL NOT ANSWER MY CALLS OR REQUEST!!! DEALING WITH THIS FOR MONTHS!!

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Kelly Cranford

Kelly Cranford

Parts Specialist
Dealership Experience 9 years 1 months
Industry Experience 36 years 1 months
Recent Reviews

Apr 30, 2024

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Great service Manny / Kelly took care of all my car

Great service Manny / Kelly took care of all my car needs and answered all my questions , thank you !

Mar 16, 2024

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Very friendly and super helpful in every possible way!

Very friendly and super helpful in every possible way! Made us feel very welcomed and appreciated!

Mar 08, 2024

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All went well.

All went well. Manny was great and they were very prompt. A pleasure doing business with them.

Jan 30, 2024

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Love this dealership specially the people that work there

Love this dealership specially the people that work there Rachel is one of the best always helpful and happy to help always treat you like family they always go above and beyond

Dec 20, 2023

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Great place as always.

Great place as always. Service is fast and complete. Beautiful new facilities. Parts department guys are the best!

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Lamont Halstead

Lamont Halstead

Parts Manager
Recent Reviews

May 01, 2024

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Got a great deal on the truck I ordered it came in on

Got a great deal on the truck I ordered it came in on time and plan on future business with them Mr Manny is top notch service rep gets you in and out

Mar 20, 2024

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We feel confident using this dealership.

We feel confident using this dealership. The people are professional and friendly. The maintenance fast and easy .

Mar 01, 2024

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Great working with Sherry.

Great working with Sherry. She was on top of the recalls on our vehicles. Wonderful experience!!!

Jan 30, 2024

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Love this dealership specially the people that work there

Love this dealership specially the people that work there Rachel is one of the best always helpful and happy to help always treat you like family they always go above and beyond

Jan 13, 2024

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Great, quick and honest service.

Great, quick and honest service. Employees are friendly and kind. I will definitely be back for futures services!

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Mike Kessler

Mike Kessler

Service Director

27 Reviews
Certified
Dealership Experience 4 years 1 months
Industry Experience 24 years 8 months
I'M MARRIED WITH 3 CHILDREN. LIVE IN BURLESON TX. HUGE TEXAS RANGER FAN.
Recent Reviews

May 12, 2024

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Very friendly and kept me informed courteous and

Very friendly and kept me informed courteous and knowledgeable. Would recommend Car was clean and ready for me

May 04, 2024

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Mike got me in and out fast!

Mike got me in and out fast! I get treated great every time I go! Great service! Have purchased cars there for 24 years and will keep going due to great service!

May 03, 2024

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Could have been a little more responsive to the initial

Could have been a little more responsive to the initial problem three visits ago. But overall they handled me very well handled the vehicle very well friendly and I have to say thank you

May 01, 2024

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Each time I’ve been in, the staff at the dealership is

Each time I’ve been in, the staff at the dealership is friendly and service is done in a timely manner. Mike is always willing to thoroughly answer any questions that come up .

Apr 25, 2024

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Great service.

Great service. Done in an hour and 30 minutes. Mike, as always is friendly and helpful.

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Sam Ramsey

Sam Ramsey

Sales Manager
Recent Reviews

Apr 05, 2024

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Don’t feel that during sale of my vehicle that warranty

Don’t feel that during sale of my vehicle that warranty was explained very well. Felt rush. Was made to believe it would cover more because lack of explanation.

Mar 03, 2024

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The entire team at Shottenkirk in Weatherford have been

The entire team at Shottenkirk in Weatherford have been great. Above and beyond in service. And Rock Stars in the sales. Manny and Sheri in service. Hunter, James, and Sam in sales. Ameer in finance. This team has far exceeded any other buying experience I have ever had. #6 ????

Feb 24, 2024

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I know when I take my truck to Sherry She will take care

I know when I take my truck to Sherry She will take care of me and everything I need

Dec 31, 2023

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DO NOT PURCHASE A VEHICLE HERE!

DO NOT PURCHASE A VEHICLE HERE!!! I have tried several times to speak and/or meet with the GM regarding a transaction that occurred at his dealership on 12/27/2023, however I have been denied that access by either staff or the GM himself (i.e., not on site, on the phone, or in a meeting). I understand that being the General Manager is likely a busy and tiresome role, therefore he has little to no time to meet with every peasant customer that comes through the location. What occurred?? The shortest version is that we were hoodwinked into believing we were leasing a vehicle at MSRP and would be in a great place with equity since we had a nearly $30k trade-in. Not the case! They pulled a bait-n-switch and we discovered it the next morning, less than 24 hours from the transaction. By time our lease is done we would have paid just $14k under MSRP and supposedly the vehicle will be valued at no less than $48k, for us to consider purchasing at that time. We have been to the dealership twice since the transaction and called several times. We are constantly denied access to the GM - the king in his castle cannot be bothered to deal with the customer, only his peons.

May 19, 2023

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DO YOUR HOMEWORK!

DO YOUR HOMEWORK! I am posting this review to hopefully help someone before they make a purchase from this dealership. First off, please be aware that you will need to add $5k to whatever price you see online for a VIP warranty that isn't optional. If you are okay with this and decide to go ahead and buy, please ensure that a multipoint inspection was done, and I would ask for proof. I bought a truck from Shottenkirk Toyota Weatherford about a month ago. A few weeks later, the check engine light came on, so I took it to Autozone to find out it has something to do with my catalytic converters. After 5 phone calls to the dealership, I was able to get my paperwork along with the warranty info. I was advised there was an 8 year 80,000 mile warranty that would cover this, so I took it into a dealership in Grapevine. They advised me that the catalytic converters are aftermarket and defoulers (not a car guy, so hopefully I spelled this correctly) were used and that they were stacked. I was advised this is federally illegal, and they told me to reach out to the dealership for resolution. I emailed these pictures over, and after not hearing back for a few hours, I reached out for an update. I was advised that the pictures were sent to the service director, but since they were in meetings this week, they would get back to me. I decided to then post a 1 star review which led to a phone call from the service manager who told me the previous owner had the aftermarket converters installed after theirs were stolen and they would fix the catalytic converters if I took down my review. I took down the review and took my truck the next day. When I got there I sat down with the service manager and asked him if they would reimburse me for the $190 I spent to find the issue along with $120 for needing to replace 2 of the valve stems. I also asked if they could repair a quarter size spot where the paint was scratched, and I asked for a 2nd key. I didn't think this was too much considering the 3 hours I spent waiting for the valve stems to be replaced, the additional 3 hours for the diagnosis of the converters and now the 4 hours to drive to and from the dealership to fix the converters. The service manager wrote down my request and told me he would ask about it. When I came to get my truck, he advised me they were only going to care for the converters. I asked to speak to the GM, but he brought a sales manager to me instead. He began to make it sound like they were doing me a favor for fixing the converters to which I told him should have been caught before the truck was sold to me. He again tried to justify not making things right, but I went ahead and took my truck and left. I hope this review helps someone in the future. DO YOUR HOMEWORK BEFORE YOU BUY FROM THIS DEALERSHIP.

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Barry Schwerdt

Barry Schwerdt

General Manager
Recent Reviews

Mar 13, 2024

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Manny is the MAN!

Manny is the MAN! Come and see him and he will get you taken care of quickly and efficiently!

Aug 23, 2023

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It has been the worst experience and i have left several

It has been the worst experience and i have left several messages for Berry Shottenkirk with no response

Jul 21, 2023

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As your clients we have purchased 5 vehicles from this

As your clients we have purchased 5 vehicles from this location. Since 2015 we have faithfully serviced our 2015 ford pu here as well. Approximately 6 months ago we had our highlander serviced. At that time another customer was bad mouthing the length of time it was taking. Although it was taking longer than normal we were not letting her attitude influence our visit. This recent visit was different. We had an appointment at 9:30. We paid our bill and returned to our truck at 11:56. 2.5 hours after our time slot which was, according to you, an appropriate time. Is this a case of overbooking? The same afternoon, Monday the 19th, I left a voicemail for Mr. Mike Kessler to return my call. On Wednesday the 21st, I left a second voicemail this time for Mr. Barry Schwerdt to return my call. I am writing this on Friday the 23rd and I have yet to hear from either gentlemen. We are so disappointed and feel certain this is not acceptable customer service standards.

Mar 08, 2023

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Dishonest, misleading, dodgy, false, totally corrupted

Dishonest, misleading, dodgy, false, totally corrupted sales staff. Trust them as far as you can throw them. Service and Parts much better.

Nov 18, 2022

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Dread the buying experience!

Dread the buying experience!! Financed a used $30K truck. Prior to delivery, it had to go into the shop for a few repairs, alignment, new front tires, and detail. The salesman suggested giving him a week to get it done. We waited to finalize for a week. Headed back to the dealership, waited 5 more hours for a detail. took delivery of the truck, drove 3/4 of the way home and the truck broke down. Fuel rail problems, turbo problems, DEF fuel problems. Since it was 9PM and the day before they were closed for a day, I texted my salesman and sent all the photos of the issue from the code reader. During the middle of the week, I got a text saying he had spoken to his service department and they suggested I bring the truck back. I exclaimed that the truck is basically not driveable at this point without having some safety concerns. We arranged to drive it in on the following Saturday. When I got there, he suggested taking the truck back to service and get it on their computer. They took it back for 3+ hours and he came back and said the truck has more issues than the code reader said, and suggested I look at another truck much newer and very very expensive, $70K. He suggested another truck in my range and we test drove it. I said I was not sure about this truck and its customizations. I said it is worth seeing what we could do to get into this one. He came back later and said," we can trade you out of your current truck". I was confused as I had not even been able to drive this one home before it broke down. He said there were only 2 options; get into a new truck for $70K+ and we trade you out of the one you have. The only thing is, this truck is now not worth as much as you paid for it, which would require some funds for a new down payment. I told him it was not an option as I didn't have anymore funds. He said if I bought the powertrain warranty, this wouldn't be an issue. I said I couldn't afford a warranty which would increase the monthly payment by upwards of $100+ more dollars. He said, "sorry those are your options". I repeated 3 or 4 times, are you comfortable having me drive away with a life safety issue that could break down or hurt me driving it home. He said they couldn't really do more for me at that point. The original salesman said he would talk to his General Manager when he got in on the following Tuesday, which he did not, since I didn't get a call or text from him. Each week I text the salesman, called and left messages with the front desk person to escalate my concern to the General Manager. 4 weeks later, the truck is now showing an additional limp code which reduces the speed to 5mph. Since I am 2 hours north, I took the truck to Shottenkirk in Prosper for a full evaluation and they came back with $11K worth of repairs. Just some of the repairs are; ECU update, drive belt replace, leaking rear pinion seal, steering damper, all 4 shock replacement, steering box!!!, and DEF System repair/replace!!! etc... and the list goes on. Currently, I am left with a truck I can't drive, repairs I can't afford. a dealership that does not seem to care about my safety. In my best evaluation, they take in trucks with "known" issues, pass off the issue to the new buyer, which in turn passes off the repair cost to the newly signed warranty company. Rationality says any seller would use this loophole to save a buck and in this case benefit from the transaction financially. If I have to tell you to make sure you get a warranty, it might help you down the road but it also absolves the dealer from doing their on costly repairs to get it sellable.

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ERIKA FEATHERSTON

ERIKA FEATHERSTON

SERVICE ADVISOR

15 Reviews
Certified
Industry Experience 8 years 1 months
Recent Reviews

May 15, 2024

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Erika was friendly, knowledgeable, and got me in and out

Erika was friendly, knowledgeable, and got me in and out the door in record time!

May 15, 2024

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As soon as I walk in the dealership is super clean and

As soon as I walk in the dealership is super clean and maintained. The service department got me in and out as fast as possible!

May 14, 2024

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I would like to thank Erika for a wonderful job that she

I would like to thank Erika for a wonderful job that she did today. I really felt at peace and that I was in capable hands with her. She is so professional and friendly and inviting wonderful experience. Thank you for being there.

May 11, 2024

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The dealership in weatherford is great the people and the

The dealership in weatherford is great the people and the place make for a very comfortable visit

May 07, 2024

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Fast friendly service.

Fast friendly service. Clean and relaxing environment. They get you in and out and on your way.

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Patrick Kemp

Patrick Kemp

Sales
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Apr 22, 2024

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Great people in the service department, and the

Great people in the service department, and the salesperson I worked was very good, but the finance guy was deceptive in his descriptions of the financial implications of service contracts.

Mar 03, 2024

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Sherry absolutely MAKES the dealership!

Sherry absolutely MAKES the dealership! She adds such wonderful energy to the entire customer experience!

Jan 31, 2024

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Thanks to the Service Department for their friendly

Thanks to the Service Department for their friendly service. Sat comfortably in the waiting area while my services were being completed.

Jan 13, 2024

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Nice facilities, Didn't expect my scheduled oil change to

Nice facilities, Didn't expect my scheduled oil change to take two hours but Rick told me there were 2 vehicles ahead of me even though I was there a few minutes ahead of schedule.

Jul 04, 2023

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Always a pleasure to work with.

Always a pleasure to work with. Very good communicating in the issues that were with the vehicle.

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David Garza

David Garza

Internet Sales
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Dealership Experience 1 years 6 months
Industry Experience 1 years 6 months
Recent Reviews

Mar 13, 2024

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Manny is the MAN!

Manny is the MAN! Come and see him and he will get you taken care of quickly and efficiently!

Jan 22, 2024

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There is not a spot for negative or I would put that.

There is not a spot for negative or I would put that. I was told truck was ready to pick up that I was buying and coming out of town to pick up. The day I go to pick it up, it was not even close to ready. Then I had to return it for the service department to fix a battery issue, which they could not and had to take it to their Ram dealer in Grandbury. Once at the Ram dealer, there was another issue with getting approval from the Weatherford dealership. I understand now fully why people hate dealing with car dealerships, by the time I made my first truck payment it had been in the shop for over two weeks. I drove it for one week, then shop. Not to mention a visor is broken on it and front grill piece came off but it is all my fault for not pulling the plug once I drove 90 miles to get the truck. I have never complained or left a bad review in my life for anything, this is the first time I have felt the need to. No complaints on the Ram dealership in Grandbury though, they got the truck fix and stayed in communication with me on details.

Nov 16, 2023

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Mike was very helpful he really shows he cares about his

Mike was very helpful he really shows he cares about his customers. Mike is the best person and trust for my car service needs. Thank you for keeping my car running like new!

Oct 16, 2023

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Manny was courteous and professional.

Manny was courteous and professional. Exceptional customer service! Would like to have him as my advisor next time I come in!

Aug 16, 2023

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Very dissapointed in the the attempt to purchase a used

Very dissapointed in the the attempt to purchase a used veh. form this dealer, salesman was professional, David Garza and tried to help but sales manager after finding out no financing was needed on a 43.600 used truck would not provide a provide a drive out price, after returning next day new mgr insist i buy a worthless 1000 warranty that is for 5 mounts, after agreeing with that, keep in mind not willing to budge on price or warranty price i finally agreed on a drive out of 48 plus but requested a tank of fuel and once again the answer was no so at this point i politely took my hard earned money and business elsewhere. would never recommend this dealer or management staff to a enemy, buyer be ware!!!

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Brendon Powell

Brendon Powell

Internet Sales
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Dealership Experience 2 years
Industry Experience 2 years
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Mar 08, 2024

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All went well.

All went well. Manny was great and they were very prompt. A pleasure doing business with them.

Mar 01, 2024

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Great working with Sherry.

Great working with Sherry. She was on top of the recalls on our vehicles. Wonderful experience!!!

Feb 10, 2024

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Brendon was helpful, attentive, and respectful.

Brendon was helpful, attentive, and respectful. The closer, Brett, was pushy, condescending, and wasted my time trying to sell me expensive warranties that I knew I would not need. I would have walked out except for the excellent job that Brendon done.

Sep 16, 2023

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Enjoyed seeing the dealership and the people working

Enjoyed seeing the dealership and the people working there and test driving a Sequoia. 20k market adjustment is unfair business practice. We are not in any type of part shortage. I will take my business to Burleson because no market adjustment.

Sep 11, 2023

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Brendan Powell was so helpful and friendly to work with.

Brendan Powell was so helpful and friendly to work with. He went above and beyond to help find us a vehicle that fit our needs with no pressure! Very courteous and efficient. We will definitely recommend him to anyone needing to buy a car!

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James Judy

James Judy

Internet Director
Dealership Experience 5 years 4 months
Industry Experience 5 years 4 months
I have 2 beautiful pups and 3 kinda ok kids. Native to Temple,Texas but I grew up in Colorado and Arkansas too! I spent 12 years in the restaurant industry doing just about every position possible before I got into the automotive world. The best part is I get to go to work every day with my lovely wife!
Recent Reviews

Apr 22, 2024

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BEST car buying experience ever!

BEST car buying experience ever! Hunter Harrison and his whole Management team work VERY hard for a number of days to get me the car I wanted at the price I needed. I will be buying from here for life!

Mar 21, 2024

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Manny is very professional, prompt , and helpful.

Manny is very professional, prompt , and helpful. Had us in and out within an hour as a walk in!

Mar 13, 2024

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Manny is the MAN!

Manny is the MAN! Come and see him and he will get you taken care of quickly and efficiently!

Feb 29, 2024

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Added an unsessarry Vip package charge which was not on

Added an unsessarry Vip package charge which was not on advertised on their website and kept on wanted to me to come in after I told salesman I would not. Not a pleasant experience and glad I didn't come on

Sep 20, 2023

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James went out of his way to assist me when some in the

James went out of his way to assist me when some in the service department were confused. He was friendly, efficient and professional. Highly recommend working with James for any of your needs. Guy’s like him are what brings you back over and over. Thanks to James and his diligence in making sure my needs were met. Well done James!

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James Hensley

James Hensley

Internet Sales
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May 07, 2024

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Fast friendly service.

Fast friendly service. Clean and relaxing environment. They get you in and out and on your way.

May 02, 2024

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Erika has assisted me with multiple service appointments

Erika has assisted me with multiple service appointments and has always exceeded my expectations, keeping me in the loop on time frames and best options.

May 01, 2024

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Got a great deal on the truck I ordered it came in on

Got a great deal on the truck I ordered it came in on time and plan on future business with them Mr Manny is top notch service rep gets you in and out

Mar 03, 2024

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The entire team at Shottenkirk in Weatherford have been

The entire team at Shottenkirk in Weatherford have been great. Above and beyond in service. And Rock Stars in the sales. Manny and Sheri in service. Hunter, James, and Sam in sales. Ameer in finance. This team has far exceeded any other buying experience I have ever had. #6 ????

Jun 27, 2023

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James was great and got all my paperwork working as

James was great and got all my paperwork working as quickly and professionally as possible. Dillon was very personable and worked to get everything done as quickly as possible.

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Logan Brown

Logan Brown

Internet Sales
Hello, my name is Logan Brown. I have a beautiful 5 year old daughter. I was born and raised in Monroe, Louisiana but currently live in Weatherford, Texas. I take passion in my job and strive to be the best I can!
Recent Reviews

May 04, 2024

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Erica was great to work with.

Erica was great to work with. She kept me updated on the services for my vehicle. And it was completed in the time I was told.

Feb 29, 2024

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Added an unsessarry Vip package charge which was not on

Added an unsessarry Vip package charge which was not on advertised on their website and kept on wanted to me to come in after I told salesman I would not. Not a pleasant experience and glad I didn't come on

Apr 29, 2023

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